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<br /> www.retailbankerinternational.comIssue 739 / JuLY 2017<br /> CAN MONZO LAST<br /> THE DISTANCE?<br /> INSIGHT FEATURE ANALYSIS<br /> Fintech in Canada is set<br /> to become a world-beater<br /> unless it gets complacent<br /> Ignacio Deschamps of<br /> Scotiabank reveals all of<br /> the bank’s CX secrets<br /> Tech giants, such as Google,<br /> pose a greater threat to<br /> banks than start-ups<br /> contents<br /> this month<br /> COVER STORY<br /> 05 / EDITOR’S LETTER<br /> MONZO: 18 / DIGEST<br /> • Wells Fargo to trial new digital platform<br /> HERE TO STAY?<br /> • BoE opens up payments system<br /> • UK to ban credit and debit card surcharges<br /> • OCBC Bank <a title="RBI 739, July 2017 page 1" href="https://secure.viewer.zmags.com/publication/084020a2?page=1"> www.retailbankerinternational.comIssue 739 / JuLY</a> <a title="RBI 739, July 2017 page 2" href="https://secure.viewer.zmags.com/publication/084020a2?page=2"> contents this month COVER STORY </a> <a title="RBI 739, July 2017 page 3" href="https://secure.viewer.zmags.com/publication/084020a2?page=3"> contents July 2017 8 s to talk about cracking Ch</a> <a title="RBI 739, July 2017 page 4" href="https://secure.viewer.zmags.com/publication/084020a2?page=4"> Intelligent Environments, the </a> <a title="RBI 739, July 2017 page 5" href="https://secure.viewer.zmags.com/publication/084020a2?page=5"> editor’s letter TSB sets its sights on E</a> <a title="RBI 739, July 2017 page 6" href="https://secure.viewer.zmags.com/publication/084020a2?page=6"> analysis | peru consulting </a> <a title="RBI 739, July 2017 page 7" href="https://secure.viewer.zmags.com/publication/084020a2?page=7"> analysis | monzo challenger profile: is monzo</a> <a title="RBI 739, July 2017 page 8" href="https://secure.viewer.zmags.com/publication/084020a2?page=8"> feature | scotiabank scotiabank: aiming TO GO</a> <a title="RBI 739, July 2017 page 9" href="https://secure.viewer.zmags.com/publication/084020a2?page=9"> feature | scotiabank we can get more close</a> <a title="RBI 739, July 2017 page 10" href="https://secure.viewer.zmags.com/publication/084020a2?page=10"> feature | scotiabank “Our new digital </a> <a title="RBI 739, July 2017 page 11" href="https://secure.viewer.zmags.com/publication/084020a2?page=11"> Feature | standard chartered customer experie</a> <a title="RBI 739, July 2017 page 12" href="https://secure.viewer.zmags.com/publication/084020a2?page=12"> feature | fintech in canada adoption analysis</a> <a title="RBI 739, July 2017 page 13" href="https://secure.viewer.zmags.com/publication/084020a2?page=13"> feature | fintech in canada and to working</a> <a title="RBI 739, July 2017 page 14" href="https://secure.viewer.zmags.com/publication/084020a2?page=14"> feature | fintech in canada businesses tha</a> <a title="RBI 739, July 2017 page 15" href="https://secure.viewer.zmags.com/publication/084020a2?page=15"> industry insight | GFT industry iNsigHt: fast</a> <a title="RBI 739, July 2017 page 16" href="https://secure.viewer.zmags.com/publication/084020a2?page=16"> analysis | JP Power consumer survey </a> <a title="RBI 739, July 2017 page 17" href="https://secure.viewer.zmags.com/publication/084020a2?page=17"> industry insight | Pegasystems branch technol</a> <a title="RBI 739, July 2017 page 18" href="https://secure.viewer.zmags.com/publication/084020a2?page=18"> news | digest July news Wells Fargo to tri</a> <a title="RBI 739, July 2017 page 19" href="https://secure.viewer.zmags.com/publication/084020a2?page=19"> Urban FT snaps up tech business iParse </a> <a title="RBI 739, July 2017 page 20" href="https://secure.viewer.zmags.com/publication/084020a2?page=20"> news | digest Fino payments bank begins ope</a> <a title="RBI 739, July 2017 page 21" href="https://secure.viewer.zmags.com/publication/084020a2?page=21"> news | digest JPMorgan CEO warns of Brexit </a> <a title="RBI 739, July 2017 page 22" href="https://secure.viewer.zmags.com/publication/084020a2?page=22"> industry INSIGHT | certeco data monetisation:</a> <a title="RBI 739, July 2017 page 23" href="https://secure.viewer.zmags.com/publication/084020a2?page=23"> Hear Network Discover Celebrate SHAPE </a> <a title="RBI 739, July 2017 page 24" href="https://secure.viewer.zmags.com/publication/084020a2?page=24"> Simple, secure and effortless digital solutions f</a>