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<br /> June 2013 Issue 690 www.retailbankerinternational.com<br /> CIBC ROllS Out<br /> CuStOmeR-CentRIC<br /> BRAnCH<br /> ● Interview: Airdrie Savings Bank<br /> ● Analysis: prepaid cards<br /> ● marketing: mBank<br /> ● Supplement: RBI Awards<br /> <br /> Retail Banker International COMMENT: EDITOR'S LETTER<br /> CONTENTS<br /> 4 INTERVIEW: AIRDRIE SAVINGS<br /> BANK<br /> Payday loan companies have been<br /> growing their market share at an<br /> alarming rate since the financial<br /> crash five years ago. In response,<br /> Airdrie Savings Bank has launched<br /> its own short-term loan. Katy<br /> Maydon talks to CEO Rod Ashley<br /> about the new product<br /> 5 <a title="RBI 690, June 2013 page 1" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=1"> June 2013 Issue 690 </a> <a title="RBI 690, June 2013 page 2" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=2"> </a> <a title="RBI 690, June 2013 page 3" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=3"> Retail Banker International </a> <a title="RBI 690, June 2013 page 4" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=4"> OPINION: PERSONAL BANKING </a> <a title="RBI 690, June 2013 page 5" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=5"> Retail Banker International </a> <a title="RBI 690, June 2013 page 6" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=6"> INTERVIEW: ASB </a> <a title="RBI 690, June 2013 page 7" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=7"> Retail Banker International </a> <a title="RBI 690, June 2013 page 8" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=8"> And the winners are... l RBC talks strategy l </a> <a title="RBI 690, June 2013 page 9" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=9"> 100-13-17242-AD_v01mk_OL.indd 1 </a> <a title="RBI 690, June 2013 page 10" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=10"> SUPPLEMENT: RBI AWARDS 2013 </a> <a title="RBI 690, June 2013 page 11" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=11"> Retail Banker International </a> <a title="RBI 690, June 2013 page 12" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=12"> SUPPLEMENT: RBI AWARDS 2013 </a> <a title="RBI 690, June 2013 page 13" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=13"> Retail Banker International </a> <a title="RBI 690, June 2013 page 14" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=14"> SUPPLEMENT: RBI AWARDS 2013 </a> <a title="RBI 690, June 2013 page 15" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=15"> Retail Banker International </a> <a title="RBI 690, June 2013 page 16" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=16"> SUPPLEMENT: RBI AWARDS 2013 </a> <a title="RBI 690, June 2013 page 17" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=17"> Retail Banker International </a> <a title="RBI 690, June 2013 page 18" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=18"> SUPPLEMENT: RBI AWARDS 2013 </a> <a title="RBI 690, June 2013 page 19" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=19"> Retail Banker International </a> <a title="RBI 690, June 2013 page 20" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=20"> NEWS: DIGEST </a> <a title="RBI 690, June 2013 page 21" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=21"> Retail Banker International </a> <a title="RBI 690, June 2013 page 22" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=22"> ANALYSIS: PREPAID </a> <a title="RBI 690, June 2013 page 23" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=23"> Retail Banker International </a> <a title="RBI 690, June 2013 page 24" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=24"> NEWS: DIGEST </a> <a title="RBI 690, June 2013 page 25" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=25"> Retail Banker International </a> <a title="RBI 690, June 2013 page 26" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=26"> OPINION: FIRST DATA </a> <a title="RBI 690, June 2013 page 27" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=27"> %HVWSUDFWLFHWRGHYHORSDQGLPSOHPHQWDVXFHVIXOUHWHQWL</a> <a title="RBI 690, June 2013 page 28" href="https://secure.viewer.zmags.com/publication/5cbd41a2?page=28"> </a>