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<br /> ISSUE TWO 2019 DIGITAL RETAILING<br /> Dealers get personal,<br /> PAGE 18<br /> END GAME<br /> What salespeople<br /> should really do, PAGE 20<br /> dealer business<br /> The<br /> BAD<br /> ONES<br /> How to spot and handle workplace wrongdoers<br /> ot and handle workplace wrongdoers<br /> PHOTO COPYRIGHT © GETTY<br /> Y IMAGES<br /> go from<br /> “car dealer” to<br /> “master purveyor<br /> of automotive<br /> excellence.”<br /> ally.com/dealer<br /> Six words we never want to hear? “It's always been done that<br /> way.” Not on our watch. The industry is changing faster than<br /> ever, and at Ally, we believe that you have to do more than<br /> simply keep up - you have to lead the charge. So we reinvent,<br /> reimagine, and recreate - then do it again. And as the retail<br /> landscape evolves, only one thing will always remain the<br<a title="Issue Two - 2019 page 1" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=1"> ISSUE TWO 2019 </a> <a title="Issue Two - 2019 page 2" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=2"> go from “car dealer” to “master purveyor of aut</a> <a title="Issue Two - 2019 page 3" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=3"> d al r busin ss cont nts ISSUE TWO 2019 V</a> <a title="Issue Two - 2019 page 4" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=4"> PHOTO COPYRIGHT © GETTY IMAGES 4 EDITOR'S FORUM</a> <a title="Issue Two - 2019 page 5" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=5"> Time to Reassess your DMS Don't Let Fear of Chang</a> <a title="Issue Two - 2019 page 6" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=6"> Editor’s Forum “our pas</a> <a title="Issue Two - 2019 page 7" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=7"> Our Active Buyers Theirs The dea er ma</a> <a title="Issue Two - 2019 page 8" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=8"> “It’s not one extreme or the other,” Cox automoti</a> <a title="Issue Two - 2019 page 9" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=9"> “There is a big difference between someone who ta</a> <a title="Issue Two - 2019 page 10" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=10"> NEW-AGE MOBILITY an Uber user’s haile</a> <a title="Issue Two - 2019 page 11" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=11"> Providing such experiences is essential to sa</a> <a title="Issue Two - 2019 page 12" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=12"> COVER STORY BAD </a> <a title="Issue Two - 2019 page 13" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=13"> COVER STORY Car Dealers Learn Right Way to F</a> <a title="Issue Two - 2019 page 14" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=14"> COVER STORY Among other things, “there is</a> <a title="Issue Two - 2019 page 15" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=15"> impact in developing a culture that doesn't toler</a> <a title="Issue Two - 2019 page 16" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=16"> Reynolds and Reynolds touts </a> <a title="Issue Two - 2019 page 17" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=17"> COVER STORY How to Deter Dealership Workplac</a> <a title="Issue Two - 2019 page 18" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=18"> PROFIT CENTER DIGITAL RETAILING Dealers </a> <a title="Issue Two - 2019 page 19" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=19"> SUBSCRIBE TO OUR FREE E-NEWSLETTERS WARDSAUTO DEA</a> <a title="Issue Two - 2019 page 20" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=20"> Most productive salespeople seek opportunities </a> <a title="Issue Two - 2019 page 21" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=21"> </a> <a title="Issue Two - 2019 page 22" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=22"> END GAME PHOTO COPYRIGHT © GETTY IMAGES </a> <a title="Issue Two - 2019 page 23" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=23"> S P O T L I G H T Presented by WAT</a> <a title="Issue Two - 2019 page 24" href="https://secure.viewer.zmags.com/publication/07d3f1a9?page=24"> N E W C A R I N V E N T O Missing Price R Miss</a>