<br />
Winter 2019<br />
www.hmi-online.com<br />
Out of office<br />
Operators bet big on co-working<br />
Good bot<br />
AI's impact on front-line service<br />
An official<br />
publication of<br />
www.ehma.com<br />
Life<br />
experience<br />
Sam Nazarian on sbe's mission<br />
to control the lifestyle space<br />
Sue Harmsworth · Chinese guests · Package holidays · Thomas Keller<br />
You want to invest in a company with a healthy ROI.<br />
So do we.<br />
With over 60 years of experience and more than 380 hotels in 46 countries on four continents, Meliá Hotels<br />
International is one of the world's leading hospitality companies. An opportunity to invest in a company<br />
with great ROI. An opportunity to invest in a relationship that's mutually rewarding.<br />
31 consecutive quarters of RevPAR growth and a<<a title="HMI Winter 2019 page 1" href="https://secure.viewer.zmags.com/publication/680e21a7?page=1"> Winter 2019 www.hmi-online.com </a>
<a title="HMI Winter 2019 page 2" href="https://secure.viewer.zmags.com/publication/680e21a7?page=2"> You want to invest in a company with a healthy RO</a>
<a title="HMI Winter 2019 page 3" href="https://secure.viewer.zmags.com/publication/680e21a7?page=3"> On the web... Keep up with the latest developmen</a>
<a title="HMI Winter 2019 page 4" href="https://secure.viewer.zmags.com/publication/680e21a7?page=4"> Contents In this issue Cover story 12 8 </a>
<a title="HMI Winter 2019 page 5" href="https://secure.viewer.zmags.com/publication/680e21a7?page=5"> </a>
<a title="HMI Winter 2019 page 6" href="https://secure.viewer.zmags.com/publication/680e21a7?page=6"> Contents to inve</a>
<a title="HMI Winter 2019 page 7" href="https://secure.viewer.zmags.com/publication/680e21a7?page=7"> Simon 100 Keep feeling Exhilar</a>
<a title="HMI Winter 2019 page 8" href="https://secure.viewer.zmags.com/publication/680e21a7?page=8"> News & numbers 31% </a>
<a title="HMI Winter 2019 page 9" href="https://secure.viewer.zmags.com/publication/680e21a7?page=9"> News & numbers UK hotels forecast 2019–20 Pari</a>
<a title="HMI Winter 2019 page 10" href="https://secure.viewer.zmags.com/publication/680e21a7?page=10"> News & numbers Market top </a>
<a title="HMI Winter 2019 page 11" href="https://secure.viewer.zmags.com/publication/680e21a7?page=11"> EHMA Manage to success In the current hotel env</a>
<a title="HMI Winter 2019 page 12" href="https://secure.viewer.zmags.com/publication/680e21a7?page=12"> Big interview The circle of lifestyle Fol</a>
<a title="HMI Winter 2019 page 13" href="https://secure.viewer.zmags.com/publication/680e21a7?page=13"> hotels should sell an entire lifestyle, rather th</a>
<a title="HMI Winter 2019 page 14" href="https://secure.viewer.zmags.com/publication/680e21a7?page=14"> Big interview </a>
<a title="HMI Winter 2019 page 15" href="https://secure.viewer.zmags.com/publication/680e21a7?page=15"> Business management & development Arewe there y</a>
<a title="HMI Winter 2019 page 16" href="https://secure.viewer.zmags.com/publication/680e21a7?page=16"> Business management & development </a>
<a title="HMI Winter 2019 page 17" href="https://secure.viewer.zmags.com/publication/680e21a7?page=17"> Business management & development and harness</a>
<a title="HMI Winter 2019 page 18" href="https://secure.viewer.zmags.com/publication/680e21a7?page=18"> Business management & development Best-laid plans</a>
<a title="HMI Winter 2019 page 19" href="https://secure.viewer.zmags.com/publication/680e21a7?page=19"> Business management & development talk by acc</a>
<a title="HMI Winter 2019 page 20" href="https://secure.viewer.zmags.com/publication/680e21a7?page=20"> 2020 Vision: Redefining the Rules The Internatio</a>
<a title="HMI Winter 2019 page 21" href="https://secure.viewer.zmags.com/publication/680e21a7?page=21"> Company insight Follow the leader As the glob</a>
<a title="HMI Winter 2019 page 22" href="https://secure.viewer.zmags.com/publication/680e21a7?page=22"> Design A question of sustainability In Octobe</a>
<a title="HMI Winter 2019 page 23" href="https://secure.viewer.zmags.com/publication/680e21a7?page=23"> she began. “We should expect our architects and a</a>
