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<br /> parcel<br /> Online at www.ParcelandPostalTechnologyInternational.com<br /> and postal technology<br /> INTERNA T I ON<br /> WHY SMEs<br /> MATTER<br /> Support your local companies to migrate their<br /> business online for a stronger future for all<br /> A L September 2020<br /> LAST MILE<br /> How to combat rising parcel<br /> theft and fraudulent claims to<br /> keep consumer goods safe<br /> CASE STUDY<br /> Hermes' multimillion-dollar<br /> next-generation parcel hub<br /> UPU INTERVIEW<br /> Paul Donohoe on how the<br /> pandemic has accelerated<br /> digital transformation<br /> PARCEL+POST<br /> EXPO 2020<br /> GOES VIRTUAL!<br /> READ MORE ON<br /> PAGE 62<br /> THE ROLE OF<br /> THE CARRIER IS<br /> EVOLVING IN<br /> ONLINE RETURNS<br /> Today, providing returns labels 202<a title="Parcel and Postal Technology International - September 2020 page 1" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=1"> parcel Online at www.ParcelandPostalTechnologyI</a> <a title="Parcel and Postal Technology International - September 2020 page 2" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=2"> THE ROLE OF THE CARRIER IS EVOLVING IN ONLINE RET</a> <a title="Parcel and Postal Technology International - September 2020 page 3" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=3"> CONTENTS 1 COVER STORY 42 Joint ventures H</a> <a title="Parcel and Postal Technology International - September 2020 page 4" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=4"> 2 WELCOME Ipromised myself that in this forew</a> <a title="Parcel and Postal Technology International - September 2020 page 5" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=5"> </a> <a title="Parcel and Postal Technology International - September 2020 page 6" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=6"> 4 NEWS UPDATE ACT SMART Aramex launches a new de</a> <a title="Parcel and Postal Technology International - September 2020 page 7" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=7"> NEWS UPDATE 5 method. While the Gulf re</a> <a title="Parcel and Postal Technology International - September 2020 page 8" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=8"> 6 NEWS UPDATE LEFT: NZ Post plans to invest</a> <a title="Parcel and Postal Technology International - September 2020 page 9" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=9"> The Future of Posts Report GROWTH STRATEGIES FOR</a> <a title="Parcel and Postal Technology International - September 2020 page 10" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=10"> 8 NEWS UPDATE TIME TO STEP UP UK charity network</a> <a title="Parcel and Postal Technology International - September 2020 page 11" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=11"> GET THE ELEPHANT OUT OF THE ROOM Good address d</a> <a title="Parcel and Postal Technology International - September 2020 page 12" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=12"> 10 TOP TIPS: URBAN LOGISTICS DAVID</a> <a title="Parcel and Postal Technology International - September 2020 page 13" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=13"> 2 MARKETPLACES FOR </a> <a title="Parcel and Postal Technology International - September 2020 page 14" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=14"> 12 CONSULTANCY CORNER At your service Five tips o</a> <a title="Parcel and Postal Technology International - September 2020 page 15" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=15"> BE INSPIRED BY INNOVATION! VIRTUAL LIVE S</a> <a title="Parcel and Postal Technology International - September 2020 page 16" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=16"> 14 HOT TOPIC Up to speed How the Covid-19 pandemi</a> <a title="Parcel and Postal Technology International - September 2020 page 17" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=17"> BE INSPIRED BY INNOVATION! VIRTUAL LIVE </a> <a title="Parcel and Postal Technology International - September 2020 page 18" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=18"> BE INSPIRED BY INNOVATION! VIRTUAL LIVE </a> <a title="Parcel and Postal Technology International - September 2020 page 19" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=19"> BE INSPIRED BY INNOVATION! “Although disappoin</a> <a title="Parcel and Postal Technology International - September 2020 page 20" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=20"> 18 INTERVIEW: UNIVERSAL POSTAL UNION DIGITAL LEA</a> <a title="Parcel and Postal Technology International - September 2020 page 21" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=21"> INTERVIEW: UNIVERSAL POSTAL UNION 19 </a> <a title="Parcel and Postal Technology International - September 2020 page 22" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=22"> 20 INTERVIEW: UNIVERSAL POSTAL UNION DIGIT</a> <a title="Parcel and Postal Technology International - September 2020 page 23" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=23"> seeking to exploit it. Ransomware attacks, which </a> <a title="Parcel and Postal Technology International - September 2020 page 24" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=24"> 22 