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<br /> Autumn 2020 An official<br /> publication of<br /> www.ehma.com<br /> www.hmi-online.com<br /> Elevate the<br /> experience<br /> Accor and Mandarin Oriental on integrating<br /> wellness throughout the hotel journey<br /> Distance visions<br /> Gensler and Jestico + Whiles on<br /> the future of hotel design<br /> Behind closed doors<br /> How Elie Younes expanded<br /> RHG's pipeline during lockdown<br /> GM roundtable · Touch-free hospitality · Cleanliness goes corporate · F&B strategies<br /> You want an increase in your asset valuation.<br /> So do we.<br /> With over 60 years of experience and more than 380 hotels in 42 countries on four continents, Meliá Hotels<br /> <a title="HMI Autumn 2020 page 1" href="https://secure.viewer.zmags.com/publication/915c86ae?page=1"> Autumn 2020 </a> <a title="HMI Autumn 2020 page 2" href="https://secure.viewer.zmags.com/publication/915c86ae?page=2"> You want an increase in your asset valuation. </a> <a title="HMI Autumn 2020 page 3" href="https://secure.viewer.zmags.com/publication/915c86ae?page=3"> On the web... Keep up with the latest developmen</a> <a title="HMI Autumn 2020 page 4" href="https://secure.viewer.zmags.com/publication/915c86ae?page=4"> Contents 14 In this issue 6 News & number</a> <a title="HMI Autumn 2020 page 5" href="https://secure.viewer.zmags.com/publication/915c86ae?page=5"> Contents 31 In search of recruitment </a> <a title="HMI Autumn 2020 page 6" href="https://secure.viewer.zmags.com/publication/915c86ae?page=6"> News & numbers “There is so much at stake that w</a> <a title="HMI Autumn 2020 page 7" href="https://secure.viewer.zmags.com/publication/915c86ae?page=7"> News & numbers Stay closer to home Next leis</a> <a title="HMI Autumn 2020 page 8" href="https://secure.viewer.zmags.com/publication/915c86ae?page=8"> News & numbers Room to grow Midway through the</a> <a title="HMI Autumn 2020 page 9" href="https://secure.viewer.zmags.com/publication/915c86ae?page=9"> EHMA Look to the future As hotels around Europe</a> <a title="HMI Autumn 2020 page 10" href="https://secure.viewer.zmags.com/publication/915c86ae?page=10"> Big Interview An object lesson With trav</a> <a title="HMI Autumn 2020 page 11" href="https://secure.viewer.zmags.com/publication/915c86ae?page=11"> Big interview Left: Grand Hotel Savoia Cortin</a> <a title="HMI Autumn 2020 page 12" href="https://secure.viewer.zmags.com/publication/915c86ae?page=12"> Big interview Ab</a> <a title="HMI Autumn 2020 page 13" href="https://secure.viewer.zmags.com/publication/915c86ae?page=13"> Always by your side to off</a> <a title="HMI Autumn 2020 page 14" href="https://secure.viewer.zmags.com/publication/915c86ae?page=14"> Business management & development The road t</a> <a title="HMI Autumn 2020 page 15" href="https://secure.viewer.zmags.com/publication/915c86ae?page=15"> travel picking up as airlines resume service and </a> <a title="HMI Autumn 2020 page 16" href="https://secure.viewer.zmags.com/publication/915c86ae?page=16"> Business management & development European hote</a> <a title="HMI Autumn 2020 page 17" href="https://secure.viewer.zmags.com/publication/915c86ae?page=17"> Company insight New standards for the tourism</a> <a title="HMI Autumn 2020 page 18" href="https://secure.viewer.zmags.com/publication/915c86ae?page=18"> Business management & development Dedicated to h</a> <a title="HMI Autumn 2020 page 19" href="https://secure.viewer.zmags.com/publication/915c86ae?page=19"> As a not-for-profit organisation, HOSPA relie</a> <a title="HMI Autumn 2020 page 20" href="https://secure.viewer.zmags.com/publication/915c86ae?page=20"> Operations The ever-changing story of the genera</a> <a title="HMI Autumn 2020 page 21" href="https://secure.viewer.zmags.com/publication/915c86ae?page=21"> In March 2020, however, as Covid-19 spread and It</a> <a title="HMI Autumn 2020 page 22" href="https://secure.viewer.zmags.com/publication/915c86ae?page=22"> Operations Above: E</a> <a title="HMI Autumn 2020 page 23" href="https://secure.viewer.zmags.com/publication/915c86ae?page=23"> FOODSERVICE/DESIGN/WELL-BEING/TECHNOLOGY/SERVICES</a> <a title="HMI Autumn 2020 page 24" href="https://secure.viewer.zmags.com/publication/915c86ae?page=24"> Technology Touch and go Covid-19 has funda</a> <a title="HMI Autumn 2020 page 25" href="https://secure.viewer.zmags.com/publication/915c86ae?page=25"> “Our teams have been rolling out a range of n</a> <a title="HMI Autumn 2020 page 26" href="https://secure.viewer.zmags.com/publication/915c86ae?page=26"> Technology