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<br /> FINAL EDITION<br /> 26, 27, 28 MARCH 2019<br /> EXCEL, LONDON<br /> THE WORLD'S LEADING<br /> INTERNATIONAL AIRPORT CONFERENCE<br /> REGISTER TODAY!<br /> See the online conference programme at<br /> www.passengerterminal-expo.com for the very latest updates<br /> DOWNLOAD the FREE Passenger<br /> Terminal EXPO app for iOS & Android<br /> OFFICIAL HOST AIRPORT VENUE<br /> m<br /> M<br /> m<br /> m<br /> an Alex S ith<br /> S Seacging Director<br /> AP<br /> Unite uritySyste<br /> d Kingdo s<br /> DELEGATE<br /> Please w ear your DELEGATE or<br /> SPEAKER badge where it can be<br /> CLEARLY seen at ALL times!<br /> AWARDS<br /> #PTELondon | www.passengerterminal-expo.com<br /> CONFERENCE PROGRAMME<br /> WELCOME<br /> We hope that you enjoy your time with us at the conference!<br /> PLEASE WEAR YOUR DELEGATE OR SPEAKER BADGE<br /> D2 <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 1" href="https://secure.viewer.zmags.com/publication/112130e3?page=1"> FINAL EDITION 26, 27, 28 MARCH 2019 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 2" href="https://secure.viewer.zmags.com/publication/112130e3?page=2"> WELCOME We hope that you enjoy your time with us </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 3" href="https://secure.viewer.zmags.com/publication/112130e3?page=3"> CONFERENCE AT A GLANCE 08:45 to 09:00 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 4" href="https://secure.viewer.zmags.com/publication/112130e3?page=4"> SKYTRAX WORLD AIRPORT AWARDS WINNERS WILL BE ANNO</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 5" href="https://secure.viewer.zmags.com/publication/112130e3?page=5"> CONFERENCE AMENITIES FOR CONFERENCE DELEGATES & </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 6" href="https://secure.viewer.zmags.com/publication/112130e3?page=6"> SPEAKER GALLERY Abdulrahman Bukhar</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 7" href="https://secure.viewer.zmags.com/publication/112130e3?page=7"> SPEAKER GALLERY Bonnie Hayes, Anal</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 8" href="https://secure.viewer.zmags.com/publication/112130e3?page=8"> SPEAKER GALLERY Dennis Iskra, Dire</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 9" href="https://secure.viewer.zmags.com/publication/112130e3?page=9"> SPEAKER GALLERY Gray Bender, Susta</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 10" href="https://secure.viewer.zmags.com/publication/112130e3?page=10"> SPEAKER GALLERY Jonas Qvesel, Seni</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 11" href="https://secure.viewer.zmags.com/publication/112130e3?page=11"> SPEAKER GALLERY Marcelo Mota, Dire</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 12" href="https://secure.viewer.zmags.com/publication/112130e3?page=12"> SPEAKER GALLERY Neville Hay, Direc</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 13" href="https://secure.viewer.zmags.com/publication/112130e3?page=13"> SPEAKER GALLERY Satyaki Raghunath, Chief Strat</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 14" href="https://secure.viewer.zmags.com/publication/112130e3?page=14"> Vincent Treve, Runway Throughput Manager, Eurocon</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 15" href="https://secure.viewer.zmags.com/publication/112130e3?page=15"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARCH</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 16" href="https://secure.viewer.zmags.com/publication/112130e3?page=16"> CONFERENCE PROGRAMME to have a major impact on</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 17" href="https://secure.viewer.zmags.com/publication/112130e3?page=17"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 18" href="https://secure.viewer.zmags.com/publication/112130e3?page=18"> CONFERENCE PROGRAMME 14:15 PANEL DISCUSSION: CO</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 19" href="https://secure.viewer.zmags.com/publication/112130e3?page=19"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 20" href="https://secure.viewer.zmags.com/publication/112130e3?page=20"> CONFERENCE PROGRAMME demonstrating technology </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 21" href="https://secure.viewer.zmags.com/publication/112130e3?page=21"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 22" href="https://secure.viewer.zmags.com/publication/112130e3?page=22"> CONFERENCE PROGRAMME share results: the benefit</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 23" href="https://secure.viewer.zmags.com/publication/112130e3?page=23"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 24" href="https://secure.viewer.zmags.com/publication/112130e3?page=24"> CONFERENCE PROGRAMME 14:15 PANEL DISCUSSION: HA</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 25" href="https://secure.viewer.zmags.com/publication/112130e3?page=25"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 26" href="https://secure.viewer.zmags.com/publication/112130e3?page=26"> CONFERENCE PROGRAMME in shaping the future of </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 27" href="https://secure.viewer.zmags.com/publication/112130e3?page=27"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 28" href="https://secure.viewer.zmags.com/publication/112130e3?page=28"> CONFERENCE PROGRAMME 15:15 - 15:35 BREAK 15:</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 29" href="https://secure.viewer.zmags.com/publication/112130e3?page=29"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 30" href="https://secure.viewer.zmags.com/publication/112130e3?page=30"> CONFERENCE PROGRAMME mobile counters and