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<br /> 19 March 2010 Issue 628 www.retailbankerinternational.com<br /> Hot stuff<br /> Thailand’s Thanachart Bank acquires<br /> local rival to become<br /> Kingdom’s fifth-largest<br /> ● Unicredit results beat analysts’ forecasts <br /> ● Interview: Simon Lau, head of personal banking at Bank of East Asia<br /> ● Record year for ServiCaixa ● Virgin Money to charge for all current accounts<br /> ● Cisco: Generation Y to transform retail banking ● Citi’s mass affluent focus <br /> New report for the financial services industry<br /> Social Media in Financial Services<br /> Since the publication of Web 2.0 in Financial Services social media has become an established part of the<br /> marketing and product mix for companies across the globe.<br /> In developed FS markets, social media is poised to leapfrog the call centre and stand second only to the branc<a title="RBI 628, 19 March 2010 page 1" href="https://secure.viewer.zmags.com/publication/7fbab928?page=1"> 19 March 2010 Issue 628 </a> <a title="RBI 628, 19 March 2010 page 2" href="https://secure.viewer.zmags.com/publication/7fbab928?page=2"> New report for the financial services industry Soc</a> <a title="RBI 628, 19 March 2010 page 3" href="https://secure.viewer.zmags.com/publication/7fbab928?page=3"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 4" href="https://secure.viewer.zmags.com/publication/7fbab928?page=4"> News </a> <a title="RBI 628, 19 March 2010 page 5" href="https://secure.viewer.zmags.com/publication/7fbab928?page=5"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 6" href="https://secure.viewer.zmags.com/publication/7fbab928?page=6"> sURVeY: UK RetAIL </a> <a title="RBI 628, 19 March 2010 page 7" href="https://secure.viewer.zmags.com/publication/7fbab928?page=7"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 8" href="https://secure.viewer.zmags.com/publication/7fbab928?page=8"> DeALwAtCH: tHAILAND </a> <a title="RBI 628, 19 March 2010 page 9" href="https://secure.viewer.zmags.com/publication/7fbab928?page=9"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 10" href="https://secure.viewer.zmags.com/publication/7fbab928?page=10"> DeALwAtCH: tABLes </a> <a title="RBI 628, 19 March 2010 page 11" href="https://secure.viewer.zmags.com/publication/7fbab928?page=11"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 12" href="https://secure.viewer.zmags.com/publication/7fbab928?page=12"> tReNDs: Us sAVINGs </a> <a title="RBI 628, 19 March 2010 page 13" href="https://secure.viewer.zmags.com/publication/7fbab928?page=13"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 14" href="https://secure.viewer.zmags.com/publication/7fbab928?page=14"> INteRVIew: seRVICAIXA </a> <a title="RBI 628, 19 March 2010 page 15" href="https://secure.viewer.zmags.com/publication/7fbab928?page=15"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 16" href="https://secure.viewer.zmags.com/publication/7fbab928?page=16"> News DIGest </a> <a title="RBI 628, 19 March 2010 page 17" href="https://secure.viewer.zmags.com/publication/7fbab928?page=17"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 18" href="https://secure.viewer.zmags.com/publication/7fbab928?page=18"> INteRVIew: BANK oF eAst AsIA </a> <a title="RBI 628, 19 March 2010 page 19" href="https://secure.viewer.zmags.com/publication/7fbab928?page=19"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 20" href="https://secure.viewer.zmags.com/publication/7fbab928?page=20"> sURVeY: FAIRBANKING </a> <a title="RBI 628, 19 March 2010 page 21" href="https://secure.viewer.zmags.com/publication/7fbab928?page=21"> Retail Banker International </a> <a title="RBI 628, 19 March 2010 page 22" href="https://secure.viewer.zmags.com/publication/7fbab928?page=22"> News </a> <a title="RBI 628, 19 March 2010 page 23" href="https://secure.viewer.zmags.com/publication/7fbab928?page=23"> New report for the financial services industry Bes</a> <a title="RBI 628, 19 March 2010 page 24" href="https://secure.viewer.zmags.com/publication/7fbab928?page=24"> New report for the financial services industry Con</a>