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<br /> November 2010 Issue 643 www.retailbankerinternational.com<br /> The Collections<br /> Challenge<br /> ● Commerzbank targets switchers ● China outlook remains positive<br /> ● Interview: Wayne Bossert, executive VP, sales, Royal Bank of Canada<br /> ● Interview: Mary Blegen, executive VP for employee engagement, US Bancorp<br /> ● Moskommertsbank sets out modern stall<br /> All the news that matters...<br /> in one click<br /> A concise round-up of:<br /> sª 4HEªLATESTªNEWS<br /> sª #OUNTRYªSURVEYS<br /> sª 3TAFFªMOVESª<br /> sª 2EGULATORYªANDªLEGISLATIVEªCHANGES<br /> 3TRAIGHTªTOªYOURªINBOX<br /> 3IGNªUPªFORªOURªFREEªNEWSWIREªTODAYªATª<br /> WWWVRL lNANCIAL NEWSCOMSIGNUP<br /> WWWVRL lNANCIAL NEWSCOM<br /> Retail Banker International news<br /> conten<a title="RBI 643, November 2010 page 1" href="https://secure.viewer.zmags.com/publication/789e5822?page=1"> November 2010 Issue 643 </a> <a title="RBI 643, November 2010 page 2" href="https://secure.viewer.zmags.com/publication/789e5822?page=2"> All the news that matters... in one click A conc</a> <a title="RBI 643, November 2010 page 3" href="https://secure.viewer.zmags.com/publication/789e5822?page=3"> Retail Banker International </a> <a title="RBI 643, November 2010 page 4" href="https://secure.viewer.zmags.com/publication/789e5822?page=4"> MARKetInG: BBVA </a> <a title="RBI 643, November 2010 page 5" href="https://secure.viewer.zmags.com/publication/789e5822?page=5"> Retail Banker International </a> <a title="RBI 643, November 2010 page 6" href="https://secure.viewer.zmags.com/publication/789e5822?page=6"> MARKetInG: coMMeRZBAnK </a> <a title="RBI 643, November 2010 page 7" href="https://secure.viewer.zmags.com/publication/789e5822?page=7"> Retail Banker International </a> <a title="RBI 643, November 2010 page 8" href="https://secure.viewer.zmags.com/publication/789e5822?page=8"> sURVeY: cHInA </a> <a title="RBI 643, November 2010 page 9" href="https://secure.viewer.zmags.com/publication/789e5822?page=9"> Retail Banker International </a> <a title="RBI 643, November 2010 page 10" href="https://secure.viewer.zmags.com/publication/789e5822?page=10"> news DIGest </a> <a title="RBI 643, November 2010 page 11" href="https://secure.viewer.zmags.com/publication/789e5822?page=11"> Retail Banker International </a> <a title="RBI 643, November 2010 page 12" href="https://secure.viewer.zmags.com/publication/789e5822?page=12"> VRL RoUnD tABLe: coLLectIons Best PRActIce </a> <a title="RBI 643, November 2010 page 13" href="https://secure.viewer.zmags.com/publication/789e5822?page=13"> Retail Banker International </a> <a title="RBI 643, November 2010 page 14" href="https://secure.viewer.zmags.com/publication/789e5822?page=14"> VRL RoUnD tABLe: coLLectIons Best PRActIce </a> <a title="RBI 643, November 2010 page 15" href="https://secure.viewer.zmags.com/publication/789e5822?page=15"> Retail Banker International </a> <a title="RBI 643, November 2010 page 16" href="https://secure.viewer.zmags.com/publication/789e5822?page=16"> VRL RoUnD tABLe: coLLectIons Best PRActIce </a> <a title="RBI 643, November 2010 page 17" href="https://secure.viewer.zmags.com/publication/789e5822?page=17"> Retail Banker International </a> <a title="RBI 643, November 2010 page 18" href="https://secure.viewer.zmags.com/publication/789e5822?page=18"> sURVeY: onLIne BAnKInG </a> <a title="RBI 643, November 2010 page 19" href="https://secure.viewer.zmags.com/publication/789e5822?page=19"> Retail Banker International </a> <a title="RBI 643, November 2010 page 20" href="https://secure.viewer.zmags.com/publication/789e5822?page=20"> news DIGest </a> <a title="RBI 643, November 2010 page 21" href="https://secure.viewer.zmags.com/publication/789e5822?page=21"> Retail Banker International </a> <a title="RBI 643, November 2010 page 22" href="https://secure.viewer.zmags.com/publication/789e5822?page=22"> VIewPoInt: FIs </a> <a title="RBI 643, November 2010 page 23" href="https://secure.viewer.zmags.com/publication/789e5822?page=23"> Retail Banker International </a> <a title="RBI 643, November 2010 page 24" href="https://secure.viewer.zmags.com/publication/789e5822?page=24"> MARKetInG: MosKoMMeRtsBAnK </a> <a title="RBI 643, November 2010 page 25" href="https://secure.viewer.zmags.com/publication/789e5822?page=25"> Retail Banker International </a> <a title="RBI 643, November 2010 page 26" href="https://secure.viewer.zmags.com/publication/789e5822?page=26"> news </a> <a title="RBI 643, November 2010 page 27" href="https://secure.viewer.zmags.com/publication/789e5822?page=27"> New report for the financial services industry Bes</a> <a title="RBI 643, November 2010 page 28" href="https://secure.viewer.zmags.com/publication/789e5822?page=28"> Our customers are a testimony to how our award wi</a>