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<br /> January 2017 Issue 733 www.retailbankerinternational.com<br /> WHAT WILL 2017 BRING<br /> FOR BANKING?<br /> RBI INTERVIEWS BANKING<br /> EXPERTS ON THE YEAR AHEAD<br /> ● MARKETING: Scotiabank<br /> ● DIGITAL: BTL<br /> ● SECURITY: SecureKey<br /> ● EVENT: Digital Banking Club<br /> <br /> Retail Banker International EDITOR'S LETTER<br /> CONTENTS<br /> 2 MARKETING: CUSTOMER LOYALTY<br /> Bain's annual report on global retail<br /> banking customer loyalty is generally<br /> one of the most interesting reports out<br /> there. This year's instalment contains<br /> some surprising and controversial<br /> findings. Douglas Blakey reports<br /> 3 <a title="RBI 733, January 2017 page 1" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=1"> January 2017 Issue 733 </a> <a title="RBI 733, January 2017 page 2" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=2"> </a> <a title="RBI 733, January 2017 page 3" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=3"> Retail Banker International </a> <a title="RBI 733, January 2017 page 4" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=4"> MARKETING: CUSTOMER LOYALTY </a> <a title="RBI 733, January 2017 page 5" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=5"> Retail Banker International </a> <a title="RBI 733, January 2017 page 6" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=6"> MARKETING: SCOTIABANK </a> <a title="RBI 733, January 2017 page 7" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=7"> Retail Banker International </a> <a title="RBI 733, January 2017 page 8" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=8"> GUEST COMMENT: 2017 FORECASTS </a> <a title="RBI 733, January 2017 page 9" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=9"> Retail Banker International </a> <a title="RBI 733, January 2017 page 10" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=10"> GUEST COMMENT: 2017 FORECASTS </a> <a title="RBI 733, January 2017 page 11" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=11"> Retail Banker International </a> <a title="RBI 733, January 2017 page 12" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=12"> PRODUCTS: U </a> <a title="RBI 733, January 2017 page 13" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=13"> Retail Banker International </a> <a title="RBI 733, January 2017 page 14" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=14"> EVENT: DIGITAL BANKING CLUB </a> <a title="RBI 733, January 2017 page 15" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=15"> Retail Banker International </a> <a title="RBI 733, January 2017 page 16" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=16"> SECURITY: SECUREKEY </a> <a title="RBI 733, January 2017 page 17" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=17"> Retail Banker International </a> <a title="RBI 733, January 2017 page 18" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=18"> NEWS: DIGEST </a> <a title="RBI 733, January 2017 page 19" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=19"> Retail Banker International </a> <a title="RBI 733, January 2017 page 20" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=20"> NEWS: DIGEST </a> <a title="RBI 733, January 2017 page 21" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=21"> Retail Banker International </a> <a title="RBI 733, January 2017 page 22" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=22"> GUEST COMMENT: MITEK </a> <a title="RBI 733, January 2017 page 23" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=23"> Multichannel digital solutions for financial servi</a> <a title="RBI 733, January 2017 page 24" href="https://secure.viewer.zmags.com/publication/b9b6ffeb?page=24"> POWERED BY Join thousands of financia</a>