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<br /> 4 JIM ZIEGLER<br /> Dealers irked about<br /> rerouted sales leads.<br /> 12 IMITATING APPLE<br /> Do dealerships really need<br /> to look exactly the same?<br /> 42<br /> Elite Bunch<br /> Confident,<br /> Profitable<br /> MARION BATTAGLIA, PRESIDENT OF<br /> ARISTOCRAT MOTORS. Story on page 18.<br /> The big list starts on page 26.<br /> A PENTON MEDIA PUBLICATION<br /> ID THIEVES<br /> How to stop them before they<br /> drive away in a new car.<br /> June 2013<br /> 0GYGPIKPG$GVVGTJCPFNKPI<br /> 6GUVFTKXGVQFC[ <br /> <br /> <br />  #&'5#+0%<br /> Volume 47, Number 6<br /> June 2013<br /> PROFIT CENTERS:<br /> 33 Dealership Management<br /> N Don't Let Expenses Mar Profits<br /> N Avoid Compliance Overload<br /> 35 Internet Marketing<br /> N Nothing Idle About Chat<br /> N Mobile Society<br /> N Z<a title="June 2013 page 1" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=1"> 4 JIM ZIEGLER Dealers irked about </a> <a title="June 2013 page 2" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=2"> 0GYGPIKPG$GVVGTJCPFNKPI 6GUVFTKX</a> <a title="June 2013 page 3" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=3"> Volume 47, Number 6 June 2013 PROFIT CEN</a> <a title="June 2013 page 4" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=4"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="June 2013 page 5" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=5"> </a> <a title="June 2013 page 6" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=6"> THE WAY I SEE IT BY JIM ZIEGLER We welcome reader</a> <a title="June 2013 page 7" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=7"> Carol Edwards Controller</a> <a title="June 2013 page 8" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=8"> BRANDS MKZ is latest Lincoln. Lincoln's Long</a> <a title="June 2013 page 9" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=9"> HEARD ON THE STREET FROM THE WARDSAUTO BLOG: </a> <a title="June 2013 page 10" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=10"> WARD'S TOP 500 DEALER PROFILE He Packs a Pu</a> <a title="June 2013 page 11" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=11"> Ally. It's more than our name… it's ou</a> <a title="June 2013 page 12" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=12"> WARD'S TOP 500 DEALER PROFILE You can't </a> <a title="June 2013 page 13" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=13"> CONSUMERS Shifting Auto Trends Ford sees re</a> <a title="June 2013 page 14" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=14"> FACILITIES Core Principles Conformity-seeki</a> <a title="June 2013 page 15" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=15"> </a> <a title="June 2013 page 16" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=16"> VIEWPOINTS Franchise System Works Best Mary</a> <a title="June 2013 page 17" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=17"> price of a vehicle was the easiest part of a deal</a> <a title="June 2013 page 18" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=18"> BOOKS `Icons and Idiots' Ex-Chrysler, GM ex</a> <a title="June 2013 page 19" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=19"> In this economy, oils that save gas and protect e</a> <a title="June 2013 page 20" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=20"> 2013 Ward's Dealer 500 New and Used Vehicle VOLUM</a> <a title="June 2013 page 21" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=21"> vibrant Research Triangle region. “Our busine</a> <a title="June 2013 page 22" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=22"> Lewis's team generated $61.5 mil- lion in annual </a> <a title="June 2013 page 23" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=23"> </a> <a title="June 2013 page 24" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=24"> REGIONAL TOTALS The total number of 500 Dealers i</a> <a title="June 2013 page 25" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=25"> LOYAL CUSTOMERS AND EMPLOYEES “HAVE MADE </a> <a title="June 2013 page 26" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=26"> Ward's 2013 Franchise Average Revenue by Category</a> <a title="June 2013 page 27" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=27"> Dealertrack Inventory Suite | GroupTrade Minimiz</a> <a title="June 2013 page 28" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=28"> © Copyright 2013, WardAuto Group, a division of P</a> <a title="June 2013 page 29" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=29"> © Copyright 2013, WardAuto Group, a division of P</a> <a title="June 2013 page 30" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=30"> © Copyright 2013, WardAuto Group, a division of P</a> <a title="June 2013 page 31" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=31"> © Copyright 2013, WardAuto Group, a division of P</a> <a title="June 2013 page 32" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=32"> © Copyright 2013, WardAuto Group, a division of P</a> <a title="June 2013 page 33" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=33"> © Copyright 2013, WardAuto Group, a division of P</a> <a title="June 2013 page 34" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=34"> DEALER 500 INDEX Dealership Rank Acton Toyota of </a> <a title="June 2013 page 35" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=35"> DEALER MANAGEMENT Don't Let Expenses Mar Profits </a> <a title="June 2013 page 36" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=36"> DEALER MANAGEMENT Avoid Compliance Overload</a> <a title="June 2013 page 37" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=37"> PROFITCENTER: INTERNET MARKETING Nothing Idle Abo</a> <a title="June 2013 page 38" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=38"> PROFITCENTER: INTERNET MARKETING Mobile Society `</a> <a title="June 2013 page 39" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=39"> Zero Training? ADP strives to make high-technolog</a> <a title="June 2013 page 40" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=40"> PROFITCENTER: REMARKETING Rental Fleets Hav</a> <a title="June 2013 page 41" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=41"> PROFITCENTER: SALES Hit 'Em While They're Hot Dea</a> <a title="June 2013 page 42" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=42"> PROFITCENTER: SALES What to Pay Salespeople Some </a> <a title="June 2013 page 43" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=43"> `Game Changer for Our Store' Ford uses videos to </a> <a title="June 2013 page 44" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=44"> PROFITCENTER: FINANCE & INSURANCE ID Thieve</a> <a title="June 2013 page 45" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=45"> www.autoalert.com (800) 630-4760 Scan for fu</a> <a title="June 2013 page 46" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=46"> PROFITCENTER: FIXED OPERATIONS Word to the Wise M</a> <a title="June 2013 page 47" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=47"> Dealership Pulls Heavy Duty Bay Ridge Ford conver</a> <a title="June 2013 page 48" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=48"> PROFITCENTER: FIXED OPERATIONS How Future S</a> <a title="June 2013 page 49" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=49"> document retrieval.” Technology is streamlini</a> <a title="June 2013 page 50" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=50"> END GAME BY DREW WINTER Self-Driving Car</a> <a title="June 2013 page 51" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=51"> WATCH THIS WEBINAR NOW ON-DEMAND! </a> <a title="June 2013 page 52" href="https://secure.viewer.zmags.com/publication/2aa0e2a9?page=52"> </a>