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<br /> 2ND EDITION<br /> 26, 27, 28 MARCH 2019<br /> EXCEL, LONDON<br /> THE WORLD’S LEADING<br /> INTERNATIONAL AIRPORT CONFERENCE<br /> 7,350+ TOTAL ATTENDEES,<br /> 1,775+ CONFERENCE ATTENDEES,<br /> 375+ EXPERT SPEAKERS, 300+ EXHIBITORS,<br /> 100+ COUNTRIES, 9 CONFERENCE STREAMS DAILY!<br /> THE AIRPORT & AIRLINE<br /> EVENT O F THE YEAR!<br /> OFFICIAL HOST AIRPORT VENUE AWARDS<br /> #PTELondon | www.passengertermina l-expo.com<br /> CONFERENCE PROGRAMME<br /> WELCOME<br /> Passenger Terminal CONFERENCE is firmly established as the most highly regarded<br /> annual airport terminal conference in the world. This is THE CONFERENCE to examine<br /> the future outlook for airport development worldwide. Speakers will address key issues,<br /> share views, exchange ideas and compare experiences while discussing theoretical<br /> approaches <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 1" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=1"> 2ND EDITION 26, 27, 28 MARCH 2019 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 2" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=2"> WELCOME Passenger Terminal CONFERENCE is firmly e</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 3" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=3"> CONFERENCE AT A GLANCE We have a truly OUTSTANDI</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 4" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=4"> SKYTRAX WORLD AIRPORT AWARDS WINNERS WILL BE ANNO</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 5" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=5"> 2019 SPEAKER COMPANY LIST 2getthere • Abu Dhabi </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 6" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=6"> SPEAKER GALLERY Abdul-Hameed Abala</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 7" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=7"> SPEAKER GALLERY Baron Leon Frankal, </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 8" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=8"> SPEAKER GALLERY Darrell Swanson, D</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 9" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=9"> SPEAKER GALLERY Gabor Sooki-Toth, </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 10" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=10"> SPEAKER GALLERY Jason Miles, Manag</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 11" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=11"> SPEAKER GALLERY Kim Gray, Head of </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 12" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=12"> SPEAKER GALLERY Mehmet Buyukkaytan</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 13" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=13"> SPEAKER GALLERY Peter Drissell, Di</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 14" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=14"> SPEAKER GALLERY Simon Wilcox, Prog</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 15" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=15"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 16" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=16"> CONFERENCE PROGRAMME models are happening that</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 17" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=17"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 18" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=18"> CONFERENCE PROGRAMME 14:15 PANEL DISCUSSION: CO</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 19" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=19"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 20" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=20"> CONFERENCE PROGRAMME 14:15 AVIATION SECURITY, B</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 21" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=21"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 22" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=22"> CONFERENCE PROGRAMME 15:15 RETAIL AND MEDIA INN</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 23" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=23"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 24" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=24"> CONFERENCE PROGRAMME 14:15 PANEL DISCUSSION: HA</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 25" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=25"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 26" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=26"> CONFERENCE PROGRAMME construction techniques. </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 27" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=27"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 28" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=28"> CONFERENCE PROGRAMME 15:15 - 15:35 BREAK 15:</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 29" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=29"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 30" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=30"> CONFERENCE PROGRAMME learn how CPH uses numero</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 31" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=31"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 32" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=32"> CONFERENCE PROGRAMME 14:15 IMPROVING THE END-TO</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 33" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=33"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 34" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=34"> CONFERENCE PROGRAMME 14:15 DAKAR BLAISE DIAGNE </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 35" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=35"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 36" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=36"> CONFERENCE PROGRAMME 14:15 PANEL DISCUSSION: IN</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 37" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=37"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 38" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=38"> CONFERENCE PROGRAMME 14:15 PANEL DISCUSSION: IS</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 39" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=39"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 40" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=40"> CONFERENCE PROGRAMME 14:15 GLOBAL AVIATION DATA</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 41" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=41"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 42" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=42"> CONFERENCE PROGRAMME 12:55 - 14:15 LUNCH 14:1</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 43" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=43"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 44" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=44"> CONFERENCE PROGRAMME 14:15 ARTICULATING THE STO</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 45" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=45"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 46" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=46"> CONFERENCE PROGRAMME technology and skills to </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 47" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=47"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 48" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=48"> CONFERENCE PROGRAMME 13:45 LESSONS LEARNED FROM</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 49" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=49"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 50" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=50"> CONFERENCE PROGRAMME 14:15 COLLABORATIVE AND PR</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 51" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=51"> DAY 3 - THURSDAY 28 MARCH DAY 3 - THURSDAY 28 MA</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 52" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=52"> CONFERENCE PROGRAMME DAY 3 - THURSDAY 28 MARCH </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 53" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=53"> DAY 3 - THURSDAY 28 MARCH 12:25 POTENTIAL FOR I</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 54" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=54"> CONFERENCE PROGRAMME 11:55 PANEL DISCUSSION: IN</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 55" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=55"> DAY 3 - THURSDAY 28 MARCH 10:35 LESSONS FOR THE</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 56" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=56"> CONFERENCE PROGRAMME DAY 3 - THURSDAY 28 MARCH </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 57" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=57"> DAY 3 - THURSDAY 28 MARCH DAY 3 - THURSDAY 28 MA</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 58" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=58"> CONFERENCE PROGRAMME campaigns to improve cust</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 59" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=59"> DAY 3 - THURSDAY 28 MARCH 10:35 ASSET MANAGEMEN</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 60" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=60"> CONFERENCE PROGRAMME 10:05 GATWICK’S TRANSFORMA</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 61" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=61"> DAY 3 - THURSDAY 28 MARCH 09:05 BAGGAGE DESIGN </a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 62" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=62"> THE EXHIBITION A FREE-TO-ATTEND INTERNATIONAL NET</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 63" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=63"> EVENT INFORMATION LONDON Whether you are visitin</a> <a title="Passenger Terminal Expo 2019 Conference Programme - 2nd Edition page 64" href="https://secure.viewer.zmags.com/publication/21ab79e2?page=64"> CONFERENCE DELEGATE REGISTRATION FORM Valid for a</a>