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<br /> FINANCIAL<br /> SERVICES<br /> FACULTY<br /> ICAEW.COM/FSFISSUE 139<br /> JULY/AUGUST 2019<br /> FSFocus<br /> BECOMING EQUAL<br /> HOW BIASES AFFECT<br /> DECISION-MAKING IN<br /> FINANCIAL SERVICES<br /> ROBOTS IN DISGUISE<br /> MARTIN LINSTROM<br /> TRACKS THE RISE OF<br /> VIRTUAL ASSISTANTS<br /> GREAT SCOTT<br /> IASB'S DARREL SCOTT<br /> DISCUSSES IFRS 17,<br /> APPLE AND MORE<br /> I N S P I R I N G How senior figures in<br /> financial services can create new<br /> C H A N G E responsible cultures and ideas<br /> the value of togetherness<br /> YOUR VOLVO AND SIX EXCLUSIVE<br /> MEMBER BENEFITS<br /> Webelieveinthepowerofworkingtogether.That'swhyevery AFFINITY FREE<br /> detail of a Volvo, from its innovation<a title="FS Focus July/August 2019 page 1" href="https://secure.viewer.zmags.com/publication/c964d56f?page=1"> FINANCIAL SERVICES FACULTY ICAEW.COM/FSFISSUE 13</a> <a title="FS Focus July/August 2019 page 2" href="https://secure.viewer.zmags.com/publication/c964d56f?page=2"> the value of togetherness </a> <a title="FS Focus July/August 2019 page 3" href="https://secure.viewer.zmags.com/publication/c964d56f?page=3"> July/August 2019 Issue 139 10 COVER STORY LEAD BY</a> <a title="FS Focus July/August 2019 page 4" href="https://secure.viewer.zmags.com/publication/c964d56f?page=4"> WELCOME The truth about purpose The quest </a> <a title="FS Focus July/August 2019 page 5" href="https://secure.viewer.zmags.com/publication/c964d56f?page=5"> N E EWS & VENTS CHAIRMAN'S REPORT: FINANCIAL SER</a> <a title="FS Focus July/August 2019 page 6" href="https://secure.viewer.zmags.com/publication/c964d56f?page=6"> NE AN JAMIE JONES/IKON WS ALYSIS NEW </a> <a title="FS Focus July/August 2019 page 7" href="https://secure.viewer.zmags.com/publication/c964d56f?page=7"> 2020 VISION: CHANGES TO YOUR FINANCIAL SERVICES F</a> <a title="FS Focus July/August 2019 page 8" href="https://secure.viewer.zmags.com/publication/c964d56f?page=8"> SMITH UPFRONT It looks l</a> <a title="FS Focus July/August 2019 page 9" href="https://secure.viewer.zmags.com/publication/c964d56f?page=9"> AV ALTERNATIVE VIEW The move by Monzo to of</a> <a title="FS Focus July/August 2019 page 10" href="https://secure.viewer.zmags.com/publication/c964d56f?page=10"> TAKING THE LEAD </a> <a title="FS Focus July/August 2019 page 11" href="https://secure.viewer.zmags.com/publication/c964d56f?page=11"> FS Focus assesses the pressures and potential of </a> <a title="FS Focus July/August 2019 page 12" href="https://secure.viewer.zmags.com/publication/c964d56f?page=12"> risks, what the temperature is among employees, h</a> <a title="FS Focus July/August 2019 page 13" href="https://secure.viewer.zmags.com/publication/c964d56f?page=13"> reputation, according to Nielsen's findings. </a> <a title="FS Focus July/August 2019 page 14" href="https://secure.viewer.zmags.com/publication/c964d56f?page=14"> BEATING BIAS Grace Lordan looks at how biases in </a> <a title="FS Focus July/August 2019 page 15" href="https://secure.viewer.zmags.com/publication/c964d56f?page=15"> MANAGEMENT: BIAS are normally produced, which </a> <a title="FS Focus July/August 2019 page 16" href="https://secure.viewer.zmags.com/publication/c964d56f?page=16"> I, ROBOT