<br />
Annual Survey:<br />
The industry<br />
has its say<br />
`Mixed picture' at<br />
Heathrow in wake of<br />
tax free demise<br />
Confectionery<br />
building back<br />
stronger<br />
- ESTABLISHED 1997 -<br />
HELPING THE INDUSTRY GROW<br />
JANUARY 2022<br />
Aena to unleash<br />
big duty free<br />
tender<br />
South Korea ends<br />
$5,000 outbound<br />
allowance<br />
3Sixty DF nets<br />
10-year contract<br />
at Ontario Airport<br />
Erik Juul-Mortensen<br />
Back at TFWA helm as industry ushers in next-phase recovery... p15<br />
ALSO INSIDE<br />
LOTTE | DUFRY | SHILLA | LAGARDÈRE TR | DUBAI DUTY FREE | ARI | HARDING<br />
DFWC | FRAPORT AG | RITTER SPORT | NESTLÉ ITR | LEONIDAS | MARS ITR<br />
CHILDREN'S MARKET | M1ND SET | TRSF | CI | PEOPLE NEWS | NOW & THEN<br />
YEARS<br />
25<br />
1997-2022<br />
<br />
LEADER<br />
Leader<br />
What have we learned so far?<br />
In 2021,<a title="TRBusiness January 2022 page 1" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=1"> Annual Survey: The industry has its say `Mixed </a>
<a title="TRBusiness January 2022 page 2" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=2"> </a>
<a title="TRBusiness January 2022 page 3" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=3"> LEADER Leader What have we learned so far? </a>
<a title="TRBusiness January 2022 page 4" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=4"> News Round-Up.................... 6 Sustainabilit</a>
<a title="TRBusiness January 2022 page 5" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=5"> Global Industry Survey GLOBAL INDUSTRY SURVEY 202</a>
<a title="TRBusiness January 2022 page 6" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=6"> NEWS ROUND UP `DF&TR has changed and so must TF</a>
<a title="TRBusiness January 2022 page 7" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=7"> NEWS ROUND UP LHR: Tax free demise spells `mixe</a>
<a title="TRBusiness January 2022 page 8" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=8"> NEWS ROUND UP Aena to seek bids for Spain conce</a>
<a title="TRBusiness January 2022 page 9" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=9"> NEWS ROUND UP S. Korea ends $5,000 duty free pu</a>
<a title="TRBusiness January 2022 page 10" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=10"> NEWS ROUND UP 3Sixty DF snaps up duty free cont</a>
<a title="TRBusiness January 2022 page 11" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=11"> NEWS ROUND UP CEETRA issues call to strengthen </a>
<a title="TRBusiness January 2022 page 12" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=12"> The world we want tomorrow starts with how we do </a>
<a title="TRBusiness January 2022 page 13" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=13"> Sponsored by </a>
<a title="TRBusiness January 2022 page 14" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=14"> 19-22 APRIL 2022 Travel Retail Sustainability </a>
<a title="TRBusiness January 2022 page 15" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=15"> F or the few in our of t</a>
<a title="TRBusiness January 2022 page 16" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=16"> BIG PACK One pack, s</a>
<a title="TRBusiness January 2022 page 17" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=17"> CONFECTIONERY Confectionery bounces back in Q3 </a>
<a title="TRBusiness January 2022 page 18" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=18"> Taste chocolate in full colours. FAMILY OWNED </a>
<a title="TRBusiness January 2022 page 19" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=19"> CONFECTIONERY Business Development, m1nd-set. </a>
<a title="TRBusiness January 2022 page 20" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=20"> NEW LINDOR BAG 100g Enjoy a moment</a>
<a title="TRBusiness January 2022 page 21" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=21"> CONFECTIONERY Though Marchesini notes: “The decr</a>
<a title="TRBusiness January 2022 page 22" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=22"> </a>
<a title="TRBusiness January 2022 page 23" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=23"> </a>
<a title="TRBusiness January 2022 page 24" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=24"> CONFECTIONERY & FINE FOODS Confectionery category</a>
<a title="TRBusiness January 2022 page 25" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=25"> CONFECTIONERY & FINE FOODS maintaining pre-exist</a>
<a title="TRBusiness January 2022 page 26" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=26"> </a>
<a title="TRBusiness January 2022 page 27" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=27"> CONFECTIONERY & FINE FOODS classic panettone, so</a>
<a title="TRBusiness January 2022 page 28" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=28"> CONFECTIONERY & FINE FOODS “We believe our part</a>
<a title="TRBusiness January 2022 page 29" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=29"> </a>
<a title="TRBusiness January 2022 page 30" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=30"> CONFECTIONERY & FINE FOODS “We're working towar</a>
<a title="TRBusiness January 2022 page 31" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=31"> CONFECTIONERY & FINE FOODS on the other hand, re</a>
<a title="TRBusiness January 2022 page 32" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=32"> </a>
<a title="TRBusiness January 2022 page 33" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=33"> CONFECTIONERY & FINE FOODS oil, hydrogenated veg</a>
