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<br /> September 2013 Issue 693 www.retailbankerinternational.com<br /> WILL THE SWITCHING<br /> SERVICE REALLY HELP<br /> THE CHALLENGERS?<br /> ● Trends: PPI complaints<br /> ● Technology: Mobile banking<br /> ● Products: Debit cards<br /> ● The Digital Banking Club: Social media webinar report<br /> <br /> Retail Banker International COMMENT: EDITOR'S LETTER<br /> CONTENTS<br /> 2 TRENDS: PPI COMPLAINTS<br /> Financial Ombudsman Service<br /> receives record number of PPI<br /> complaints in six months. Billy<br /> Bambrough reports<br /> 4 PRODUCTS: CURRENT ACCOUNTS<br /> Union Bank's unbundled banking<br /> package, which enables custom<a title="RBI 693, September 2013 page 1" href="https://secure.viewer.zmags.com/publication/0cb44022?page=1"> September 2013 Issue 693 </a> <a title="RBI 693, September 2013 page 2" href="https://secure.viewer.zmags.com/publication/0cb44022?page=2"> </a> <a title="RBI 693, September 2013 page 3" href="https://secure.viewer.zmags.com/publication/0cb44022?page=3"> Retail Banker International </a> <a title="RBI 693, September 2013 page 4" href="https://secure.viewer.zmags.com/publication/0cb44022?page=4"> TRENDS: PPI COMPLAINTS </a> <a title="RBI 693, September 2013 page 5" href="https://secure.viewer.zmags.com/publication/0cb44022?page=5"> Retail Banker International </a> <a title="RBI 693, September 2013 page 6" href="https://secure.viewer.zmags.com/publication/0cb44022?page=6"> PRODUCTS: CURRENT ACCOUNTS </a> <a title="RBI 693, September 2013 page 7" href="https://secure.viewer.zmags.com/publication/0cb44022?page=7"> Retail Banker International </a> <a title="RBI 693, September 2013 page 8" href="https://secure.viewer.zmags.com/publication/0cb44022?page=8"> PRODUCTS: CURRENT ACCOUNTS </a> <a title="RBI 693, September 2013 page 9" href="https://secure.viewer.zmags.com/publication/0cb44022?page=9"> Retail Banker International </a> <a title="RBI 693, September 2013 page 10" href="https://secure.viewer.zmags.com/publication/0cb44022?page=10"> NEWS: DIGEST </a> <a title="RBI 693, September 2013 page 11" href="https://secure.viewer.zmags.com/publication/0cb44022?page=11"> Retail Banker International </a> <a title="RBI 693, September 2013 page 12" href="https://secure.viewer.zmags.com/publication/0cb44022?page=12"> TECHNOLOGY: MOBILE APPS </a> <a title="RBI 693, September 2013 page 13" href="https://secure.viewer.zmags.com/publication/0cb44022?page=13"> Retail Banker International </a> <a title="RBI 693, September 2013 page 14" href="https://secure.viewer.zmags.com/publication/0cb44022?page=14"> DIGITAL BANKING CLUB: SOCIAL MEDIA WEBINAR </a> <a title="RBI 693, September 2013 page 15" href="https://secure.viewer.zmags.com/publication/0cb44022?page=15"> Retail Banker International </a> <a title="RBI 693, September 2013 page 16" href="https://secure.viewer.zmags.com/publication/0cb44022?page=16"> NEWS: DIGEST </a> <a title="RBI 693, September 2013 page 17" href="https://secure.viewer.zmags.com/publication/0cb44022?page=17"> Retail Banker International </a> <a title="RBI 693, September 2013 page 18" href="https://secure.viewer.zmags.com/publication/0cb44022?page=18"> REPORT: FINOVATEFALL </a> <a title="RBI 693, September 2013 page 19" href="https://secure.viewer.zmags.com/publication/0cb44022?page=19"> Retail Banker International </a> <a title="RBI 693, September 2013 page 20" href="https://secure.viewer.zmags.com/publication/0cb44022?page=20"> MARKETING: CROSS-SELL </a> <a title="RBI 693, September 2013 page 21" href="https://secure.viewer.zmags.com/publication/0cb44022?page=21"> Retail Banker International </a> <a title="RBI 693, September 2013 page 22" href="https://secure.viewer.zmags.com/publication/0cb44022?page=22"> COMMENT: GEOFF WEBB, NETIQ </a> <a title="RBI 693, September 2013 page 23" href="https://secure.viewer.zmags.com/publication/0cb44022?page=23"> </a> <a title="RBI 693, September 2013 page 24" href="https://secure.viewer.zmags.com/publication/0cb44022?page=24"> 0RELOHSKRQHVKDYHHQRUPRXVUHDFKDQGGLVWULEXWLRQSURYL</a>