<a title="HMI Winter 2019 page 24" href="https://secure.viewer.zmags.com/publication/680e21a7?page=24"> Design The discourse</a>
<a title="HMI Winter 2019 page 25" href="https://secure.viewer.zmags.com/publication/680e21a7?page=25"> </a>
<a title="HMI Winter 2019 page 26" href="https://secure.viewer.zmags.com/publication/680e21a7?page=26"> Design Come on in In the age of the global noma</a>
<a title="HMI Winter 2019 page 27" href="https://secure.viewer.zmags.com/publication/680e21a7?page=27"> Open for all At the newly opened Moxy East Villag</a>
<a title="HMI Winter 2019 page 28" href="https://secure.viewer.zmags.com/publication/680e21a7?page=28"> Design Co-</a>
<a title="HMI Winter 2019 page 29" href="https://secure.viewer.zmags.com/publication/680e21a7?page=29"> Company insight The best of hospitality, desi</a>
<a title="HMI Winter 2019 page 30" href="https://secure.viewer.zmags.com/publication/680e21a7?page=30"> markilux pergola </a>
<a title="HMI Winter 2019 page 31" href="https://secure.viewer.zmags.com/publication/680e21a7?page=31"> Company insight Enhance the hotel experience </a>
<a title="HMI Winter 2019 page 32" href="https://secure.viewer.zmags.com/publication/680e21a7?page=32"> 24-26 MARCH VIENNA 18TH ANNUAL INTERNATIONAL HOTE</a>
<a title="HMI Winter 2019 page 33" href="https://secure.viewer.zmags.com/publication/680e21a7?page=33"> Design Up ronotheftop A growing number of urban h</a>
<a title="HMI Winter 2019 page 34" href="https://secure.viewer.zmags.com/publication/680e21a7?page=34"> Design </a>
<a title="HMI Winter 2019 page 35" href="https://secure.viewer.zmags.com/publication/680e21a7?page=35"> not just from the hotel beneath but from even fur</a>
<a title="HMI Winter 2019 page 36" href="https://secure.viewer.zmags.com/publication/680e21a7?page=36"> Company insight The experience that guests ex</a>
<a title="HMI Winter 2019 page 37" href="https://secure.viewer.zmags.com/publication/680e21a7?page=37"> Company insight </a>
<a title="HMI Winter 2019 page 38" href="https://secure.viewer.zmags.com/publication/680e21a7?page=38"> Special report Holidays repackaged The recent dem</a>
<a title="HMI Winter 2019 page 39" href="https://secure.viewer.zmags.com/publication/680e21a7?page=39"> Amid the aftermath of Thomas Cook's demise, t</a>
<a title="HMI Winter 2019 page 40" href="https://secure.viewer.zmags.com/publication/680e21a7?page=40"> Special report </a>
<a title="HMI Winter 2019 page 41" href="https://secure.viewer.zmags.com/publication/680e21a7?page=41"> Operations Chinese hospitality Anybody feeli</a>
<a title="HMI Winter 2019 page 42" href="https://secure.viewer.zmags.com/publication/680e21a7?page=42"> Operations </a>
<a title="HMI Winter 2019 page 43" href="https://secure.viewer.zmags.com/publication/680e21a7?page=43"> on a company panel in April 2019, “The mistake is</a>
<a title="HMI Winter 2019 page 44" href="https://secure.viewer.zmags.com/publication/680e21a7?page=44"> Spa & wellness A world of good As doyenne o</a>
<a title="HMI Winter 2019 page 45" href="https://secure.viewer.zmags.com/publication/680e21a7?page=45"> The past 12 months have seen record profits ag</a>
<a title="HMI Winter 2019 page 46" href="https://secure.viewer.zmags.com/publication/680e21a7?page=46"> Spa & wellness </a>
<a title="HMI Winter 2019 page 47" href="https://secure.viewer.zmags.com/publication/680e21a7?page=47"> Company insight Experience showers in a new l</a>
<a title="HMI Winter 2019 page 48" href="https://secure.viewer.zmags.com/publication/680e21a7?page=48"> Clinically proven to reduce the overall signs of </a>
<a title="HMI Winter 2019 page 49" href="https://secure.viewer.zmags.com/publication/680e21a7?page=49"> Company insight Tailor treatments to address </a>
<a title="HMI Winter 2019 page 50" href="https://secure.viewer.zmags.com/publication/680e21a7?page=50"> Guest amenities Plastic not accepted </a>
<a title="HMI Winter 2019 page 51" href="https://secure.viewer.zmags.com/publication/680e21a7?page=51"> said upon the initiative's launch. IHG followed s</a>
<a title="HMI Winter 2019 page 52" href="https://secure.viewer.zmags.com/publication/680e21a7?page=52"> Guest amenities of one problem but then creat</a>
