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<br /> Special: SITA Passenger Self-Service Survey<br /> The Magazineof Global Airline Management www.atwonline.com September 2007<br /> A Penton Publication<br /> INSIDE<br /> RNP<br /> Air New Zealand<br /> Pilot Age<br /> Air Transport World<br /> The<br /> World<br /> Airport<br /> Report<br /> <br /> TRENDS<br /> WORLD AIRLINE TRAFFIC<br /> 80000<br /> 72000<br /> 64000<br /> 56000<br /> 48000<br /> RPKs (millions)<br /> 40000<br /> 32000<br /> 24000<br /> 16000<br /> 8000<br /> 0<br /> US Domestic 12007/6 2006/<br /> 5<br /> Eur<br /> t /<br /> ope Interna ional Sched<br /> uled 2 2007/6 2006 5<br /> Asi<br /> a/Pacific Int<br /> ernational S heduled 3 2007/6 2006/<br /> 5<br /> US Internationa<br /> l 12<a title="September 2007 page 1" href="https://secure.viewer.zmags.com/publication/568e90a8?page=1"> Special: SITA Passenger Self-Service Survey The M</a> <a title="September 2007 page 2" href="https://secure.viewer.zmags.com/publication/568e90a8?page=2"> </a> <a title="September 2007 page 3" href="https://secure.viewer.zmags.com/publication/568e90a8?page=3"> TRENDS WORLD AIRLINE TRAFFIC 80000 72000</a> <a title="September 2007 page 4" href="https://secure.viewer.zmags.com/publication/568e90a8?page=4"> PUBLISHER William A. Freeman, III bfreeman@pento</a> <a title="September 2007 page 5" href="https://secure.viewer.zmags.com/publication/568e90a8?page=5"> Contents SEPTEMBER 2007 VOLUME 44 </a> <a title="September 2007 page 6" href="https://secure.viewer.zmags.com/publication/568e90a8?page=6"> Talent shows. One of the key issues facing airli</a> <a title="September 2007 page 7" href="https://secure.viewer.zmags.com/publication/568e90a8?page=7"> EDITORIAL Brazil’s Sad Aviation Meltdown PERRY FL</a> <a title="September 2007 page 8" href="https://secure.viewer.zmags.com/publication/568e90a8?page=8"> </a> <a title="September 2007 page 9" href="https://secure.viewer.zmags.com/publication/568e90a8?page=9"> GENUINE CFM </a> <a title="September 2007 page 10" href="https://secure.viewer.zmags.com/publication/568e90a8?page=10"> RAPID Revenue accounting that gives direction to </a> <a title="September 2007 page 11" href="https://secure.viewer.zmags.com/publication/568e90a8?page=11"> NewsBriefs FINANCIAL RESULTS, NEW DEALS, AND REP</a> <a title="September 2007 page 12" href="https://secure.viewer.zmags.com/publication/568e90a8?page=12"> NewsBriefs » THE FIRST AMERICAN VIRGINcompared t</a> <a title="September 2007 page 13" href="https://secure.viewer.zmags.com/publication/568e90a8?page=13"> Commercial Military Powering Innovati</a> <a title="September 2007 page 14" href="https://secure.viewer.zmags.com/publication/568e90a8?page=14"> NewsBriefs craft cabins. Torch lighters will rem</a> <a title="September 2007 page 15" href="https://secure.viewer.zmags.com/publication/568e90a8?page=15"> ©2007 United Air Lines, Inc. All Rights Reserved.</a> <a title="September 2007 page 16" href="https://secure.viewer.zmags.com/publication/568e90a8?page=16"> NewsBriefs to CEO Jukka Hienonen, as it reported</a> <a title="September 2007 page 17" href="https://secure.viewer.zmags.com/publication/568e90a8?page=17"> HMEC 46 HMEC 25 i HME 46 H</a> <a title="September 2007 page 18" href="https://secure.viewer.zmags.com/publication/568e90a8?page=18"> NewsBriefs would have risen 20.6% year- over-yea</a> <a title="September 2007 page 19" href="https://secure.viewer.zmags.com/publication/568e90a8?page=19"> ONE new engine fits an entire family of regional </a> <a title="September 2007 page 20" href="https://secure.viewer.zmags.com/publication/568e90a8?page=20"> NewsBriefs Haneda as well as retail busi- nesses</a> <a title="September 2007 page 21" href="https://secure.viewer.zmags.com/publication/568e90a8?page=21"> </a> <a title="September 2007 page 22" href="https://secure.viewer.zmags.com/publication/568e90a8?page=22"> RegionalNews