<br />
An official<br />
Autumn 2019 publication of<br />
www.ehma.com<br />
www.hmi-online.com<br />
Outside the box<br />
Operators are rethinking attitudes<br />
towards landscape design<br />
Spoiling the young Kitchen wear<br />
The emergence of the millennial spa Reinventing the dining experience<br />
Soho House · Green housekeeping · In-room tech · Anders Nissen<br />
SOME THINGS NEVER CHANGE.<br />
BUT EVERYTHING EVOLVES.<br />
How do you improve on a storied service culture known<br />
for genuine warmth and best-in-class service? With<br />
inspirational guest experiences that celebrate the union<br />
of past and future.<br />
Meet us at the crossroads of storied heritage and<br />
striking moderni<a title="HMI Autumn 2019 page 1" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=1"> </a>
<a title="HMI Autumn 2019 page 2" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=2"> SOME THINGS NEVER CHANGE. BUT EVERYTHING EVOLVES.</a>
<a title="HMI Autumn 2019 page 3" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=3"> On the web... Keep up with the latest developmen</a>
<a title="HMI Autumn 2019 page 4" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=4"> Astound your guests and delegates For maximum im</a>
<a title="HMI Autumn 2019 page 5" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=5"> Contents In this issue Cover story 22 8 </a>
<a title="HMI Autumn 2019 page 6" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=6"> Contents digital transformation of hotels and</a>
<a title="HMI Autumn 2019 page 7" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=7"> IN-WASH® INSPIRA Welcome, Smart Toilet <RXUOLI</a>
<a title="HMI Autumn 2019 page 8" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=8"> News & numbers 1,200 WOJO sites Accor plans to</a>
<a title="HMI Autumn 2019 page 9" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=9"> News & numbers UK hotels forecast 2019–20 Ad</a>
<a title="HMI Autumn 2019 page 10" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=10"> News & numbers On the horizon These have been bo</a>
<a title="HMI Autumn 2019 page 11" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=11"> Singapore 5th-6th November, 2019 DEVELOPING I</a>
<a title="HMI Autumn 2019 page 12" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=12"> EHMA EHMA is trending A study by consultancy com</a>
<a title="HMI Autumn 2019 page 13" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=13"> Experience the Excellence professional.electrolux</a>
<a title="HMI Autumn 2019 page 14" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=14"> Big interview Acareer of a lifetime With 25 year</a>
<a title="HMI Autumn 2019 page 15" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=15"> almost 150 hotels with approximately 32,700 rooms</a>
<a title="HMI Autumn 2019 page 16" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=16"> Big interview </a>
<a title="HMI Autumn 2019 page 17" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=17"> Business management & development Set thetone H</a>
<a title="HMI Autumn 2019 page 18" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=18"> Business management & development </a>
<a title="HMI Autumn 2019 page 19" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=19"> brand as a whole. “We’ve had a significant amount</a>
<a title="HMI Autumn 2019 page 20" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=20"> You want to invest in a company with a healthy RO</a>
<a title="HMI Autumn 2019 page 21" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=21"> Company insight A taste of Spain For decades</a>
<a title="HMI Autumn 2019 page 22" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=22"> Design If interior ar</a>
<a title="HMI Autumn 2019 page 23" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=23"> Design horizon. The guest, in short, is no lo</a>
<a title="HMI Autumn 2019 page 24" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=24"> Design </a>
<a title="HMI Autumn 2019 page 25" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=25"> Company insight Light is ready for IoT Hotel</a>
<a title="HMI Autumn 2019 page 26" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=26"> Design Straight up with a twist The creation or </a>
<a title="HMI Autumn 2019 page 27" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=27"> Designed by Vector Architects, a Beijing-base</a>
<a title="HMI Autumn 2019 page 28" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=28"> Design Tokyo's Hoshin</a>
<a title="HMI Autumn 2019 page 29" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=29"> </a>
<a title="HMI Autumn 2019 page 30" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=30"> Special report 5G High five The Intercontinenta</a>
<a title="HMI Autumn 2019 page 31" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=31"> links Hong Kong to the mainland – becomes the ind</a>
<a title="HMI Autumn 2019 page 32" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=32"> Special report First to 5G The strategic cooper</a>
<a title="HMI Autumn 2019 page 33" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=33"> Food & beverage Plenty of fish in the sea Driven</a>
<a title="HMI Autumn 2019 page 34" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=34"> Food & beverage Above:</a>