<a title="TRBusiness January 2022 page 34" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=34"> CONFECTIONERY: MARS WRIGLEY ITR Tripartite stra</a>
<a title="TRBusiness January 2022 page 35" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=35"> CONFECTIONERY: MARS WRIGLEY ITR Exhibition in Oc</a>
<a title="TRBusiness January 2022 page 36" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=36"> CONFECTIONERY: MARS WRIGLEY ITR </a>
<a title="TRBusiness January 2022 page 37" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=37"> NEW F LAVOURS AND PACKAGING NEW T RAV</a>
<a title="TRBusiness January 2022 page 38" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=38"> CONFECTIONERY: RITTER SPORT Momentum builds on</a>
<a title="TRBusiness January 2022 page 39" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=39"> CONFECTIONERY: RITTER SPORT in 2022, despite Jan</a>
<a title="TRBusiness January 2022 page 40" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=40"> Week commencing 5 September </a>
<a title="TRBusiness January 2022 page 41" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=41"> CONFECTIONERY: NESTLÉ ITR Food for thought: Nes</a>
<a title="TRBusiness January 2022 page 42" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=42"> CONFECTIONERY: NESTLÉ ITR “I am very pleased to</a>
<a title="TRBusiness January 2022 page 43" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=43"> CONFECTIONERY: NESTLÉ ITR accolade from TRBusine</a>
<a title="TRBusiness January 2022 page 44" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=44"> CONFECTIONERY: LEONIDAS Europe and ME `locomoti</a>
<a title="TRBusiness January 2022 page 45" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=45"> CONFECTIONERY: LEONIDAS plummeting in the first a</a>
<a title="TRBusiness January 2022 page 46" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=46"> CONFECTIONERY: LEONIDAS Abov</a>
<a title="TRBusiness January 2022 page 47" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=47"> NON CHOCOLATE/SUGAR Sustainability goals remain</a>
<a title="TRBusiness January 2022 page 48" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=48"> NON CHOCOLATE/SUGAR “Our items have a long shel</a>
<a title="TRBusiness January 2022 page 49" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=49"> NON CHOCOLATE/SUGAR Quick-fire questions: Berend-J</a>
<a title="TRBusiness January 2022 page 50" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=50"> LEGO, the LEGO logo and the Minifigure are tradema</a>
<a title="TRBusiness January 2022 page 51" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=51"> CHILDREN'S MARKET Standalone and multibrand sho</a>
<a title="TRBusiness January 2022 page 52" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=52"> YEARS 25 1997-2022 YEARS 25 1997-2022 YEAR</a>
<a title="TRBusiness January 2022 page 53" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=53"> CHILDREN'S MARKET YEARS 25 1997-2022 and jewel</a>
<a title="TRBusiness January 2022 page 54" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=54"> CHILDREN'S MARKET “Within duty free and travel </a>
<a title="TRBusiness January 2022 page 55" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=55"> GLOBAL INDUSTRY SURVEY 2022</a>
<a title="TRBusiness January 2022 page 56" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=56"> T Above: he year 2021 belie</a>
<a title="TRBusiness January 2022 page 57" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=57"> develop on a steady basis. We hope that Asia coun</a>
<a title="TRBusiness January 2022 page 58" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=58"> </a>
<a title="TRBusiness January 2022 page 59" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=59"> </a>
<a title="TRBusiness January 2022 page 60" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=60"> The trading environment in 2022 will not change d</a>
<a title="TRBusiness January 2022 page 61" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=61"> market expansion and in the metaverse world. Dur</a>
<a title="TRBusiness January 2022 page 62" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=62"> Above: How would you assess In October</a>
<a title="TRBusiness January 2022 page 63" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=63"> could also potentially last longer. It is difficult</a>
<a title="TRBusiness January 2022 page 64" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=64"> </a>
<a title="TRBusiness January 2022 page 65" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=65"> Shilla accelerates m-commerce plans in `untact' e</a>
<a title="TRBusiness January 2022 page 66" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=66"> TIME TO SHINE Healthy, nourished hair begins</a>
<a title="TRBusiness January 2022 page 67" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=67"> `untact' represents a societal shift promoting th</a>
<a title="TRBusiness January 2022 page 68" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=68"> Lagardère Travel Retail Chairman and CEO Dag Rasm</a>
<a title="TRBusiness January 2022 page 69" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=69"> SURVEY 2022: LAGARDÈRE TRAVEL RETAIL most urgent</a>
<a title="TRBusiness January 2022 page 70" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=70"> Above: How would you assess The `Get </a>
<a title="TRBusiness January 2022 page 71" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=71"> spend occurring throughout travel retail. Cov</a>