Air France KLM Group orders E-170s/</a> <a title="September 2007 page 23" href="https://secure.viewer.zmags.com/publication/568e90a8?page=23"> When you retrofit a Boeing 737NG with Blended Wi</a> <a title="September 2007 page 24" href="https://secure.viewer.zmags.com/publication/568e90a8?page=24"> COMING EVENTS Tracer™ AVi is the fi</a> <a title="September 2007 page 25" href="https://secure.viewer.zmags.com/publication/568e90a8?page=25"> PEOPLE AAR tapped Terry Stinson as group VP- S</a> <a title="September 2007 page 26" href="https://secure.viewer.zmags.com/publication/568e90a8?page=26"> Arthur D. Little/ATW World Airport </a> <a title="September 2007 page 27" href="https://secure.viewer.zmags.com/publication/568e90a8?page=27"> W ORL</a> <a title="September 2007 page 28" href="https://secure.viewer.zmags.com/publication/568e90a8?page=28"> </a> <a title="September 2007 page 29" href="https://secure.viewer.zmags.com/publication/568e90a8?page=29"> </a> <a title="September 2007 page 30" href="https://secure.viewer.zmags.com/publication/568e90a8?page=30"> Arthur D. Little/ATW World Airport </a> <a title="September 2007 page 31" href="https://secure.viewer.zmags.com/publication/568e90a8?page=31"> Beijing Hat Trick Effective implementation of it</a> <a title="September 2007 page 32" href="https://secure.viewer.zmags.com/publication/568e90a8?page=32"> Suvarnabhumi International Airport it was fueled</a> <a title="September 2007 page 33" href="https://secure.viewer.zmags.com/publication/568e90a8?page=33"> www.koreanair.com From departure to arrival, the</a> <a title="September 2007 page 34" href="https://secure.viewer.zmags.com/publication/568e90a8?page=34"> Arthur D. Little/ATW World Airport </a> <a title="September 2007 page 35" href="https://secure.viewer.zmags.com/publication/568e90a8?page=35"> In Denver, Falling Costs Equal Rising Traffic pr</a> <a title="September 2007 page 36" href="https://secure.viewer.zmags.com/publication/568e90a8?page=36"> and Continental Hubs. Some 50% of the world’s pas</a> <a title="September 2007 page 37" href="https://secure.viewer.zmags.com/publication/568e90a8?page=37"> www.berlin-airport.de Berlin. Be part of it! m </a> <a title="September 2007 page 38" href="https://secure.viewer.zmags.com/publication/568e90a8?page=38"> negative effect on IAD’s performance (Table 8). D</a> <a title="September 2007 page 39" href="https://secure.viewer.zmags.com/publication/568e90a8?page=39"> Malpensa Sees Growth Opportunities Beyond Alitali</a> <a title="September 2007 page 40" href="https://secure.viewer.zmags.com/publication/568e90a8?page=40"> Madrid Barajas Airport Table 11 Low-cost carrier</a> <a title="September 2007 page 41" href="https://secure.viewer.zmags.com/publication/568e90a8?page=41"> Where efficiency meets possibility </a> <a title="September 2007 page 42" href="https://secure.viewer.zmags.com/publication/568e90a8?page=42"> Arthur D. Little/ATW World Airport </a> <a title="September 2007 page 43" href="https://secure.viewer.zmags.com/publication/568e90a8?page=43"> Istanbul’s Second Airport Aims High profile Whe</a> <a title="September 2007 page 44" href="https://secure.viewer.zmags.com/publication/568e90a8?page=44"> Table 15 Europe’s top performing Intercontinental</a> <a title="September 2007 page 45" href="https://secure.viewer.zmags.com/publication/568e90a8?page=45"> A natural fit Rolls-Ro</a> <a title="September 2007 page 46" href="https://secure.viewer.zmags.com/publication/568e90a8?page=46"> largest major hub in Europe this year. Three </a> <a title="September 2007 page 47" href="https://secure.viewer.zmags.com/publication/568e90a8?page=47"> Sabre Airline Solutions, the Sabre Airline Soluti</a> <a title="September 2007 page 48" href="https://secure.viewer.zmags.com/publication/568e90a8?page=48"> Arthur D. Little/ATW World Airport </a> <a title="September 