<br />
May 2010 Issue 632-633 www.retailbankerinternational.com<br />
See, feel, taste, hear, smell<br />
Helm presents the world’s<br />
first multi-sensory bank<br />
● Interview: Vernon Hill, co-founder of Metro Bank<br />
● ICICI buys Bank of Rajasthan in $660m deal<br />
● StanChart offers customers ‘superhighway’ to data<br />
● Absa, Western Union launch global first<br />
New report for the financial services industry<br />
Social Media in Financial Services<br />
Since the publication of Web 2.0 in Financial Services social media has become an established part of the<br />
marketing and product mix for companies across the globe.<br />
In developed FS markets, social media is poised to leapfrog the call centre and stand second only to the branch as the most important<br />
customer channel. In many emerging markets it is set to lead the branch. This report uses non-public domain data and exclusi<a title="RBI 632-633, May 2010 page 1" href="https://secure.viewer.zmags.com/publication/5db82122?page=1"> May 2010 Issue 632-633 </a>
<a title="RBI 632-633, May 2010 page 2" href="https://secure.viewer.zmags.com/publication/5db82122?page=2"> New report for the financial services industry Soc</a>
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<a title="RBI 632-633, May 2010 page 4" href="https://secure.viewer.zmags.com/publication/5db82122?page=4"> news </a>
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<a title="RBI 632-633, May 2010 page 6" href="https://secure.viewer.zmags.com/publication/5db82122?page=6"> stRateGY: stanDaRD cHaRteReD </a>
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<a title="RBI 632-633, May 2010 page 8" href="https://secure.viewer.zmags.com/publication/5db82122?page=8"> DealwatcH: InDIa </a>
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<a title="RBI 632-633, May 2010 page 10" href="https://secure.viewer.zmags.com/publication/5db82122?page=10"> DIstRIBUtIon: aBsa </a>
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<a title="RBI 632-633, May 2010 page 12" href="https://secure.viewer.zmags.com/publication/5db82122?page=12"> MaRketInG: HelM Bank </a>
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<a title="RBI 632-633, May 2010 page 14" href="https://secure.viewer.zmags.com/publication/5db82122?page=14"> stRateGY: ManGo </a>
<a title="RBI 632-633, May 2010 page 15" href="https://secure.viewer.zmags.com/publication/5db82122?page=15"> Retail Banker International </a>
<a title="RBI 632-633, May 2010 page 16" href="https://secure.viewer.zmags.com/publication/5db82122?page=16"> news DIGest </a>
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<a title="RBI 632-633, May 2010 page 18" href="https://secure.viewer.zmags.com/publication/5db82122?page=18"> VRl RepoRt: socIal MeDIa </a>
<a title="RBI 632-633, May 2010 page 19" href="https://secure.viewer.zmags.com/publication/5db82122?page=19"> Retail Banker International </a>
<a title="RBI 632-633, May 2010 page 20" href="https://secure.viewer.zmags.com/publication/5db82122?page=20"> MaRketInG: MIllwaRD BRown </a>
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<a title="RBI 632-633, May 2010 page 22" href="https://secure.viewer.zmags.com/publication/5db82122?page=22"> news </a>
<a title="RBI 632-633, May 2010 page 23" href="https://secure.viewer.zmags.com/publication/5db82122?page=23"> Report for the financial services sector The Busin</a>
<a title="RBI 632-633, May 2010 page 24" href="https://secure.viewer.zmags.com/publication/5db82122?page=24"> Our customers are a testimony to how our award wi</a>