If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
You need a JavaScript-enabled browser to view this Publication
Please follow these steps to view the Publication:
Enable JavaScript in your browser
Refresh this page
Best regards
Zmags
parcel
Online at www.ParcelandPostalTechnologyInternational.com
and postal technology
I N T E R N A T I O N A L June 2020
COPING WITH PEAK
Operators discuss the battle
to keep the world moving
during Covid-19
INTERVIEW: JD LOGISTICS
How the Chinese e-commerce
company became a local hero
CONSUMER APPS
Posts are enhancing their
digital offering to provide the
ultimate customer service
THE GREAT
AV TAKEOVER
Robots take to the streets and skies to help deliver soaring volumes during the pandemic
PUDO THAT
DELIVERS
SMILES
25 million Australians can now enjoy
a more convenient online shopping
experience, thanks to Doddle and
Australia Post.
Busy lives are changing the way people sho
parcel Online at www.ParcelandPostalTechnologyI
PUDO THAT DELIVERS SMILES 25 million Australians
COVER STORY 40 The great AV takeover The deploym
2 WELCOME One positive that we can take from
4 NEWS UPDATE CROSSING BORDERS IATA strength
NEWS UPDATE 5 MAIN IMAGE: Airb
6 NEWS UPDATE GET CONNECTED DHL releases it
NEWS UPDATE 7 60% of supply cha
8 NEWS UPDATE LOCK AND KEY Investment in loc
SOME THINK DELIVERY ERRORS ARE INEVITABLE. WE THI
10 CUSTOMER EXPERIENCE JAMES SCUTT, CX DIRECTOR
CUSTOMER EXPERIENCE 11 2 USING REAL DATA
12 CONSULTANCY CORNER Embrace change Covi
BE INSPIRED BY INNOVATION! OCTOBER 13, 14
14 HOT TOPIC Act now Hyper-collaboration: the new
BE INSPIRED BY INNOVATION! OCTOBER 13, 14
OCTOBER 13, 14, 15, 2020 | VIENNA, AUSTRIA Thi
BE INSPIRED BY INNOVATION! GLOBAL SHOWCASE FOR
18 INTERVIEW: JD LOGISTICS CENTER STAGE HELEN NO
INTERVIEW: JD LOGISTICS 19
20 INTERVIEW: JD LOGISTICS methods, includ
INTERVIEW: JD LOGISTICS 21
22 INTERVIEW: JD LOGISTICS 20,000 frontlin
TWO PARALLEL SCALES HIGH THROUGHPUT FOR RAPIDLY G
24 COVID-19 RESPONSE PEAK PERFORMANCE www.
COVID-19 RESPONSE 25
26 COVID-19 RESPONSE ROD BARNES, ACTING EXECU
LEFT: Australia Post launched its Pharmacy Home D
28 COVID-19 RESPONSE FRANÇOIS COPIGNEAUX,
COVID-19 RESPONSE 29 PIERRE DE LIT, HEAD O
30 LAST-MILE DELIVERY LAST MILE PROPHET
LAST-MILE DELIVERY 31
32 LAST-MILE DELIVERY Implications for th
LAST-MILE DELIVERY 33 Many posts ha
CONTACTLESS DELIVERY I PPTI LOOKS AT THE BEST CO
CONTACTLESS DELIVERY CONTACTLESS DELIVERY 35 NC
36 CONTACTLESS DELIVERY WE
CONTACTLESS DELIVERY 37
38 CONTACTLESS DELIVERY THREE INNOVATIVE CON
LEFT: US-based startup Koloni has benefited from
40 AUTOMATED DELIVERY THE GREAT www.Parce
AUTOMATED DELIVERY 41 THE GLOBAL CO FOCU
42 AUTOMATED DELIVERY In the early days of
ABOVE: Wing, a Google startup, used its drone tec
44 AUTOMATED DELIVERY It was because
.com i All the latest news h i Exclusive fea
46 WAREHOUSE ROBOTICS TAKE YOUR PICK INVESTMENT
AUTONOMOUS ROBOTS AND SOFTWARE Company: Prime Vis
48 WAREHOUSE ROBOTICS AUTOMATED PARCEL HAND
“Meanwhile, in Europe we are working with Lo
50 WAREHOUSE ROBOTICS COUNTBOT Companies:
anywhere READ WITHOUT WI-FI! download now! parcel
52 DELIVERY APPS GOING DIG CUSTOMER-FACING APPLI
DELIVERY APPS 53 ITAL
54 DELIVERY APPS
to a neighbor, safe place or postal point, includ
56 DELIVERY APPS of call centers, and feat
Service Quality matters. From Data to Action 6
58 HEALTHCARE AND GROCERY DELIVERY
HEALTHCARE AND GROCERY DELIVERY HEALTHCARE AND GR
60 HEALTHCARE AND GROCERY DELIVERY UPS has adde
HEALTHCARE AND GROCERY DELIVERY 61 custom
62 HEALTHCARE AND GROCERY DELIVERY Wi
STER W & SAVE €255 REGI NO 129(0%(5
LEARN MORE ABOUT OUR ADVERTISERS NOW! FREE SER
PRODUCTS AND SERVICES 65 TRUST IN A NEW NORM
66 PRODUCTS AND SERVICES COLLABORATION IS KE
PRODUCTS AND SERVICES 67 LAST-MILE EVs A spe
68 PRODUCTS AND SERVICES THE VALUE OF DATA N
PRODUCTS AND SERVICES 69 AGVs AND ROBOTICS F
70 INNOVATIONS Efficient bulk unloading QCom
INNOVATIONS 71 Business continuity in outgo
72 LAST POST TIME TO TRANSFORM CHRISTOPHER KERN
GET THE ELEPHANT OUT OF THE ROOM Good address d
With decades of experience in the commercial, pri