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FINANCIAL
SERVICES
FACULTY
ICAEW.COM/FSFISSUE 139
JULY/AUGUST 2019
FSFocus
BECOMING EQUAL
HOW BIASES AFFECT
DECISION-MAKING IN
FINANCIAL SERVICES
ROBOTS IN DISGUISE
MARTIN LINSTROM
TRACKS THE RISE OF
VIRTUAL ASSISTANTS
GREAT SCOTT
IASB'S DARREL SCOTT
DISCUSSES IFRS 17,
APPLE AND MORE
I N S P I R I N G How senior figures in
financial services can create new
C H A N G E responsible cultures and ideas
the value of togetherness
YOUR VOLVO AND SIX EXCLUSIVE
MEMBER BENEFITS
Webelieveinthepowerofworkingtogether.That'swhyevery AFFINITY FREE
detail of a Volvo, from its innovation
FINANCIAL SERVICES FACULTY ICAEW.COM/FSFISSUE 13
the value of togetherness
July/August 2019 Issue 139 10 COVER STORY LEAD BY
WELCOME The truth about purpose The quest
N E EWS & VENTS CHAIRMAN'S REPORT: FINANCIAL SER
NE AN JAMIE JONES/IKON WS ALYSIS NEW
2020 VISION: CHANGES TO YOUR FINANCIAL SERVICES F
SMITH UPFRONT It looks l
AV ALTERNATIVE VIEW The move by Monzo to of
TAKING THE LEAD
FS Focus assesses the pressures and potential of
risks, what the temperature is among employees, h
reputation, according to Nielsen's findings.
BEATING BIAS Grace Lordan looks at how biases in
MANAGEMENT: BIAS are normally produced, which
I, ROBOT Virtual assistants are now handling mil
KEY TOPIC: VIRTUAL ASSISTANTS staff productiv
GREAT SCOTT Darrel Scott, member of the Interna
DARREL SCOTT “One toget projec remai It
DARREL SCOTT wha
PERFORMANCE YOU'LL FALL IN LOVE WITH.
Since 1 January 2016, UK insurers have been regul
liabilities. However, as part of their SCR, insur
KEEPING ACTIVE Dorothy Lund assesses the problems
Third, governance interventions are especiall
CONFLUENCE OF INTEREST The future of audit and th
TECHNICAL: FINANCIAL REPORTING Directorate at
TECHNICAL: REFERENCE TECHNICAL DIRECTORY A roundu
Expedite R&D cash receipts by up to 12 months · N
PEOPLE IN FOCUS NORMAN APPOINTED AS NEW PAY
PEOPLE for advice, but only 19% say the advic
T B CI HE IG DPEDA WITH BIG DATA COMES BIG RES
PEOPLE 10. Have a holistic view of where
U NFOCUSED THEY SAID IT... Santander UK has teame
Disr
TRAVEL SAFELY TO UNCHARTERED DESTINATIONS. A Hisc