2007 page 49" href="https://secure.viewer.zmags.com/publication/568e90a8?page=49"> IT, Biotech Drive Hyderabad to the Top profile </a> <a title="September 2007 page 50" href="https://secure.viewer.zmags.com/publication/568e90a8?page=50"> </a> <a title="September 2007 page 51" href="https://secure.viewer.zmags.com/publication/568e90a8?page=51"> THE NEW 747-8 INTERCONTINENTAL. The new 747-8 is</a> <a title="September 2007 page 52" href="https://secure.viewer.zmags.com/publication/568e90a8?page=52"> Arthur D. Little/ATW World Airport </a> <a title="September 2007 page 53" href="https://secure.viewer.zmags.com/publication/568e90a8?page=53"> Booming Tourism, Regional Focus Boost Muscat pro</a> <a title="September 2007 page 54" href="https://secure.viewer.zmags.com/publication/568e90a8?page=54"> Table 22 Main Airports in India xx Passeng</a> <a title="September 2007 page 55" href="https://secure.viewer.zmags.com/publication/568e90a8?page=55"> and the winner is: </a> <a title="September 2007 page 56" href="https://secure.viewer.zmags.com/publication/568e90a8?page=56"> AIRPORT DEFINITIONS Arthur D. Little defined seve</a> <a title="September 2007 page 57" href="https://secure.viewer.zmags.com/publication/568e90a8?page=57"> Toluca Blossoms With LCCs profile Airbus Conges</a> <a title="September 2007 page 58" href="https://secure.viewer.zmags.com/publication/568e90a8?page=58"> without grew 9.2% (Table 25). Continental Hubs in</a> <a title="September 2007 page 59" href="https://secure.viewer.zmags.com/publication/568e90a8?page=59"> Arthur D. Little/ATW World Airport </a> <a title="September 2007 page 60" href="https://secure.viewer.zmags.com/publication/568e90a8?page=60"> The route to the world leads via Vienna – gateway</a> <a title="September 2007 page 61" href="https://secure.viewer.zmags.com/publication/568e90a8?page=61"> Open For New Horizons. </a> <a title="September 2007 page 62" href="https://secure.viewer.zmags.com/publication/568e90a8?page=62"> CMATNEAGOERMYENT Fyfe Rewrites the Tune at ANZ</a> <a title="September 2007 page 63" href="https://secure.viewer.zmags.com/publication/568e90a8?page=63"> program has been extended to other senior executi</a> <a title="September 2007 page 64" href="https://secure.viewer.zmags.com/publication/568e90a8?page=64"> personalities and exhibit their legendary can-do </a> <a title="September 2007 page 65" href="https://secure.viewer.zmags.com/publication/568e90a8?page=65"> Excellence tailored to your power needs S </a> <a title="September 2007 page 66" href="https://secure.viewer.zmags.com/publication/568e90a8?page=66"> The Port Authority of New York and N</a> <a title="September 2007 page 67" href="https://secure.viewer.zmags.com/publication/568e90a8?page=67"> 70 Years of Leadership A long way from its bure</a> <a title="September 2007 page 68" href="https://secure.viewer.zmags.com/publication/568e90a8?page=68"> 70th Anniversary Special Air Canada: Celebrating</a> <a title="September 2007 page 69" href="https://secure.viewer.zmags.com/publication/568e90a8?page=69"> Above: TCA’s inaugural flight, Sept. 1, 1937, car</a> <a title="September 2007 page 70" href="https://secure.viewer.zmags.com/publication/568e90a8?page=70"> 70th Anniversary Special SYMINGTON & HOW</a> <a title="September 2007 page 71" href="https://secure.viewer.zmags.com/publication/568e90a8?page=71"> AIR CANADA GROUND HANDLING SERVICES SAFE SECURE </a> <a title="September 2007 page 72" href="https://secure.viewer.zmags.com/publication/568e90a8?page=72"> 70th Anniversary Special AIR CANADA’S HISTORY OF </a> <a title="September 2007 page 73" href="https://secure.viewer.zmags.com/publication/568e90a8?page=73"> From one Canadian pioneer to another... </a> <a title="September 2007 page 74" href="https://secure.viewer.zmags.com/publication/568e90a8?page=74"> 70th Anniversary Special TCA operated 30 DC-3s b</a> <a title="September 