By using an app to check in and o</a> <a title="HMI Autumn 2020 page 27" href="https://secure.viewer.zmags.com/publication/915c86ae?page=27"> Company insight Adapt to guest demands Orac</a> <a title="HMI Autumn 2020 page 28" href="https://secure.viewer.zmags.com/publication/915c86ae?page=28"> Converge—control—deliver Converge multiple hote</a> <a title="HMI Autumn 2020 page 29" href="https://secure.viewer.zmags.com/publication/915c86ae?page=29"> Company insight Crucial connectivity for the </a> <a title="HMI Autumn 2020 page 30" href="https://secure.viewer.zmags.com/publication/915c86ae?page=30"> </a> <a title="HMI Autumn 2020 page 31" href="https://secure.viewer.zmags.com/publication/915c86ae?page=31"> Technology In search of recruitment In an indust</a> <a title="HMI Autumn 2020 page 32" href="https://secure.viewer.zmags.com/publication/915c86ae?page=32"> Company insight A contactless experience from</a> <a title="HMI Autumn 2020 page 33" href="https://secure.viewer.zmags.com/publication/915c86ae?page=33"> Using contactless technology, guests can now be i</a> <a title="HMI Autumn 2020 page 34" href="https://secure.viewer.zmags.com/publication/915c86ae?page=34"> Technology Straight from the top Each ye</a> <a title="HMI Autumn 2020 page 35" href="https://secure.viewer.zmags.com/publication/915c86ae?page=35"> by archaeology; but I soon realised that as cool </a> <a title="HMI Autumn 2020 page 36" href="https://secure.viewer.zmags.com/publication/915c86ae?page=36"> Technology Michael Blake, executive director, </a> <a title="HMI Autumn 2020 page 37" href="https://secure.viewer.zmags.com/publication/915c86ae?page=37"> Company insight Prepare for the next normal </a> <a title="HMI Autumn 2020 page 38" href="https://secure.viewer.zmags.com/publication/915c86ae?page=38"> Spa & wellness World of well-being W</a> <a title="HMI Autumn 2020 page 39" href="https://secure.viewer.zmags.com/publication/915c86ae?page=39"> Mandarin Oriental Health is wealth Like Dunn, Je</a> <a title="HMI Autumn 2020 page 40" href="https://secure.viewer.zmags.com/publication/915c86ae?page=40"> Spa & wellness </a> <a title="HMI Autumn 2020 page 41" href="https://secure.viewer.zmags.com/publication/915c86ae?page=41"> Company insight A new dose of fragrance Kemi</a> <a title="HMI Autumn 2020 page 42" href="https://secure.viewer.zmags.com/publication/915c86ae?page=42"> Guest amenities The picture of cleanliness </a> <a title="HMI Autumn 2020 page 43" href="https://secure.viewer.zmags.com/publication/915c86ae?page=43"> “At the moment, cleanliness and hygiene are w</a> <a title="HMI Autumn 2020 page 44" href="https://secure.viewer.zmags.com/publication/915c86ae?page=44"> Guest amenities As hotel guests have become </a> <a title="HMI Autumn 2020 page 45" href="https://secure.viewer.zmags.com/publication/915c86ae?page=45"> Company insight Tissue paper offers excellent</a> <a title="HMI Autumn 2020 page 46" href="https://secure.viewer.zmags.com/publication/915c86ae?page=46"> Design The point of no return It is with a h</a> <a title="HMI Autumn 2020 page 47" href="https://secure.viewer.zmags.com/publication/915c86ae?page=47"> Design Since launching Gensler's Hospital</a> <a title="HMI Autumn 2020 page 48" href="https://secure.viewer.zmags.com/publication/915c86ae?page=48"> Design Designe</a> <a title="HMI Autumn 2020 page 49" href="https://secure.viewer.zmags.com/publication/915c86ae?page=49"> Company insight Journey to a post-Covid-19 wo</a> <a title="HMI Autumn 2020 page 50" href="https://secure.viewer.zmags.com/publication/915c86ae?page=50"> Food & beverage A change of scene It's sink or </a> <a title="HMI Autumn 2020 page 51" href="https://secure.viewer.zmags.com/publication/915c86ae?page=51"> Food & beverage and bars that just happen to </a> <a title="HMI Autumn 2020 page 52" href="https://secure.viewer.zmags.com/publication/915c86ae?page=52"> Food & beverage </a> <a title="HMI Autumn 2020 page 53" href="https://secure.viewer.zmags.com/publication/915c86ae?page=53"> Company insight A whole new espresso Schaere</a> <a title="HMI Autumn 2020 page 54" href="https://secure.viewer.zmags.com/publication/915c86ae?page=54"> In sider The world turned upside down Having lau</a> <a title="HMI Autumn 2020 page 55" href="https://secure.viewer.zmags.com/publication/915c86ae?page=55"> ΖQWHUQDWLRQDO+RWHO7HFKQRORJ\)RUXP$VLD 9Ζ578$/(;3(</a> <a title="HMI Autumn 2020 page 56" href="https://secure.viewer.zmags.com/publication/915c86ae?page=56"> 5DGLVVRQ5('/RQGRQ*UHHQZLFK7KH2RSHQLQJ GROW </a>