If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> BENCHMARK INTELLIGENCE ON CONSUMER<br /> 29 May 2009 Issue 613<br /> FINANCIAL SERVICES<br /> www.retailbankerinternational.com<br /> Branching out<br /> ING Direct’s café culture<br /> ● Japan survey plus interview with Shinsei ● M-banking on the up A<br /> ● Alfa aims to ramp up cross-selling in Russia ● CIMB’s pan-Asia plans<br /> Santander brand set to launch in the UK ● Customer retention programmesAnalysis • Insigh<br /> publication<br /> I]hgjlkÛ^gjÛl`]ÛxÛfYf[aYdÛk]jna[]kÛaf\mkljq<br /> I]lYadÛ=afYf[]<br /> Now more than ever, staying informed is vital.<br /> Designed specifically for financial and professional<br /> services professionals, VRL reports support you and<br /> your business by providing relevant and up-to-date<br /> analysis, insight and market intelligence. Unlike<br /> some freely-available products, VRL reports are<br /> written by experts from the sector and contain unique<br /> and relevant case stud<a title="RBI 613, 29 May 2009 page 1" href="https://secure.viewer.zmags.com/publication/25a73a22?page=1"> BENCHMARK INTELLIGENCE ON CONSUMER 29 May</a> <a title="RBI 613, 29 May 2009 page 2" href="https://secure.viewer.zmags.com/publication/25a73a22?page=2"> I]hgjlkÛ^gjÛl`]ÛxÛfYf[aYdÛk]jna[]kÛaf\mkljq I]lYa</a> <a title="RBI 613, 29 May 2009 page 3" href="https://secure.viewer.zmags.com/publication/25a73a22?page=3"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 4" href="https://secure.viewer.zmags.com/publication/25a73a22?page=4"> news </a> <a title="RBI 613, 29 May 2009 page 5" href="https://secure.viewer.zmags.com/publication/25a73a22?page=5"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 6" href="https://secure.viewer.zmags.com/publication/25a73a22?page=6"> RBIInteRVIew:ALFABAnK </a> <a title="RBI 613, 29 May 2009 page 7" href="https://secure.viewer.zmags.com/publication/25a73a22?page=7"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 8" href="https://secure.viewer.zmags.com/publication/25a73a22?page=8"> InteRVIew:PeteRenGLAnD,cIMBBAnK </a> <a title="RBI 613, 29 May 2009 page 9" href="https://secure.viewer.zmags.com/publication/25a73a22?page=9"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 10" href="https://secure.viewer.zmags.com/publication/25a73a22?page=10"> newsDIGest </a> <a title="RBI 613, 29 May 2009 page 11" href="https://secure.viewer.zmags.com/publication/25a73a22?page=11"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 12" href="https://secure.viewer.zmags.com/publication/25a73a22?page=12"> RBI InteRVIew:JUssIMeKKonen,noRDeA </a> <a title="RBI 613, 29 May 2009 page 13" href="https://secure.viewer.zmags.com/publication/25a73a22?page=13"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 14" href="https://secure.viewer.zmags.com/publication/25a73a22?page=14"> ResULts:JAPAn </a> <a title="RBI 613, 29 May 2009 page 15" href="https://secure.viewer.zmags.com/publication/25a73a22?page=15"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 16" href="https://secure.viewer.zmags.com/publication/25a73a22?page=16"> FIntecH:AUstRALIA </a> <a title="RBI 613, 29 May 2009 page 17" href="https://secure.viewer.zmags.com/publication/25a73a22?page=17"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 18" href="https://secure.viewer.zmags.com/publication/25a73a22?page=18"> newDIGest </a> <a title="RBI 613, 29 May 2009 page 19" href="https://secure.viewer.zmags.com/publication/25a73a22?page=19"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 20" href="https://secure.viewer.zmags.com/publication/25a73a22?page=20"> MARKetInG:InGDIRectUsA </a> <a title="RBI 613, 29 May 2009 page 21" href="https://secure.viewer.zmags.com/publication/25a73a22?page=21"> Retail Banker International </a> <a title="RBI 613, 29 May 2009 page 22" href="https://secure.viewer.zmags.com/publication/25a73a22?page=22"> news </a> <a title="RBI 613, 29 May 2009 page 23" href="https://secure.viewer.zmags.com/publication/25a73a22?page=23"> E]oÛj]hgjlÛ^gjÛl`]ÛxfYf[aYdÛk]jna[]kÛaf\mkljq N]Z</a> <a title="RBI 613, 29 May 2009 page 24" href="https://secure.viewer.zmags.com/publication/25a73a22?page=24"> Cards & Payments Europe 2009 Conference, Expo and</a>