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FINANCIAL
SERVICES
FACULTY
ICAEW.COM/FSFISSUE 132
DECEMBER 2018
FSFocus
DECK THE HALLS
HOW TO KEEP STAFF
MERRY AT YOUR
CHRISTMAS PARTY
ANALYSING FINTECH
KIRSTIN GILLON
BREAKS DOWN THE
PRESSING ISSUES
TOO MUCH INFO
LEARNING FROM
MISTAKES IN LENGTHY
BOARD REPORTS
LOOKING INTO THE FUTURE
Leading financial services figures predict what the important issues will be in 2019
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FINANCIAL SERVICES FACULTY ICAEW.COM/FSFISSUE 13
CONNECTIONS MADE MORE REWARDING
December 2018 Issue 132 10 COVER STORY CRYSTAL BA
WELCOME C is for… Cookies? Cake? Christmas
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NEW ANA GETTY S LYSIS BUILDING BLOCKS
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