<a title="HMI Autumn 2019 page 35" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=35"> and we do our own thing, the way we like, not bec</a>
<a title="HMI Autumn 2019 page 36" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=36"> WE WILL BE AT HOST 2019 Fiera Milano HALL 22, BO</a>
<a title="HMI Autumn 2019 page 37" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=37"> Company insight The optimisation of the coffe</a>
<a title="HMI Autumn 2019 page 38" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=38"> Food & beverage What's cooking In a dining scene</a>
<a title="HMI Autumn 2019 page 39" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=39"> inspiration from its proximity to Hyde Park. The </a>
<a title="HMI Autumn 2019 page 40" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=40"> Food & beverage www.host.fieramilano.it/en </a>
<a title="HMI Autumn 2019 page 41" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=41"> Company insight The `café to-go' With the Sch</a>
<a title="HMI Autumn 2019 page 42" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=42"> Company insight Be our guest Sleep & Eat, Eu</a>
<a title="HMI Autumn 2019 page 43" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=43"> Company insight will set the scene and talk a</a>
<a title="HMI Autumn 2019 page 44" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=44"> Operations A clean conscience With recent protes</a>
<a title="HMI Autumn 2019 page 45" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=45"> There were some big moral duties present, and eac</a>
<a title="HMI Autumn 2019 page 46" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=46"> Operations Surfa</a>
<a title="HMI Autumn 2019 page 47" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=47"> Company insight The sky's the limit Hotel ki</a>
<a title="HMI Autumn 2019 page 48" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=48"> Spa & wellness Generation bliss Reams of materia</a>
<a title="HMI Autumn 2019 page 49" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=49"> “W hat do millen</a>
<a title="HMI Autumn 2019 page 50" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=50"> Spa & wellness young families, and aims to en</a>
<a title="HMI Autumn 2019 page 51" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=51"> Rocco Forte Hotels is in essence a family bus</a>
<a title="HMI Autumn 2019 page 52" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=52"> Clinically proven to reduce the overall signs of </a>
<a title="HMI Autumn 2019 page 53" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=53"> Company insight Harness the stress-busting po</a>
<a title="HMI Autumn 2019 page 54" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=54"> Guest amenities </a>
<a title="HMI Autumn 2019 page 55" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=55"> It’s also a neat way of looking at the changi</a>
<a title="HMI Autumn 2019 page 56" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=56"> Guest amenities 61% People would rather be g</a>
<a title="HMI Autumn 2019 page 57" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=57"> Company insight Hotel guests love extras Flex</a>
<a title="HMI Autumn 2019 page 58" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=58"> Grills & Griddles Fryers p p Fo F</a>
<a title="HMI Autumn 2019 page 59" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=59"> Company insight One event – four shows Establ</a>
<a title="HMI Autumn 2019 page 60" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=60"> Technology Attention on tech Hotels used to be k</a>
<a title="HMI Autumn 2019 page 61" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=61"> What this means for a hotel operator is hard </a>
<a title="HMI Autumn 2019 page 62" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=62"> Technology 35,000 Connected Rooms that Hilton </a>
<a title="HMI Autumn 2019 page 63" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=63"> On-Demand Guest Service Seemless Guest Engagm</a>
<a title="HMI Autumn 2019 page 64" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=64"> Company insight Data is the key to good servi</a>
<a title="HMI Autumn 2019 page 65" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=65"> effectively as they better understand guest prefe</a>
<a title="HMI Autumn 2019 page 66" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=66"> Technology Step into the breach breach In Nove</a>
<a title="HMI Autumn 2019 page 67" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=67"> “As we near the end of the cyber forensics and da</a>
<a title="HMI Autumn 2019 page 68" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=68"> Technology GDPR – one year on Within the space </a>
<a title="HMI Autumn 2019 page 69" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=69"> Company insight Innovative spa technology Ke</a>
<a title="HMI Autumn 2019 page 70" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=70"> In sider City planner Head of UK at OY</a>
<a title="HMI Autumn 2019 page 71" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=71"> Singapore 5th-6th November, 2019 DEVELOPING I</a>
<a title="HMI Autumn 2019 page 72" href="https://secure.viewer.zmags.com/publication/f0e6fbfd?page=72"> GROW CREATING O THROUGH EVE radissonhotelgr</a>