Virtual assistants are now handling mil</a> <a title="FS Focus July/August 2019 page 17" href="https://secure.viewer.zmags.com/publication/c964d56f?page=17"> KEY TOPIC: VIRTUAL ASSISTANTS staff productiv</a> <a title="FS Focus July/August 2019 page 18" href="https://secure.viewer.zmags.com/publication/c964d56f?page=18"> GREAT SCOTT Darrel Scott, member of the Interna</a> <a title="FS Focus July/August 2019 page 19" href="https://secure.viewer.zmags.com/publication/c964d56f?page=19"> DARREL SCOTT “One toget projec remai It</a> <a title="FS Focus July/August 2019 page 20" href="https://secure.viewer.zmags.com/publication/c964d56f?page=20"> DARREL SCOTT wha</a> <a title="FS Focus July/August 2019 page 21" href="https://secure.viewer.zmags.com/publication/c964d56f?page=21"> PERFORMANCE YOU'LL FALL IN LOVE WITH. </a> <a title="FS Focus July/August 2019 page 22" href="https://secure.viewer.zmags.com/publication/c964d56f?page=22"> Since 1 January 2016, UK insurers have been regul</a> <a title="FS Focus July/August 2019 page 23" href="https://secure.viewer.zmags.com/publication/c964d56f?page=23"> liabilities. However, as part of their SCR, insur</a> <a title="FS Focus July/August 2019 page 24" href="https://secure.viewer.zmags.com/publication/c964d56f?page=24"> KEEPING ACTIVE Dorothy Lund assesses the problems</a> <a title="FS Focus July/August 2019 page 25" href="https://secure.viewer.zmags.com/publication/c964d56f?page=25"> Third, governance interventions are especiall</a> <a title="FS Focus July/August 2019 page 26" href="https://secure.viewer.zmags.com/publication/c964d56f?page=26"> CONFLUENCE OF INTEREST The future of audit and th</a> <a title="FS Focus July/August 2019 page 27" href="https://secure.viewer.zmags.com/publication/c964d56f?page=27"> TECHNICAL: FINANCIAL REPORTING Directorate at</a> <a title="FS Focus July/August 2019 page 28" href="https://secure.viewer.zmags.com/publication/c964d56f?page=28"> TECHNICAL: REFERENCE TECHNICAL DIRECTORY A roundu</a> <a title="FS Focus July/August 2019 page 29" href="https://secure.viewer.zmags.com/publication/c964d56f?page=29"> Expedite R&D cash receipts by up to 12 months · N</a> <a title="FS Focus July/August 2019 page 30" href="https://secure.viewer.zmags.com/publication/c964d56f?page=30"> PEOPLE IN FOCUS NORMAN APPOINTED AS NEW PAY</a> <a title="FS Focus July/August 2019 page 31" href="https://secure.viewer.zmags.com/publication/c964d56f?page=31"> PEOPLE for advice, but only 19% say the advic</a> <a title="FS Focus July/August 2019 page 32" href="https://secure.viewer.zmags.com/publication/c964d56f?page=32"> T B CI HE IG DPEDA WITH BIG DATA COMES BIG RES</a> <a title="FS Focus July/August 2019 page 33" href="https://secure.viewer.zmags.com/publication/c964d56f?page=33"> PEOPLE 10. Have a holistic view of where </a> <a title="FS Focus July/August 2019 page 34" href="https://secure.viewer.zmags.com/publication/c964d56f?page=34"> U NFOCUSED THEY SAID IT... Santander UK has teame</a> <a title="FS Focus July/August 2019 page 35" href="https://secure.viewer.zmags.com/publication/c964d56f?page=35"> Disr</a> <a title="FS Focus July/August 2019 page 36" href="https://secure.viewer.zmags.com/publication/c964d56f?page=36"> TRAVEL SAFELY TO UNCHARTERED DESTINATIONS. A Hisc</a>