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<br /> Ashish Chopra<br /> Record sales as Delhi Duty Free CEO builds for the future... p18<br /> ALSO INSIDE<br /> DUFRY | SHILLA DF | LAGARDÈRE TR | STARBOARD CS | APTRA | DUBAI DUTY FREE<br /> AENA | HEINEMANN | HARDING+ | FRAPORT | HEATHROW | PI INSIGHT | MARS ITR<br /> RITTER SPORT | PVM | WALKER'S | FOOD ACCADEMIA | DUFRE | BLUEPRINT | CHANGI<br /> CYPRUS DF | TALLINK | FOOD FOR THOUGHT | TRSF | PEOPLE NEWS | NOW & THEN<br /> <br /> LEADER<br /> Leader<br /> China rebound: A hefty dose of caution required<br /> China's decision<br /> to relax its travel<br /> restrictions on<br /> 8 January is a<br /> welcome one.<br /> The `orderly'<br /> restoration<br /> of outboun<a title="TRBusiness January 2023 page 1" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=1"> Ashish Chopra Record sales as Delhi Duty Free CEO</a> <a title="TRBusiness January 2023 page 2" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=2"> </a> <a title="TRBusiness January 2023 page 3" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=3"> LEADER Leader China rebound: A hefty dose of ca</a> <a title="TRBusiness January 2023 page 4" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=4"> Contents TRBusiness Volume 26, Issue 01 January 2</a> <a title="TRBusiness January 2023 page 5" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=5"> GLOBAL INDUSTRY SURVEY Introduction..............</a> <a title="TRBusiness January 2023 page 6" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=6"> NEWS ROUND UP CDFG and Dufry at Incheon bid mee</a> <a title="TRBusiness January 2023 page 7" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=7"> NEWS ROUND UP Lotte Duty Free wins 10-year conc</a> <a title="TRBusiness January 2023 page 8" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=8"> NEWS ROUND UP Japan operators eye sales momentu</a> <a title="TRBusiness January 2023 page 9" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=9"> NEWS ROUND UP `Next generation' shopping onboar</a> <a title="TRBusiness January 2023 page 10" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=10"> NEWS ROUND UP Changes at TRBusiness as Charlott</a> <a title="TRBusiness January 2023 page 11" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=11"> NEWS ROUND UP Vienna is host city for TR Consum</a> <a title="TRBusiness January 2023 page 12" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=12"> </a> <a title="TRBusiness January 2023 page 13" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=13"> </a> <a title="TRBusiness January 2023 page 14" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=14"> As the leading luxury retailer at sea, we</a> <a title="TRBusiness January 2023 page 15" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=15"> TR SUSTAINABILITY ROUND TABLE TR Sustainability</a> <a title="TRBusiness January 2023 page 16" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=16"> FOOD FOR THOUGHT Sponsored by Confectionery & </a> <a title="TRBusiness January 2023 page 17" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=17"> Sponsored by </a> <a title="TRBusiness January 2023 page 18" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=18"> COVER INTERVIEW: DELHI DUTY FREE `There is a pa</a> <a title="TRBusiness January 2023 page 19" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=19"> COVER INTERVIEW: DELHI DUTY FREE new destination</a> <a title="TRBusiness January 2023 page 20" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=20"> Vienna, Austria WHEN: Week commencing 19 June 202</a> <a title="TRBusiness January 2023 page 21" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=21"> Registration for the TR Consu</a> <a title="TRBusiness January 2023 page 22" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=22"> A V O F R U U R I O Y T E Y C O A </a> <a title="TRBusiness January 2023 page 23" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=23"> CONFECTIONERY & FOOD: DATA Sweet science of imp</a> <a title="TRBusiness January 2023 page 24" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=24"> The ingredients of your journey Avail</a> <a title="TRBusiness January 2023 page 25" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=25"> CONFECTIONERY & FOOD: DATA therefore [there is] </a> <a title="TRBusiness January 2023 page 26" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=26"> </a> <a title="TRBusiness January 2023 page 27" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=27"> CONFECTIONERY & FOOD: DATA Middle East (68%) and</a> <a title="TRBusiness January 2023 page 28" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=28"> CONFECTIONERY REPORT Gifting & value to help co</a> <a title="TRBusiness January 2023 page 29" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=29"> CONFECTIONERY REPORT printer, as well as the Sen</a> <a title="TRBusiness January 2023 page 30" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=30"> CONFECTIONERY REPORT “Last year's KitKat Arabic</a> <a title="TRBusiness January 2023 page 31" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=31"> </a> <a title="TRBusiness January 2023 page 32" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=32"> CONFECTIONERY REPORT “In the case of our Diwali</a> <a title="TRBusiness January 2023 page 33" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=33"> CONFECTIONERY REPORT different nationalities such</a> <a title="TRBusiness January 2023 page 34" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=34"> CONFECTIONERY REPORT Morten E</a> <a title="TRBusiness January 2023 page 35" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=35"> CONFECTIONERY REPORT confectionery to show its t</a> <a title="TRBusiness January 2023 page 36" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=36"> TTHENEWRITTER SPORTVEGAN SAVOUR THE FLAVOUR. </a> <a title="TRBusiness January 2023 page 37" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=37"> CONFECTIONERY REPORT its `most successful year i</a> <a title="TRBusiness January 2023 page 38" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=38"> FOOD REPORT Providing `taste of place' is cruci</a> <a title="TRBusiness January 2023 page 39" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=39"> FOOD REPORT volume of sales.” Sampling local fla</a> <a title="TRBusiness January 2023 page 40" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=40"> Creamy pleasure in a pouch bag </a> <a title="TRBusiness January 2023 page 41" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=41"> FOOD REPORT travellers return. “Quality and </a> <a title="TRBusiness January 2023 page 42" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=42"> Enjoy Scotland at its finest </a> <a title="TRBusiness January 2023 page 43" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=43"> FOOD REPORT “We see a strong increase in reg</a> <a title="TRBusiness January 2023 page 44" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=44"> CONFECTIONERY & FOOD: MARS `Difficulties create </a> <a title="TRBusiness January 2023 page 45" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=45"> CONFECTIONERY & FOOD: MARS enabler to unlock fur</a> <a title="TRBusiness January 2023 page 46" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=46"> CONFECTIONERY & FOOD: RITTER SPORT Ritter Sport</a> <a title="TRBusiness January 2023 page 47" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=47"> CONFECTIONERY & FOOD: RITTER SPORT Meanwhile, th</a> <a title="TRBusiness January 2023 page 48" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=48"> CONFECTIONERY & FOOD: RITTER SPORT </a> <a title="TRBusiness January 2023 page 49" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=49"> CONFECTIONERY & FOOD: PERFETTI VAN MELLE Perfet</a> <a title="TRBusiness January 2023 page 50" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=50"> WELCOME TO THE WORLD OF LINDT Experience Lindt an</a> <a title="TRBusiness January 2023 page 51" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=51"> CONFECTIONERY & FOOD: PERFETTI VAN MELLE likely </a> <a title="TRBusiness January 2023 page 52" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=52"> </a> <a title="TRBusiness January 2023 page 53" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=53"> CONFECTIONERY & FOOD: WALKER'S SHORTBREAD Walke</a> <a title="TRBusiness January 2023 page 54" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=54"> WINNER IN CATEGORY Best children's product </a> <a title="TRBusiness January 2023 page 55" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=55"> CHILDREN'S MARKET Why big id</a> <a title="TRBusiness January 2023 page 56" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=56"> CHILDREN'S MARKET </a> <a title="TRBusiness January 2023 page 57" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=57"> CHILDREN'S MARKET activations. She explains: “[T</a> <a title="TRBusiness January 2023 page 58" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=58"> CHILDREN'S MARKET from the brand perspective, wi</a> <a title="TRBusiness January 2023 page 59" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=59"> GLOBAL INDUSTRY SURVEY 2023</a> <a title="TRBusiness January 2023 page 60" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=60"> China ended its quarantine policy for inbound tra</a> <a title="TRBusiness January 2023 page 61" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=61"> once again attracted a flood of high-calibre respo</a> <a title="TRBusiness January 2023 page 62" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=62"> Above: How would you assess Xavier </a> <a title="TRBusiness January 2023 page 63" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=63"> received industry expert feedback and analysed so</a> <a title="TRBusiness January 2023 page 64" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=64"> </a> <a title="TRBusiness January 2023 page 65" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=65"> </a> <a title="TRBusiness January 2023 page 66" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=66"> Above: How would you assess Cosmetics </a> <a title="TRBusiness January 2023 page 67" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=67"> global recession affecting your business and the </a> <a title="TRBusiness January 2023 page 68" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=68"> Above: How would you assess Aelia Duty</a> <a title="TRBusiness January 2023 page 69" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=69"> SURVEY 2023: LAGARDÈRE TRAVEL RETAIL We believe </a> <a title="TRBusiness January 2023 page 70" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=70"> Above: How would you assess Bulgari </a> <a title="TRBusiness January 2023 page 71" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=71"> SURVEY 2023: STARBOARD CRUISE SERVICES in 2023 a</a> <a title="TRBusiness January 2023 page 72" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=72"> ALOHA STYLES: BEACHES (LEFT), </a> <a title="TRBusiness January 2023 page 73" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=73"> APTRA braced for major challenges and urges indus</a> <a title="TRBusiness January 2023 page 74" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=74"> </a> <a title="TRBusiness January 2023 page 75" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=75"> building their agendas. How do you anticipate in</a> <a title="TRBusiness January 2023 page 76" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=76"> Above: How would you assess Dubai </a> <a title="TRBusiness January 2023 page 77" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=77"> we offer a great product range and our growing tea</a> <a title="TRBusiness January 2023 page 78" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=78"> </a> <a title="TRBusiness January 2023 page 79" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=79"> Aena laser focused on digitisation, differentiati</a> <a title="TRBusiness January 2023 page 80" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=80"> “Supply chains around the world have experienced </a> <a title="TRBusiness January 2023 page 81" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=81"> Shifting seasons require flexible approach, says </a> <a title="TRBusiness January 2023 page 82" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=82"> </a> <a title="TRBusiness January 2023 page 83" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=83"> demand remains at a high level and airlines are i</a> <a title="TRBusiness January 2023 page 84" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=84"> Above: How would you assess Recruitmen</a> <a title="TRBusiness January 2023 page 85" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=85"> in 2023 and what are the major challenges you ant</a> <a title="TRBusiness January 2023 page 86" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=86"> Above: How would you assess Harding+ </a> <a title="TRBusiness January 2023 page 87" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=87"> Tweaked luxury mix and online-offline commerce pu</a> <a title="TRBusiness January 2023 page 88" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=88"> ROB ROBERTACCIO SVP, Global & Travel Retail Sales</a> <a title="TRBusiness January 2023 page 89" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=89"> buying power. JOSÉ LUIS DONAGARAY Secretary Gene</a> <a title="TRBusiness January 2023 page 90" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=90"> SVEN ADRIAENSSENS Senior Channel Manager Travel R</a> <a title="TRBusiness January 2023 page 91" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=91"> DAVID RODIEK MANAGING DIRECTOR GTR BROWN-FORMAN A</a> <a title="TRBusiness January 2023 page 92" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=92"> Pacific as well. We see a broad number of airports</a> <a title="TRBusiness January 2023 page 93" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=93"> SURVEY 2023: INDUSTRY Q&A 2 </a> <a title="TRBusiness January 2023 page 94" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=94"> *US NPD report 2021 </a> <a title="TRBusiness January 2023 page 95" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=95"> end of the price range, rather a tiered approach </a> <a title="TRBusiness January 2023 page 96" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=96"> </a> <a title="TRBusiness January 2023 page 97" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=97"> have Recuerdo Mezcal at Austin International Airp</a> <a title="TRBusiness January 2023 page 98" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=98"> brands who manufacture in the Far East. These iss</a> <a title="TRBusiness January 2023 page 99" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=99"> SURVEY 2023: INDUSTRY Q&A 3 </a> <a title="TRBusiness January 2023 page 100" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=100"> MAVALA WAKES-UP THE NIGHT CARE Skin more suppl</a> <a title="TRBusiness January 2023 page 101" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=101"> CHRIS BERTHELSON Business Consultant WISE PRECISI</a> <a title="TRBusiness January 2023 page 102" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=102"> stronger growth, with the latter allowing greater</a> <a title="TRBusiness January 2023 page 103" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=103"> bad times as in good. NICK KING CEO BLUEDOG Cons</a> <a title="TRBusiness January 2023 page 104" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=104"> COEUR DE LION has been delighting jewellery lover</a> <a title="TRBusiness January 2023 page 105" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=105"> SURVEY 2023: INDUSTRY Q&A 4 </a> <a title="TRBusiness January 2023 page 106" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=106"> GILES MARKS Senior Director, Global Travel Retail</a> <a title="TRBusiness January 2023 page 107" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=107"> GARRY MAXWELL Director GMAX TRAVEL RETAIL We have</a> <a title="TRBusiness January 2023 page 108" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=108"> 2 23 Join us in West Palm Beach, Florida, for t</a> <a title="TRBusiness January 2023 page 109" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=109"> 2021 HOJ PARMAR FABRI</a> <a title="TRBusiness January 2023 page 110" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=110"> and mid-market are important – especially with mo</a> <a title="TRBusiness January 2023 page 111" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=111"> that people really need, in a very engaging way. </a> <a title="TRBusiness January 2023 page 112" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=112"> SURVEY 2023: INDUSTRY Q&A healthiness, </a> <a title="TRBusiness January 2023 page 113" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=113"> COUNTER INTELLIGENCE Some of the best in January </a> <a title="TRBusiness January 2023 page 114" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=114"> COUNTER INTELLIGENCE Shiseido launches</a> <a title="TRBusiness January 2023 page 115" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=115"> PEOPLE People News CDFG's Charle</a> <a title="TRBusiness January 2023 page 116" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=116"> COMMENT Now and Then... Tipping point for Frenc</a> <a title="TRBusiness January 2023 page 117" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=117"> Get in contact with m1nd-set: info@m1nd-set.com</a> <a title="TRBusiness January 2023 page 118" href="https://secure.viewer.zmags.com/publication/bd1ed239?page=118"> </a>