kiosk</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 31" href="https://secure.viewer.zmags.com/publication/112130e3?page=31"> DAY 1 - TUESDAY 26 MARCH DAY 1 - TUESDAY 26 MARC</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 32" href="https://secure.viewer.zmags.com/publication/112130e3?page=32"> CONFERENCE PROGRAMME 14:15 IMPROVING THE END-TO</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 33" href="https://secure.viewer.zmags.com/publication/112130e3?page=33"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 34" href="https://secure.viewer.zmags.com/publication/112130e3?page=34"> CONFERENCE PROGRAMME 14:15 DAKAR BLAISE DIAGNE</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 35" href="https://secure.viewer.zmags.com/publication/112130e3?page=35"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 36" href="https://secure.viewer.zmags.com/publication/112130e3?page=36"> CONFERENCE PROGRAMME 14:15 PANEL DISCUSSION: IN</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 37" href="https://secure.viewer.zmags.com/publication/112130e3?page=37"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 38" href="https://secure.viewer.zmags.com/publication/112130e3?page=38"> CONFERENCE PROGRAMME 14:15 PANEL DISCUSSION: IS</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 39" href="https://secure.viewer.zmags.com/publication/112130e3?page=39"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 40" href="https://secure.viewer.zmags.com/publication/112130e3?page=40"> CONFERENCE PROGRAMME 14:15 GLOBAL AVIATION DATA</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 41" href="https://secure.viewer.zmags.com/publication/112130e3?page=41"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 42" href="https://secure.viewer.zmags.com/publication/112130e3?page=42"> CONFERENCE PROGRAMME 12:55 - 14:15 LUNCH 14:1</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 43" href="https://secure.viewer.zmags.com/publication/112130e3?page=43"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 44" href="https://secure.viewer.zmags.com/publication/112130e3?page=44"> CONFERENCE PROGRAMME 14:15 ARTICULATING THE STO</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 45" href="https://secure.viewer.zmags.com/publication/112130e3?page=45"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 46" href="https://secure.viewer.zmags.com/publication/112130e3?page=46"> CONFERENCE PROGRAMME 14:15 INNOVATION FOR SUSTA</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 47" href="https://secure.viewer.zmags.com/publication/112130e3?page=47"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 48" href="https://secure.viewer.zmags.com/publication/112130e3?page=48"> CONFERENCE PROGRAMME 13:45 LESSONS LEARNED FROM</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 49" href="https://secure.viewer.zmags.com/publication/112130e3?page=49"> DAY 2 - WEDNESDAY 27 MARCH DAY 2 - WEDNESDAY 27 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 50" href="https://secure.viewer.zmags.com/publication/112130e3?page=50"> CONFERENCE PROGRAMME 14:15 COLLABORATIVE AND PR</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 51" href="https://secure.viewer.zmags.com/publication/112130e3?page=51"> DAY 3 - THURSDAY 28 MARCH DAY 3 - THURSDAY 28 MA</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 52" href="https://secure.viewer.zmags.com/publication/112130e3?page=52"> CONFERENCE PROGRAMME DAY 3 - THURSDAY 28 MARCH </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 53" href="https://secure.viewer.zmags.com/publication/112130e3?page=53"> DAY 3 - THURSDAY 28 MARCH 12:25 POTENTIAL FOR I</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 54" href="https://secure.viewer.zmags.com/publication/112130e3?page=54"> CONFERENCE PROGRAMME 12:40 PANEL DISCUSSION: I </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 55" href="https://secure.viewer.zmags.com/publication/112130e3?page=55"> DAY 3 - THURSDAY 28 MARCH 10:35 LESSONS FOR THE</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 56" href="https://secure.viewer.zmags.com/publication/112130e3?page=56"> CONFERENCE PROGRAMME DAY 3 - THURSDAY 28 MARCH </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 57" href="https://secure.viewer.zmags.com/publication/112130e3?page=57"> DAY 3 - THURSDAY 28 MARCH DAY 3 - THURSDAY 28 MA</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 58" href="https://secure.viewer.zmags.com/publication/112130e3?page=58"> CONFERENCE PROGRAMME campaigns to improve cust</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 59" href="https://secure.viewer.zmags.com/publication/112130e3?page=59"> DAY 3 - THURSDAY 28 MARCH 10:35 ASSET MANAGEMEN</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 60" href="https://secure.viewer.zmags.com/publication/112130e3?page=60"> CONFERENCE PROGRAMME 10:05 GATWICK’S TRANSFORMA</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 61" href="https://secure.viewer.zmags.com/publication/112130e3?page=61"> DAY 3 - THURSDAY 28 MARCH 09:05 INNOVATION IN Y</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 62" href="https://secure.viewer.zmags.com/publication/112130e3?page=62"> CONFERENCE ROOM MAP DELEGATE DINING SKYTRAX AWA</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 63" href="https://secure.viewer.zmags.com/publication/112130e3?page=63"> EXHIBITION MAP 17 16 14 UPPER LEVEL D27</a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 64" href="https://secure.viewer.zmags.com/publication/112130e3?page=64"> 12 10 CONFERENCE ROOMS 51705175 </a> <a title="Passenger Terminal Expo 2019 - Final Conference Programme page 65" href="https://secure.viewer.zmags.com/publication/112130e3?page=65"> 31 MARCH, 1, 2 APRIL 2020 PORTE DE VERSAILLE</a>