<a title="TRBusiness January 2022 page 72" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=72"> to profitability in January 2021. This was mainly </a>
<a title="TRBusiness January 2022 page 73" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=73"> During the pandemic it has been noted that health</a>
<a title="TRBusiness January 2022 page 74" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=74"> Above: How would you assess Together </a>
<a title="TRBusiness January 2022 page 75" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=75"> healthy spend per passenger has been a positive d</a>
<a title="TRBusiness January 2022 page 76" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=76"> </a>
<a title="TRBusiness January 2022 page 77" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=77"> DFWC: Planning made impossible by `piecemeal nati</a>
<a title="TRBusiness January 2022 page 78" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=78"> most urgently in your opinion? I think awareness </a>
<a title="TRBusiness January 2022 page 79" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=79"> Fraport AG forecasts steady rise in traffic amid </a>
<a title="TRBusiness January 2022 page 80" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=80"> </a>
<a title="TRBusiness January 2022 page 81" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=81"> last 1.5 years. If business travel returns and fli</a>
<a title="TRBusiness January 2022 page 82" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=82"> Above: How would you assess The retail</a>
<a title="TRBusiness January 2022 page 83" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=83"> governmental/regulatory bodies. There are still a</a>
<a title="TRBusiness January 2022 page 84" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=84"> HIROOMI EGUCHI Vice President, Retail Operations </a>
<a title="TRBusiness January 2022 page 85" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=85"> ALI TOUNSI Secretary General ACI AFRICA As worst </a>
<a title="TRBusiness January 2022 page 86" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=86"> SIMON ROFFE Business Development Director PENDERY</a>
<a title="TRBusiness January 2022 page 87" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=87"> SERGIO GALLORINI Commercial Consumer Director GE.</a>
<a title="TRBusiness January 2022 page 88" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=88"> ANDY MASON Head of Travel Retail TEAM SPIRITS AIR</a>
<a title="TRBusiness January 2022 page 89" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=89"> TERRY SMITH CEO BRAVO FASHION I believe there are</a>
<a title="TRBusiness January 2022 page 90" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=90"> RAYAN D'SOUZA Market Data Analyst APTAR GROUP It </a>
<a title="TRBusiness January 2022 page 91" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=91"> 2021 travellers. Tourists spend less than Whet</a>
<a title="TRBusiness January 2022 page 92" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=92"> plan for that, it just may take a little longer t</a>
<a title="TRBusiness January 2022 page 93" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=93"> 2021 customer services and the at a l</a>
<a title="TRBusiness January 2022 page 94" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=94"> RICHARD TRIMBY Director Global Travel Retail WHYT</a>
<a title="TRBusiness January 2022 page 95" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=95"> 2021 focus and collaborative approach. sources</a>
<a title="TRBusiness January 2022 page 96" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=96"> 2022 SUMMIT OF THE AMERICAS APRIL 10-13, 2022 </a>
<a title="TRBusiness January 2022 page 97" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=97"> increased packaging, which is opposite to this an</a>
<a title="TRBusiness January 2022 page 98" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=98"> ADRIANA ECHANDI CEO MORPHO TRAVEL RETAIL EXPERIEN</a>
<a title="TRBusiness January 2022 page 99" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=99"> SUNYLU ZENG Business Manager Shenzhen Duty Free (</a>
<a title="TRBusiness January 2022 page 100" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=100"> environment for the last 20 years and airports ha</a>
<a title="TRBusiness January 2022 page 101" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=101"> SURVEY 2022: INDUSTRY Q&A 8 In w</a>
<a title="TRBusiness January 2022 page 102" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=102"> STEWART DRYBURGH GENERAL MANAGER NESTLÉ ITR Hybri</a>
<a title="TRBusiness January 2022 page 103" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=103"> COUNTER INTELLIGENCE Some of the best in January </a>
<a title="TRBusiness January 2022 page 104" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=104"> COUNTER INTELLIGENCE Dewar's Doubl</a>
<a title="TRBusiness January 2022 page 105" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=105"> PEOPLE People News Marcus Hudson a</a>
<a title="TRBusiness January 2022 page 106" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=106"> COMMENT Now and Then... </a>
<a title="TRBusiness January 2022 page 107" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=107"> Get in contact with m1nd-set: info@m1nd-set.com</a>
<a title="TRBusiness January 2022 page 108" href="https://secure.viewer.zmags.com/publication/9df8db7c?page=108"> Lagardère `ready for battle' in Paris tender </a>