INTERVIEW: UNIVERSAL POSTAL UNION </a> <a title="Parcel and Postal Technology International - September 2020 page 25" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=25"> </a> <a title="Parcel and Postal Technology International - September 2020 page 26" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=26"> 24 CASE STUDY: HERMES' NEW UK HUB CENTER OF TTEN</a> <a title="Parcel and Postal Technology International - September 2020 page 27" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=27"> CASE STUDY: HERMES' NEW UK HUB 25 ASHLEY</a> <a title="Parcel and Postal Technology International - September 2020 page 28" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=28"> 26 CASE STUDY: HERMES' NEW UK HUB H</a> <a title="Parcel and Postal Technology International - September 2020 page 29" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=29"> LEFT: Built just off the UK's M1, the site can be</a> <a title="Parcel and Postal Technology International - September 2020 page 30" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=30"> 28 CASE STUDY: HERMES' NEW UK HUB out with </a> <a title="Parcel and Postal Technology International - September 2020 page 31" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=31"> </a> <a title="Parcel and Postal Technology International - September 2020 page 32" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=32"> 30 CROSS-BORDER DELIVERY Austrian Post is</a> <a title="Parcel and Postal Technology International - September 2020 page 33" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=33"> CROSS-BORDER DELIVERY 31 EXPONENTIA</a> <a title="Parcel and Postal Technology International - September 2020 page 34" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=34"> 32 CROSS-BORDER DELIVERY </a> <a title="Parcel and Postal Technology International - September 2020 page 35" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=35"> that data has to be absolutely accurate. The big </a> <a title="Parcel and Postal Technology International - September 2020 page 36" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=36"> 34 CROSS-BORDER DELIVERY REFORMING THE RETUR</a> <a title="Parcel and Postal Technology International - September 2020 page 37" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=37"> </a> <a title="Parcel and Postal Technology International - September 2020 page 38" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=38"> 36 INTERVIEW: AUSTRIAN POST PETER UMUND</a> <a title="Parcel and Postal Technology International - September 2020 page 39" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=39"> </a> <a title="Parcel and Postal Technology International - September 2020 page 40" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=40"> 38 INTERVIEW: AUSTRIAN POST months of </a> <a title="Parcel and Postal Technology International - September 2020 page 41" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=41"> with a supermarket chain in which we have install</a> <a title="Parcel and Postal Technology International - September 2020 page 42" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=42"> 40 INTERVIEW: AUSTRIAN POST Espec</a> <a title="Parcel and Postal Technology International - September 2020 page 43" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=43"> </a> <a title="Parcel and Postal Technology International - September 2020 page 44" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=44"> 42 COVER STORY: SUPPORTING SMEs www.ParcelandP</a> <a title="Parcel and Postal Technology International - September 2020 page 45" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=45"> COVER STORY: SUPPORTING SMEs 43 JOINT VENTURES </a> <a title="Parcel and Postal Technology International - September 2020 page 46" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=46"> 44 SUPPORTING SMEs Off-the-shelf support i</a> <a title="Parcel and Postal Technology International - September 2020 page 47" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=47"> SUPPORTING SMEs 45 </a> <a title="Parcel and Postal Technology International - September 2020 page 48" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=48"> 46 SUPPORTING SMEs In developing it,</a> <a title="Parcel and Postal Technology International - September 2020 page 49" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=49"> THE HYBRID SORTER THE VERSATILE PACKET & PARCEL S</a> <a title="Parcel and Postal Technology International - September 2020 page 50" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=50"> 48 PARCEL THEFT AND FRAUD PLAY IT SAFE Soluti</a> <a title="Parcel and Postal Technology International - September 2020 page 51" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=51"> PARCEL THEFT AND FRAUD 49 EXPERTS LOO</a> <a title="Parcel and Postal Technology International - September 2020 page 52" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=52"> tóŦóķŃŦķƭľĞķƙŲǎŃŦķŃŦȈƵǓŲĶƖóƙĐĞśơ ĐóŦďĞŲǍĞƙǎľĞśŤŃŦ</a> <a title="Parcel and Postal Technology International - September 2020 page 53" href="https://secure.viewer.zmags.com/publication/b47bed6a?page=53"> According to one study, 36% pandemic ends. 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