2007 page 75" href="https://secure.viewer.zmags.com/publication/568e90a8?page=75"> 70th Anniversary Special million in 1959 from 8</a> <a title="September 2007 page 76" href="https://secure.viewer.zmags.com/publication/568e90a8?page=76"> 70th Anniversary Special The face of today and t</a> <a title="September 2007 page 77" href="https://secure.viewer.zmags.com/publication/568e90a8?page=77"> THE AIRLINE INDUSTRY’S PREMIER AWARDS EVENT A</a> <a title="September 2007 page 78" href="https://secure.viewer.zmags.com/publication/568e90a8?page=78"> CAUTSETGOOMREYR SERVICE - IT SITA SURVEY: Cho</a> <a title="September 2007 page 79" href="https://secure.viewer.zmags.com/publication/568e90a8?page=79"> sengers the ability to book flight tickets online</a> <a title="September 2007 page 80" href="https://secure.viewer.zmags.com/publication/568e90a8?page=80"> FACT FILE Self check-in channels used per airport</a> <a title="September 2007 page 81" href="https://secure.viewer.zmags.com/publication/568e90a8?page=81"> serve check-in overall when people know it’s avai</a> <a title="September 2007 page 82" href="https://secure.viewer.zmags.com/publication/568e90a8?page=82"> Air Canada Air China Cargo Air France Cargo Airbo</a> <a title="September 2007 page 83" href="https://secure.viewer.zmags.com/publication/568e90a8?page=83"> Being the office genius has its perks. And it all</a> <a title="September 2007 page 84" href="https://secure.viewer.zmags.com/publication/568e90a8?page=84"> CAATMTEGORY SOUTHWEST BETS BIG ON RNP BY JER</a> <a title="September 2007 page 85" href="https://secure.viewer.zmags.com/publication/568e90a8?page=85"> FAA Administrator Marion Blakey has made RNAV and</a> <a title="September 2007 page 86" href="https://secure.viewer.zmags.com/publication/568e90a8?page=86"> The decision to go all RNP is driving cockpit sta</a> <a title="September 2007 page 87" href="https://secure.viewer.zmags.com/publication/568e90a8?page=87"> REGULATION Gray Matters BY SANDRA </a> <a title="September 2007 page 88" href="https://secure.viewer.zmags.com/publication/568e90a8?page=88"> for making 60 the cutoff for a com- mercial pilot</a> <a title="September 2007 page 89" href="https://secure.viewer.zmags.com/publication/568e90a8?page=89"> ‘I WANT OUR OLDER CAPTAINS to be around longer </a> <a title="September 2007 page 90" href="https://secure.viewer.zmags.com/publication/568e90a8?page=90"> FINANCE Goodbye Bankruptcy, Finally BY AARON KAR</a> <a title="September 2007 page 91" href="https://secure.viewer.zmags.com/publication/568e90a8?page=91"> reorganization items, DL posted net income of $27</a> <a title="September 2007 page 92" href="https://secure.viewer.zmags.com/publication/568e90a8?page=92"> FACTS & FIGURES Aircraft Data CRJ-100ER CRJ-200E</a> <a title="September 2007 page 93" href="https://secure.viewer.zmags.com/publication/568e90a8?page=93"> Non-US Airline Traffic—2007 </a> <a title="September 2007 page 94" href="https://secure.viewer.zmags.com/publication/568e90a8?page=94"> US Major Carriers Domestic Traffic*—January-April</a> <a title="September 2007 page 95" href="https://secure.viewer.zmags.com/publication/568e90a8?page=95"> </a> <a title="September 2007 page 96" href="https://secure.viewer.zmags.com/publication/568e90a8?page=96"> CLASSIFIED HANGAR Kiepura Aviation Corp. 61 Churc</a> <a title="September 2007 page 97" href="https://secure.viewer.zmags.com/publication/568e90a8?page=97"> CUSTOMER SERVICES ATW AD INDEX Aeroport De Montr</a> <a title="September 2007 page 98" href="https://secure.viewer.zmags.com/publication/568e90a8?page=98"> odds&ends A 707 Comes Home for Good A </a> <a title="September 2007 page 99" href="https://secure.viewer.zmags.com/publication/568e90a8?page=99"> </a> <a title="September 2007 page 100" href="https://secure.viewer.zmags.com/publication/568e90a8?page=100"> #FTU0OCPBSE4FSWJDF'MJHIU"UUFOEBOUT(MPCBM5</a>