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<br /> Winter 2018<br /> www.hmi-online.com<br /> The gold<br /> standard<br /> How spa leaders are raising<br /> their game to new heights<br /> Small-minded<br /> Brands bet big on<br /> micro hotel rooms<br /> Private matters<br /> Behind the Marriott<br /> data breach<br /> An of cial<br /> publication of<br /> www.ehma.com<br /> Instagram design · Investment roundtable · Italy focus · Peggy Chan<br /> GERMAN PRECISION,<br /> GLOBAL VISION<br /> Steigenberger Hotel Business Bay<br /> Dubai, UAE<br /> Steigenberger Golf & Spa Resort<br /> Camp de Mar, Mallorca/Spain<br /> IntercityHotel Braunschweig<br /> Brunswick, Germany MAXX by Steigenberger<br /> Jaz Amsterdam<br /> The Netherlands<br /> Deutsche Hospitality stands for an<br /> exceptional portfolio comprising more<br /> than 130 hotels on 3 continents.<br /> Steigenberger Hot<a title="HMI Winter 2018 page 1" href="https://secure.viewer.zmags.com/publication/30af3be2?page=1"> Winter 2018 www.hmi-online.com </a> <a title="HMI Winter 2018 page 2" href="https://secure.viewer.zmags.com/publication/30af3be2?page=2"> GERMAN PRECISION, GLOBAL VISION Steigenberger Hot</a> <a title="HMI Winter 2018 page 3" href="https://secure.viewer.zmags.com/publication/30af3be2?page=3"> From the editor On the web... Keep up with the l</a> <a title="HMI Winter 2018 page 4" href="https://secure.viewer.zmags.com/publication/30af3be2?page=4"> STAY FULLY CHARGED WITH NO STRINGS ATTACHED Intro</a> <a title="HMI Winter 2018 page 5" href="https://secure.viewer.zmags.com/publication/30af3be2?page=5"> Contents Cover story 48 20 A look towards th</a> <a title="HMI Winter 2018 page 6" href="https://secure.viewer.zmags.com/publication/30af3be2?page=6"> Contents continue to look relatively healthy. H</a> <a title="HMI Winter 2018 page 7" href="https://secure.viewer.zmags.com/publication/30af3be2?page=7"> Centralise the hotel experience with ease LG Pro</a> <a title="HMI Winter 2018 page 8" href="https://secure.viewer.zmags.com/publication/30af3be2?page=8"> The intelligence > News News EXPANSION Accor </a> <a title="HMI Winter 2018 page 9" href="https://secure.viewer.zmags.com/publication/30af3be2?page=9"> The intelligence > Vital statistics Vital stat</a> <a title="HMI Winter 2018 page 10" href="https://secure.viewer.zmags.com/publication/30af3be2?page=10"> The intelligence > STR Middle </a> <a title="HMI Winter 2018 page 11" href="https://secure.viewer.zmags.com/publication/30af3be2?page=11"> A collection of our finest hotels, wh</a> <a title="HMI Winter 2018 page 12" href="https://secure.viewer.zmags.com/publication/30af3be2?page=12"> Insight > EHMA The finer details Hans Koch discus</a> <a title="HMI Winter 2018 page 13" href="https://secure.viewer.zmags.com/publication/30af3be2?page=13"> Join the effortless revolution Our new dryers will</a> <a title="HMI Winter 2018 page 14" href="https://secure.viewer.zmags.com/publication/30af3be2?page=14"> Company insight > Business management & developme</a> <a title="HMI Winter 2018 page 15" href="https://secure.viewer.zmags.com/publication/30af3be2?page=15"> Company insight > Business management & developme</a> <a title="HMI Winter 2018 page 16" href="https://secure.viewer.zmags.com/publication/30af3be2?page=16"> You want to invest in a company with a healthy RO</a> <a title="HMI Winter 2018 page 17" href="https://secure.viewer.zmags.com/publication/30af3be2?page=17"> Company insight > Business management & developme</a> <a title="HMI Winter 2018 page 18" href="https://secure.viewer.zmags.com/publication/30af3be2?page=18"> Empowering