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<br /> February 2011 Issue 646 www.retailbankerinternational.com<br /> Dancing up a storm<br /> After outstanding 2010 results, Argentinian<br /> bankers bullish about future profits<br /> ● Interview: Raiffeisein CEO Herbert Stepic<br /> ● first direct launches payment-enabled iPhone app<br /> ● Survey: European Credit ● Balance sheet trends at US banks<br /> ● Social media: Aite Group’s Ron Shevlin on how banks can tap business potential<br /> New report for the financial services industry<br /> Social Media in Financial Services<br /> Since the publication of Web 2.0 in Financial Services social media has become an established part of the<br /> marketing and product mix for companies across the globe.<br /> In developed FS markets, social media is poised to leapfrog the call centre and stand second only to the bra<a title="RBI 646, February 2011 page 1" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=1"> February 2011 Issue 646 </a> <a title="RBI 646, February 2011 page 2" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=2"> New report for the financial services industry Soc</a> <a title="RBI 646, February 2011 page 3" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=3"> Retail Banker International </a> <a title="RBI 646, February 2011 page 4" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=4"> resULts: inG </a> <a title="RBI 646, February 2011 page 5" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=5"> Retail Banker International </a> <a title="RBI 646, February 2011 page 6" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=6"> interview: raiffeisen </a> <a title="RBI 646, February 2011 page 7" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=7"> Retail Banker International </a> <a title="RBI 646, February 2011 page 8" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=8"> coUntrY snapshot: arGentina </a> <a title="RBI 646, February 2011 page 9" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=9"> Retail Banker International </a> <a title="RBI 646, February 2011 page 10" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=10"> news DiGest </a> <a title="RBI 646, February 2011 page 11" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=11"> Retail Banker International </a> <a title="RBI 646, February 2011 page 12" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=12"> MarKetinG: banK of the west </a> <a title="RBI 646, February 2011 page 13" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=13"> Retail Banker International </a> <a title="RBI 646, February 2011 page 14" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=14"> DistribUtion: first Direct </a> <a title="RBI 646, February 2011 page 15" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=15"> Retail Banker International </a> <a title="RBI 646, February 2011 page 16" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=16"> news DiGest </a> <a title="RBI 646, February 2011 page 17" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=17"> Retail Banker International </a> <a title="RBI 646, February 2011 page 18" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=18"> sUrveY: eUropean creDit </a> <a title="RBI 646, February 2011 page 19" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=19"> Retail Banker International </a> <a title="RBI 646, February 2011 page 20" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=20"> MarKetinG: sociaL MeDia </a> <a title="RBI 646, February 2011 page 21" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=21"> Retail Banker International </a> <a title="RBI 646, February 2011 page 22" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=22"> news </a> <a title="RBI 646, February 2011 page 23" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=23"> New report for the Cards and Payments sector Mobi</a> <a title="RBI 646, February 2011 page 24" href="https://secure.viewer.zmags.com/publication/5eb9c0ac?page=24"> In association with PREPAID</a>