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<br /> Summer 2018 Keyboard warriors<br /> Protecting one's<br /> online reputation<br /> Exclusive club<br /> The challenges of luxury<br /> membership schemes<br /> www.hmi-online.com<br /> An of cial<br /> publication of<br /> www.ehma.com<br /> North Africa focus · Asset-right development · New spa trends · Select service F&B<br /> GERMAN PRECISION,<br /> GLOBAL VISION<br /> PASSION TRADITION<br /> PERFECTION VISIONARY<br /> CARING<br /> Deutsche Hospitality stands for an<br /> exceptional portfolio comprising more<br /> than 130 hotels on 3 continents.<br /> The unique portfolio includes<br /> Steigenberger Hotels and Resorts,<br /> the new hotel b<a title="HMI Summer 2018 page 1" href="https://secure.viewer.zmags.com/publication/d940c62e?page=1"> Summer 2018 </a> <a title="HMI Summer 2018 page 2" href="https://secure.viewer.zmags.com/publication/d940c62e?page=2"> GERMAN PRECISION, GLOBAL VISION PASSION TRADI</a> <a title="HMI Summer 2018 page 3" href="https://secure.viewer.zmags.com/publication/d940c62e?page=3"> From the editor On the web... Keep up with the l</a> <a title="HMI Summer 2018 page 4" href="https://secure.viewer.zmags.com/publication/d940c62e?page=4"> Contents Cover story 25 14 Southern Europe is st</a> <a title="HMI Summer 2018 page 5" href="https://secure.viewer.zmags.com/publication/d940c62e?page=5"> Contents 45 How changing a</a> <a title="HMI Summer 2018 page 6" href="https://secure.viewer.zmags.com/publication/d940c62e?page=6"> </a> <a title="HMI Summer 2018 page 7" href="https://secure.viewer.zmags.com/publication/d940c62e?page=7"> </a> <a title="HMI Summer 2018 page 8" href="https://secure.viewer.zmags.com/publication/d940c62e?page=8"> The intelligence > News News EXPANSION Mint c</a> <a title="HMI Summer 2018 page 9" href="https://secure.viewer.zmags.com/publication/d940c62e?page=9"> The intelligence > Vital statistics Vital stat</a> <a title="HMI Summer 2018 page 10" href="https://secure.viewer.zmags.com/publication/d940c62e?page=10"> When you'll accept nothing less than perfection. </a> <a title="HMI Summer 2018 page 11" href="https://secure.viewer.zmags.com/publication/d940c62e?page=11"> The intelligence > STR Moscow's mild World Cup f</a> <a title="HMI Summer 2018 page 12" href="https://secure.viewer.zmags.com/publication/d940c62e?page=12"> Insight > EHMA Learn to be better A hotel is only</a> <a title="HMI Summer 2018 page 13" href="https://secure.viewer.zmags.com/publication/d940c62e?page=13"> Do you know what matters most to your hotel guest</a> <a title="HMI Summer 2018 page 14" href="https://secure.viewer.zmags.com/publication/d940c62e?page=14"> The big interview > Puneet Chhatwal Bringing </a> <a title="HMI Summer 2018 page 15" href="https://secure.viewer.zmags.com/publication/d940c62e?page=15"> The big interview > Puneet Chhatwal air of the </a> <a title="HMI Summer 2018 page 16" href="https://secure.viewer.zmags.com/publication/d940c62e?page=16"> The big interview > Puneet Chhatwal While </a> <a title="HMI Summer 2018 page 17" href="https://secure.viewer.zmags.com/publication/d940c62e?page=17"> HiH33 HBN22 HWL83 </a> <a title="HMI Summer 2018 page 18" href="https://secure.viewer.zmags.com/publication/d940c62e?page=18"> Simon 100 Keep feeling Sencillamen</a> <a title="HMI Summer 2018 page 19" href="https://secure.viewer.zmags.com/publication/d940c62e?page=19"> Company insight > Business management & developme</a> <a title="HMI Summer 2018 page 20" href="https://secure.viewer.zmags.com/publication/d940c62e?page=20"> You want to invest in a company with a healthy RO</a> <a title="HMI Summer 2018 page 21" href="https://secure.viewer.zmags.com/publication/d940c62e?page=21"> Company insight > Business management & developme</a> <a title="HMI Summer 2018 page 22" href="https://secure.viewer.zmags.com/publication/d940c62e?page=22"> Insight > Business management & development Balan</a> <a title="HMI Summer 2018 page 23" href="https://secure.viewer.zmags.com/publication/d940c62e?page=23"> company suddenly found itself lumbered with 141 h</a> <a title="HMI Summer 2018 page 24" href="https://secure.viewer.zmags.com/publication/d940c62e?page=24"> Insight > Business management & development T</a> <a title="HMI Summer 2018 page 25" href="https://secure.viewer.zmags.com/publication/d940c62e?page=25"> Insight > Business management & development South</a> <a title="HMI Summer 2018 page 26" href="https://secure.viewer.zmags.com/publication/d940c62e?page=26"> Insight > Business management & development Inv</a> <a title="HMI Summer 2018 page 27" href="https://secure.viewer.zmags.com/publication/d940c62e?page=27"> Insight > Business management & development </a> <a title="HMI Summer 2018 page 28" href="https://secure.viewer.zmags.com/publication/d940c62e?page=28"> </a> <a title="HMI Summer 2018 page 29" href="https://secure.viewer.zmags.com/publication/d940c62e?page=29"> Company insight > Business management & developme</a> <a title="HMI Summer 2018 page 30" href="https://secure.viewer.zmags.com/publication/d940c62e?page=30"> WANT TO ADD THE EXTRA STAR? LARGE SC</a> <a title="HMI Summer 2018 