<a title="HMI Winter 2019 page 53" href="https://secure.viewer.zmags.com/publication/680e21a7?page=53"> Company insight Uphold hygiene standards Uph</a>
<a title="HMI Winter 2019 page 54" href="https://secure.viewer.zmags.com/publication/680e21a7?page=54"> Food & beverage A touch of France Chef Tho</a>
<a title="HMI Winter 2019 page 55" href="https://secure.viewer.zmags.com/publication/680e21a7?page=55"> from the prestigious Bocuse d'Or competition in 2</a>
<a title="HMI Winter 2019 page 56" href="https://secure.viewer.zmags.com/publication/680e21a7?page=56"> Food & beverage </a>
<a title="HMI Winter 2019 page 57" href="https://secure.viewer.zmags.com/publication/680e21a7?page=57"> Food & beverage Behind the kitchen door </a>
<a title="HMI Winter 2019 page 58" href="https://secure.viewer.zmags.com/publication/680e21a7?page=58"> Food & beverage </a>
<a title="HMI Winter 2019 page 59" href="https://secure.viewer.zmags.com/publication/680e21a7?page=59"> Food & beverage This experience raises bro</a>
<a title="HMI Winter 2019 page 60" href="https://secure.viewer.zmags.com/publication/680e21a7?page=60"> Food & beverage Thought With its 94th iteratio</a>
<a title="HMI Winter 2019 page 61" href="https://secure.viewer.zmags.com/publication/680e21a7?page=61"> “bringing together all the major players of the i</a>
<a title="HMI Winter 2019 page 62" href="https://secure.viewer.zmags.com/publication/680e21a7?page=62"> Company insight Cold rooms make all the diffe</a>
<a title="HMI Winter 2019 page 63" href="https://secure.viewer.zmags.com/publication/680e21a7?page=63"> Viessmann is one the leading European manufacture</a>
<a title="HMI Winter 2019 page 64" href="https://secure.viewer.zmags.com/publication/680e21a7?page=64"> Disposable Catering Equipment Display B</a>
<a title="HMI Winter 2019 page 65" href="https://secure.viewer.zmags.com/publication/680e21a7?page=65"> Company insight An unmissable event returns f</a>
<a title="HMI Winter 2019 page 66" href="https://secure.viewer.zmags.com/publication/680e21a7?page=66"> Technology Guest smarts Assessment of the potenti</a>
<a title="HMI Winter 2019 page 67" href="https://secure.viewer.zmags.com/publication/680e21a7?page=67"> Even so, Hilton has persisted in weaving mach</a>
<a title="HMI Winter 2019 page 68" href="https://secure.viewer.zmags.com/publication/680e21a7?page=68"> Technology Connected Room Hilton began beta tes</a>
<a title="HMI Winter 2019 page 69" href="https://secure.viewer.zmags.com/publication/680e21a7?page=69"> Offer your guests an extra star The #1 d</a>
<a title="HMI Winter 2019 page 70" href="https://secure.viewer.zmags.com/publication/680e21a7?page=70"> Power Your Hotel with Hoist 360 Our insights fr</a>
<a title="HMI Winter 2019 page 71" href="https://secure.viewer.zmags.com/publication/680e21a7?page=71"> Company insight A smarter approach for a happ</a>
<a title="HMI Winter 2019 page 72" href="https://secure.viewer.zmags.com/publication/680e21a7?page=72"> Company insight The biggest AV show in the wo</a>
<a title="HMI Winter 2019 page 73" href="https://secure.viewer.zmags.com/publication/680e21a7?page=73"> International Hotel Technology Forum 2020 </a>
<a title="HMI Winter 2019 page 74" href="https://secure.viewer.zmags.com/publication/680e21a7?page=74"> Technology 2020 vision As the industry steps i</a>
<a title="HMI Winter 2019 page 75" href="https://secure.viewer.zmags.com/publication/680e21a7?page=75"> meet via teleconference to address these problems</a>
<a title="HMI Winter 2019 page 76" href="https://secure.viewer.zmags.com/publication/680e21a7?page=76"> Technology Sec</a>
<a title="HMI Winter 2019 page 77" href="https://secure.viewer.zmags.com/publication/680e21a7?page=77"> JOIN IN ON THE DISCUSSIONS AROUND TRENDING TOPICS</a>
<a title="HMI Winter 2019 page 78" href="https://secure.viewer.zmags.com/publication/680e21a7?page=78"> In sider Market leader A serial entrepreneur, inv</a>
<a title="HMI Winter 2019 page 79" href="https://secure.viewer.zmags.com/publication/680e21a7?page=79"> Leading the way Five days that push your busines</a>
<a title="HMI Winter 2019 page 80" href="https://secure.viewer.zmags.com/publication/680e21a7?page=80"> GROW CREATING O THROUGH EVE radissonhotelgr</a>