seamless and unforgettable experiences</a> <a title="HMI Winter 2018 page 19" href="https://secure.viewer.zmags.com/publication/30af3be2?page=19"> Company insight > Business management & developme</a> <a title="HMI Winter 2018 page 20" href="https://secure.viewer.zmags.com/publication/30af3be2?page=20"> Insight > Business management & development The </a> <a title="HMI Winter 2018 page 21" href="https://secure.viewer.zmags.com/publication/30af3be2?page=21"> Insight > Business management & development all</a> <a title="HMI Winter 2018 page 22" href="https://secure.viewer.zmags.com/publication/30af3be2?page=22"> Insight > Business management & development dec</a> <a title="HMI Winter 2018 page 23" href="https://secure.viewer.zmags.com/publication/30af3be2?page=23"> Insight > Business management & development Proce</a> <a title="HMI Winter 2018 page 24" href="https://secure.viewer.zmags.com/publication/30af3be2?page=24"> Insight > Business management & development </a> <a title="HMI Winter 2018 page 25" href="https://secure.viewer.zmags.com/publication/30af3be2?page=25"> Insight > Business management & development ref</a> <a title="HMI Winter 2018 page 26" href="https://secure.viewer.zmags.com/publication/30af3be2?page=26"> Insight > Business management & development Pus</a> <a title="HMI Winter 2018 page 27" href="https://secure.viewer.zmags.com/publication/30af3be2?page=27"> Insight > Business management & development “We</a> <a title="HMI Winter 2018 page 28" href="https://secure.viewer.zmags.com/publication/30af3be2?page=28"> Insight > Business management & development </a> <a title="HMI Winter 2018 page 29" href="https://secure.viewer.zmags.com/publication/30af3be2?page=29"> Regional focus > Italy In the face of adversity </a> <a title="HMI Winter 2018 page 30" href="https://secure.viewer.zmags.com/publication/30af3be2?page=30"> Regional focus > Italy Figure 1. Hotel investmen</a> <a title="HMI Winter 2018 page 31" href="https://secure.viewer.zmags.com/publication/30af3be2?page=31"> Regional focus > Italy Castello di Casole, Si</a> <a title="HMI Winter 2018 page 32" href="https://secure.viewer.zmags.com/publication/30af3be2?page=32"> Special report > Soft brands Soft sells Soft br</a> <a title="HMI Winter 2018 page 33" href="https://secure.viewer.zmags.com/publication/30af3be2?page=33"> Special report > Soft brands IHG expects to op</a> <a title="HMI Winter 2018 page 34" href="https://secure.viewer.zmags.com/publication/30af3be2?page=34"> Special report > Soft brands hotel was in Orego</a> <a title="HMI Winter 2018 page 35" href="https://secure.viewer.zmags.com/publication/30af3be2?page=35"> Insight > Operations A Murphy queen roo</a> <a title="HMI Winter 2018 page 36" href="https://secure.viewer.zmags.com/publication/30af3be2?page=36"> Insight > Operations Hilton</a> <a title="HMI Winter 2018 page 37" href="https://secure.viewer.zmags.com/publication/30af3be2?page=37"> Insight > Operations them together, a 24in tele</a> <a title="HMI Winter 2018 page 38" href="https://secure.viewer.zmags.com/publication/30af3be2?page=38"> Take greater control of your hotel TV messaging </a> <a title="HMI Winter 2018 page 39" href="https://secure.viewer.zmags.com/publication/30af3be2?page=39"> Insight > Design Under the influence The rising p</a> <a title="HMI Winter 2018 page 40" href="https://secure.viewer.zmags.com/publication/30af3be2?page=40"> Insight > Design dark foliage and the building'</a> <a title="HMI Winter 2018 page 41" href="https://secure.viewer.zmags.com/publication/30af3be2?page=41"> Insight > Design This is not