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<br /> Winter 2020 An official<br /> publication of<br /> www.ehma.com<br /> www.hmi-online.com<br /> Spaced out<br /> How designers are recalibrating<br /> the hotel lobby in the age of Covid<br /> Switch off Tough talk<br /> Accor and Rocco Forte on how WTTC president Gloria Guevara speaks<br /> technology is redefining hotel wellness up for the global travel industry<br /> Covid cleaning · The new curriculum · Data science · Rethinking F&B<br /> You want an increase in your asset valuation.<br /> So do we.<br /> With over 60 years of experience and more than 380 hotels in 42 countries on four continents, Meliá Hotels<br /> International is one of <a title="HMI Winter 2020 page 1" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=1"> Winter 2020 </a> <a title="HMI Winter 2020 page 2" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=2"> You want an increase in your asset valuation. </a> <a title="HMI Winter 2020 page 3" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=3"> On the web... Keep up with the latest developmen</a> <a title="HMI Winter 2020 page 4" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=4"> Contents In this issue Cover story 41 8 </a> <a title="HMI Winter 2020 page 5" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=5"> Always by your side to off</a> <a title="HMI Winter 2020 page 6" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=6"> Contents Convention was also included within </a> <a title="HMI Winter 2020 page 7" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=7"> From start-up ... Link your ideas to our inves</a> <a title="HMI Winter 2020 page 8" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=8"> News & numbers “Holidays give us memories that w</a> <a title="HMI Winter 2020 page 9" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=9"> News & numbers A yearning for travel Europea</a> <a title="HMI Winter 2020 page 10" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=10"> News & numbers Change is in the air As t</a> <a title="HMI Winter 2020 page 11" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=11"> EHMA A new hope European hotels have faced a c</a> <a title="HMI Winter 2020 page 12" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=12"> Big interview Route to recovery Fr</a> <a title="HMI Winter 2020 page 13" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=13"> If you just see it as a political situation from</a> <a title="HMI Winter 2020 page 14" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=14"> Big interview 9% The percentage of the UK econo</a> <a title="HMI Winter 2020 page 15" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=15"> Virtual and hybrid meeting solutions At Radisson</a> <a title="HMI Winter 2020 page 16" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=16"> Business management & development The funds</a> <a title="HMI Winter 2020 page 17" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=17"> Business management & development the airline</a> <a title="HMI Winter 2020 page 18" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=18"> Business management & development 40% </a> <a title="HMI Winter 2020 page 19" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=19"> Company insight The hotel industry after the </a> <a title="HMI Winter 2020 page 20" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=20"> Technology Data hub Even in the age of ub</a> <a title="HMI Winter 2020 page 21" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=21"> the challenge is to bring together the data that </a> <a title="HMI Winter 2020 page 22" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=22"> Technology early stages, our goal is to incre</a> <a title="HMI Winter 2020 page 23" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=23"> Company insight Contactless, voice-enabled AI</a> <a title="HMI Winter 2020 page 24" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=24"> Speed your recovery with GroupSync </a> <a title="HMI Winter 2020 page 25" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=25"> Company insight Open the door to direct booki</a> <a title="HMI Winter 2020 page 26" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=26"> Technology </a> <a title="HMI Winter 2020 page 27" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=27"> Partner content design, communication protoco</a> <a title="HMI Winter 2020 page 28" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=28"> </a> <a title="HMI Winter 2020 page 29" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=29"> Company insight A cloud-based solution to gue</a> <a title="HMI Winter 2020 page 30" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=30"> Technology </a> <a title="HMI Winter 2020 page 31" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=31"> Partner content stayover cleaning. With these</a> <a title="HMI Winter 2020 page 32" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=32"> 35+Modern Cloud-Native Solutions all Agilysys Ori</a> <a title="HMI Winter 2020 page 33" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=33"> Company insight Create a truly contactless ex</a> <a title="HMI Winter 2020 page 34" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=34"> Operations </a> <a title="HMI Winter 2020 page 35" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=35"> has become to modern hotels, teachers may soon ha</a> <a title="HMI Winter 2020 page 36" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=36"> Operations In a world of social distancing, c</a> <a title="HMI Winter 2020 page 37" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=37"> Company insight Smart technology for laundry </a> <a title="HMI Winter 2020 page 38" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=38"> NEW FOR 2021 Online courses in Hotel Ass</a> <a title="HMI Winter 2020 page 39" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=39"> ne on r c </a> <a title="HMI Winter 2020 page 40" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=40"> Operations This sense of purpose was main</a> <a title="HMI Winter 2020 page 41" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=41"> Design The view from a distance In recent years,</a> <a title="HMI Winter 2020 page 42" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=42"> Design Above: </a> <a title="HMI Winter 2020 page 43" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=43"> remarks that, while this has already been happeni</a> <a title="HMI Winter 2020 page 44" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=44"> Spa & wellness Mind game The coronavirus</a> <a title="HMI Winter 2020 page 45" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=45"> The wellness industry has been grappling with</a> <a title="HMI Winter 2020 page 46" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=46"> Spa & wellness Covi</a> <a title="HMI Winter 2020 page 47" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=47"> Company insight Essential spa cleaning Kemit</a> <a title="HMI Winter 2020 page 48" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=48"> Guest amenities A house in order Strin</a> <a title="HMI Winter 2020 page 49" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=49"> devoted to surfaces that might breed bacteria. It</a> <a title="HMI Winter 2020 page 50" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=50"> Guest amenities Hotels and their cleaning sta</a> <a title="HMI Winter 2020 page 51" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=51"> Food & beverage What we did in the pandemic </a> <a title="HMI Winter 2020 page 52" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=52"> Food & beverage Right: Rasmus Kofoed used th</a> <a title="HMI Winter 2020 page 53" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=53"> of Illinois mandated shelter in place. We wanted </a> <a title="HMI Winter 2020 page 54" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=54"> In sider A learning moment Recognised by Time ma</a> <a title="HMI Winter 2020 page 55" href="https://secure.viewer.zmags.com/publication/ec6fedea?page=55"> From start-up ... 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