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Best regards
Zmags
C E L E B R AT I N G
100 CUPS
OF COFFEE
TALK
UNLIMITED REFILLS
O F A P P R E C I AT I O N
1
STILL
BREWING
STRONG
1-100VICKI FREED
SVP, Sales and Trade
Support & Service
Royal Caribbean
When I started Coffee Talk, I never intended for it to be
long-term fixture of my communication channels. But the
continued overwhelmingly positive support and enthusiasm
from travel advisors who look forward to this series
inspires me to keep the percolator going! Here we are
three years later and with 100 episodes and counting —
reaching an average of 4,000 travel advisors each episode!
Every moment has been a blast, welcoming a new or
returning fan-favorite barista to help me share the latest
industry and Royal Caribbean news, protocol updates,
evolving selling techniques, games and booking incentives
C E L E B R AT I N G 100
STILL BREWING STRONG
1-100VICKI FREED SVP, Sales and Trade Support & S
A MESSAGE FROM CO-HOST DEAN RENEE
1-100RENEE DIDIER CO-HOST ‘DEAN RENEE’ Senior Man
PIPING HOT A P P R E C I AT I O N As w
ROYAL SALES TRAINING TEAM
Stacey Martin Lead, Royal Sales Training • Royal
LIFE LINES
Brittany Briggs Director, Revenue Strategy Operat
Versha Tiwari Executive Administrator • Royal Car
LIFE LINES 1313
EXECUTIVES
10, 22, 37, 50, 7 5, 80 MICHAEL BAYLEY
11, 19, 2 8, 49 RICHARD FAIN Chairman
81 JASON LIBERTY President
9, 39, 55, 70 , 90 JOANNE SCHIMELMAN,
5, 18, 21, 31, 37, 39, 50, 65, 80, 85
7, 47 LAURA HODGES BETHGE EVP,
16 MICHAEL GOLDNER SVP, Re
17, 85 LINKIN D’SOUZA
72 KARA WALLACE SVP, Ch
84 HELEN O’CONNELL AVP,
88 KATINA ATHANASIOU SVP, Sales Amer
45 MARK CONROY Managing Di
EXECUTIVES 27
R O YA L CARIBBEAN GUESTS INTERNAL
Ken Rush
Ellis Von Cannon III Manager, Guest Services Oper
Anthony Meloro Director, Business Development Sup
REGIONAL SALES DIRECTORS
Galen Mathews
Lisa Falango
STRATEGIC ACCOUNT MANAGERS 35
Amy Southgate
Kelley Winner Strategic Account Manager- Northeas
Robin Washington Strategic Account Manager- South
Colin Price Strategic Account Manager - Canada •
Mel Figueroa Strategic Account Manager - Southeas
Janice Martinez Strategic Account Manager- West R
Nate Good Strategic Account Manager- West Region•
Susan Prinzing Strategic Account Manager- Northea
Abby Cauff-Brown National Account Manager, Southe
SHIPBOARD GUESTS 45
Captain Trym Selvag Master • Royal Caribbean
Keith Murphy Hotel Director • Royal Caribbean
CLIA
Kelly Craighead President & CEO • CLIA
ASTA
Zane Kerby
T R AV E L INDUSTRY PROFESSIONALS
Roger Block President • Travel Leaders Network
Chris Grum Owner/President & CEO • Premier Custom
Marc Casto President Leisure Americas • Flight Ce
Beci Mahnken President & CEO • MEI Travel & Mouse
Jamal King Heaven Sent Travel My agency was in o
Shannon Cunningham Gifted Travel Network There
TRAVEL INDUSTRY PROFESSIONALS 559