the only exampl</a> <a title="HMI Winter 2018 page 42" href="https://secure.viewer.zmags.com/publication/30af3be2?page=42"> Illuminating hotel facades across the globe with </a> <a title="HMI Winter 2018 page 43" href="https://secure.viewer.zmags.com/publication/30af3be2?page=43"> Company insight > Design LED is a light that ne</a> <a title="HMI Winter 2018 page 44" href="https://secure.viewer.zmags.com/publication/30af3be2?page=44"> Insight > Food & beverage Healthy profits For </a> <a title="HMI Winter 2018 page 45" href="https://secure.viewer.zmags.com/publication/30af3be2?page=45"> Insight > Food & beverage we are hoping to lock</a> <a title="HMI Winter 2018 page 46" href="https://secure.viewer.zmags.com/publication/30af3be2?page=46"> Insight > Food & beverage “I had a good ti</a> <a title="HMI Winter 2018 page 47" href="https://secure.viewer.zmags.com/publication/30af3be2?page=47"> Company insight > Food & beverage Better by des</a> <a title="HMI Winter 2018 page 48" href="https://secure.viewer.zmags.com/publication/30af3be2?page=48"> Insight > Guest amenities All's well that start</a> <a title="HMI Winter 2018 page 49" href="https://secure.viewer.zmags.com/publication/30af3be2?page=49"> Insight > Guest amenities but Europe accounts f</a> <a title="HMI Winter 2018 page 50" href="https://secure.viewer.zmags.com/publication/30af3be2?page=50"> Insight > Guest amenities can encapsulate sever</a> <a title="HMI Winter 2018 page 51" href="https://secure.viewer.zmags.com/publication/30af3be2?page=51"> Insight > Security Break the system In 2016, Shi</a> <a title="HMI Winter 2018 page 52" href="https://secure.viewer.zmags.com/publication/30af3be2?page=52"> Insight > Security people in the world, we reac</a> <a title="HMI Winter 2018 page 53" href="https://secure.viewer.zmags.com/publication/30af3be2?page=53"> Insight > Security on, consider how it could be</a> <a title="HMI Winter 2018 page 54" href="https://secure.viewer.zmags.com/publication/30af3be2?page=54"> Hiring made easy. Arrange a demo now and give </a> <a title="HMI Winter 2018 page 55" href="https://secure.viewer.zmags.com/publication/30af3be2?page=55"> Insight > Technology Into the breach Marriott</a> <a title="HMI Winter 2018 page 56" href="https://secure.viewer.zmags.com/publication/30af3be2?page=56"> Insight > Technology For other guests who m</a> <a title="HMI Winter 2018 page 57" href="https://secure.viewer.zmags.com/publication/30af3be2?page=57"> Insight > Technology says, “Any operation that </a> <a title="HMI Winter 2018 page 58" href="https://secure.viewer.zmags.com/publication/30af3be2?page=58"> Company insight > Technology Ready, set, go Tel</a> <a title="HMI Winter 2018 page 59" href="https://secure.viewer.zmags.com/publication/30af3be2?page=59"> Company insight > Technology floors away. The i</a> <a title="HMI Winter 2018 page 60" href="https://secure.viewer.zmags.com/publication/30af3be2?page=60"> Directory > Product showcase Product showcase H</a> <a title="HMI Winter 2018 page 61" href="https://secure.viewer.zmags.com/publication/30af3be2?page=61"> Directory > Index Index Adia ....................</a> <a title="HMI Winter 2018 page 62" href="https://secure.viewer.zmags.com/publication/30af3be2?page=62"> Insight > The insider Further afield After almost</a> <a title="HMI Winter 2018 page 63" href="https://secure.viewer.zmags.com/publication/30af3be2?page=63"> DISCOVER INDEPENDENCE The most powerful of their </a> <a title="HMI Winter 2018 page 64" href="https://secure.viewer.zmags.com/publication/30af3be2?page=64"> GROW CREATING O THROUGH EVE radissonhotelgrou </a>