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Best regards
Zmags
Summer 2018 Keyboard warriors
Protecting one's
online reputation
Exclusive club
The challenges of luxury
membership schemes
www.hmi-online.com
An of cial
publication of
www.ehma.com
North Africa focus · Asset-right development · New spa trends · Select service F&B
GERMAN PRECISION,
GLOBAL VISION
PASSION TRADITION
PERFECTION VISIONARY
CARING
Deutsche Hospitality stands for an
exceptional portfolio comprising more
than 130 hotels on 3 continents.
The unique portfolio includes
Steigenberger Hotels and Resorts,
the new hotel b
Summer 2018
GERMAN PRECISION, GLOBAL VISION PASSION TRADI
From the editor On the web... Keep up with the l
Contents Cover story 25 14 Southern Europe is st
Contents 45 How changing a
The intelligence > News News EXPANSION Mint c
The intelligence > Vital statistics Vital stat
When you'll accept nothing less than perfection.
The intelligence > STR Moscow's mild World Cup f
Insight > EHMA Learn to be better A hotel is only
Do you know what matters most to your hotel guest
The big interview > Puneet Chhatwal Bringing
The big interview > Puneet Chhatwal air of the
The big interview > Puneet Chhatwal While
HiH33 HBN22 HWL83
Simon 100 Keep feeling Sencillamen
Company insight > Business management & developme
You want to invest in a company with a healthy RO
Company insight > Business management & developme
Insight > Business management & development Balan
company suddenly found itself lumbered with 141 h
Insight > Business management & development T
Insight > Business management & development South
Insight > Business management & development Inv
Insight > Business management & development
Company insight > Business management & developme
WANT TO ADD THE EXTRA STAR? LARGE SC
Company insight > Business management & developme
Special report > Front of house Front of hous
Special report > Front of house E
Special report > Front of house
Regional focus > North Africa Spring forward The
Regional focus > North Africa Fairmont Royal
Regional focus > North Africa The pool at Hil
Insight > Design © Mathieu Fiol The odyssey con
Insight > Design prisoners of war and concentra
Insight > Design © Mathieu Fiol Architect Jean-
Insight > Guest amenities Welcome to the new well
Insight > Guest amenities
Insight > Guest amenities treatment while hangi
Insight > Guest amenities option being a club s
Insight > Security Keep calm and carry on Two ye
Insight > Security
Insight > Security digit declines in RevPAR. Ho
A1000 A new level of indulgence. Everyone has t
Insight > Food & beverage Market to millennial
Insight > Food & beverage
Insight > Food & beverage service, when it come
AdvertHMI.indd 1 Reputation.com.indd 3 31/051/2/0
Company insight > Technology Outstanding result
Insight > Technology Points of view Monitorin
I t's a nightmare scenario for any
Insight > Technology hotels can forge new conne
Insight > Operations Does luxury need loyalt
Insight > Operations Loyalty in numbers
Insight > Operations yourself, you expect it is
Company insight > Operations Hygiene as a welln
Directory > Product showcase Product showcase H
The Insider > NAinktohoSnuyaBsoaurdain A life in
DISCOVER INDEPENDENCE The most powerful of their
GR WIT radissonhotelgrou emeadevelopment