page 31" href="https://secure.viewer.zmags.com/publication/d940c62e?page=31"> Company insight > Business management & developme</a> <a title="HMI Summer 2018 page 32" href="https://secure.viewer.zmags.com/publication/d940c62e?page=32"> Special report > Front of house Front of hous</a> <a title="HMI Summer 2018 page 33" href="https://secure.viewer.zmags.com/publication/d940c62e?page=33"> Special report > Front of house E </a> <a title="HMI Summer 2018 page 34" href="https://secure.viewer.zmags.com/publication/d940c62e?page=34"> Special report > Front of house </a> <a title="HMI Summer 2018 page 35" href="https://secure.viewer.zmags.com/publication/d940c62e?page=35"> Regional focus > North Africa Spring forward The </a> <a title="HMI Summer 2018 page 36" href="https://secure.viewer.zmags.com/publication/d940c62e?page=36"> Regional focus > North Africa Fairmont Royal </a> <a title="HMI Summer 2018 page 37" href="https://secure.viewer.zmags.com/publication/d940c62e?page=37"> Regional focus > North Africa The pool at Hil</a> <a title="HMI Summer 2018 page 38" href="https://secure.viewer.zmags.com/publication/d940c62e?page=38"> Insight > Design © Mathieu Fiol The odyssey con</a> <a title="HMI Summer 2018 page 39" href="https://secure.viewer.zmags.com/publication/d940c62e?page=39"> Insight > Design prisoners of war and concentra</a> <a title="HMI Summer 2018 page 40" href="https://secure.viewer.zmags.com/publication/d940c62e?page=40"> Insight > Design © Mathieu Fiol Architect Jean-</a> <a title="HMI Summer 2018 page 41" href="https://secure.viewer.zmags.com/publication/d940c62e?page=41"> Insight > Guest amenities Welcome to the new well</a> <a title="HMI Summer 2018 page 42" href="https://secure.viewer.zmags.com/publication/d940c62e?page=42"> Insight > Guest amenities </a> <a title="HMI Summer 2018 page 43" href="https://secure.viewer.zmags.com/publication/d940c62e?page=43"> Insight > Guest amenities treatment while hangi</a> <a title="HMI Summer 2018 page 44" href="https://secure.viewer.zmags.com/publication/d940c62e?page=44"> Insight > Guest amenities option being a club s</a> <a title="HMI Summer 2018 page 45" href="https://secure.viewer.zmags.com/publication/d940c62e?page=45"> Insight > Security Keep calm and carry on Two ye</a> <a title="HMI Summer 2018 page 46" href="https://secure.viewer.zmags.com/publication/d940c62e?page=46"> Insight > Security </a> <a title="HMI Summer 2018 page 47" href="https://secure.viewer.zmags.com/publication/d940c62e?page=47"> Insight > Security digit declines in RevPAR. Ho</a> <a title="HMI Summer 2018 page 48" href="https://secure.viewer.zmags.com/publication/d940c62e?page=48"> A1000 A new level of indulgence. Everyone has t</a> <a title="HMI Summer 2018 page 49" href="https://secure.viewer.zmags.com/publication/d940c62e?page=49"> Insight > Food & beverage Market to millennial</a> <a title="HMI Summer 2018 page 50" href="https://secure.viewer.zmags.com/publication/d940c62e?page=50"> Insight > Food & beverage </a> <a title="HMI Summer 2018 page 51" href="https://secure.viewer.zmags.com/publication/d940c62e?page=51"> Insight > Food & beverage service, when it come</a> <a title="HMI Summer 2018 page 52" href="https://secure.viewer.zmags.com/publication/d940c62e?page=52"> AdvertHMI.indd 1 Reputation.com.indd 3 31/051/2/0</a> <a title="HMI Summer 2018 page 53" href="https://secure.viewer.zmags.com/publication/d940c62e?page=53"> Company insight > Technology Outstanding result</a> <a title="HMI Summer 2018 page 54" href="https://secure.viewer.zmags.com/publication/d940c62e?page=54"> Insight > Technology Points of view Monitorin</a> <a title="HMI Summer 2018 page 55" href="https://secure.viewer.zmags.com/publication/d940c62e?page=55"> I t's a nightmare scenario for any </a> <a title="HMI Summer 2018 page 56" href="https://secure.viewer.zmags.com/publication/d940c62e?page=56"> Insight > Technology hotels can forge new conne</a> <a title="HMI Summer 2018 page 57" href="https://secure.viewer.zmags.com/publication/d940c62e?page=57"> Insight > Operations Does luxury need loyalt</a> <a title="HMI Summer 2018 page 58" href="https://secure.viewer.zmags.com/publication/d940c62e?page=58"> Insight > Operations Loyalty in numbers </a> <a title="HMI Summer 2018 page 59" href="https://secure.viewer.zmags.com/publication/d940c62e?page=59"> Insight > Operations yourself, you expect it is</a> <a title="HMI Summer 2018 page 60" href="https://secure.viewer.zmags.com/publication/d940c62e?page=60"> Company insight > Operations Hygiene as a welln</a> <a title="HMI Summer 2018 page 61" href="https://secure.viewer.zmags.com/publication/d940c62e?page=61"> Directory > Product showcase Product showcase H</a> <a title="HMI Summer 2018 page 62" href="https://secure.viewer.zmags.com/publication/d940c62e?page=62"> The Insider > NAinktohoSnuyaBsoaurdain A life in</a> <a title="HMI Summer 2018 page 63" href="https://secure.viewer.zmags.com/publication/d940c62e?page=63"> DISCOVER INDEPENDENCE The most powerful of their </a> <a title="HMI Summer 2018 page 64" href="https://secure.viewer.zmags.com/publication/d940c62e?page=64"> GR WIT radissonhotelgrou emeadevelopment </a>