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<br /> Global HR Spotlight 2018<br /> trends around the globe<br /> Produced by Frazer Jones in<br /> association with Changeboard<br /> Your guide to the latest people and talent<br /> 2 | HR Spotlight 2018<br /> 26<br /> Foreword 4<br /> Introduction 8<br /> Executive summary 10<br /> Survey findings<br /> HR snapshot 16<br /> The evolving role of HR 26<br /> Digitisation and technology 44<br /> Inclusion 52<br /> Future talent 62<br /> Future of work 82<br /> CONTENTS<br /> About the survey 98<br /> 10<br /> 44<br /> 52<br /> 82<br /> HR Spotlight 2018 | 3<br /> darrenwentworth@frazerjones.com<br /> <a title="Frazer Jones Global HR Spotlight 2018 page 1" href="https://secure.viewer.zmags.com/publication/034881a8?page=1"> Global HR Spotlight 2018 trends around the globe </a> <a title="Frazer Jones Global HR Spotlight 2018 page 2" href="https://secure.viewer.zmags.com/publication/034881a8?page=2"> 2 | HR Spotlight 2018</a> <a title="Frazer Jones Global HR Spotlight 2018 page 3" href="https://secure.viewer.zmags.com/publication/034881a8?page=3"> 26 Foreword </a> <a title="Frazer Jones Global HR Spotlight 2018 page 4" href="https://secure.viewer.zmags.com/publication/034881a8?page=4"> darrenwentworth@frazerjones.com </a> <a title="Frazer Jones Global HR Spotlight 2018 page 5" href="https://secure.viewer.zmags.com/publication/034881a8?page=5"> W elcome to Frazer Jo</a> <a title="Frazer Jones Global HR Spotlight 2018 page 6" href="https://secure.viewer.zmags.com/publication/034881a8?page=6"> WORK IS CHANGING Digitisation will strongly shape</a> <a title="Frazer Jones Global HR Spotlight 2018 page 7" href="https://secure.viewer.zmags.com/publication/034881a8?page=7"> 81% 19% feel that HR b</a> <a title="Frazer Jones Global HR Spotlight 2018 page 8" href="https://secure.viewer.zmags.com/publication/034881a8?page=8"> The transforming world of HR B </a> <a title="Frazer Jones Global HR Spotlight 2018 page 9" href="https://secure.viewer.zmags.com/publication/034881a8?page=9"> What did we want to find out? We surveyed sen</a> <a title="Frazer Jones Global HR Spotlight 2018 page 10" href="https://secure.viewer.zmags.com/publication/034881a8?page=10"> 10 | HR Spotlight 2018</a> <a title="Frazer Jones Global HR Spotlight 2018 page 11" href="https://secure.viewer.zmags.com/publication/034881a8?page=11"> Executive summary Introduction Evolving from tran</a> <a title="Frazer Jones Global HR Spotlight 2018 page 12" href="https://secure.viewer.zmags.com/publication/034881a8?page=12"> An emphasis on retaining talent Our global finding</a> <a title="Frazer Jones Global HR Spotlight 2018 page 13" href="https://secure.viewer.zmags.com/publication/034881a8?page=13"> Candidate experience and employer branding Employ</a> <a title="Frazer Jones Global HR Spotlight 2018 page 14" href="https://secure.viewer.zmags.com/publication/034881a8?page=14"> The value of human skills Perhaps ironically, whi</a> <a title="Frazer Jones Global HR Spotlight 2018 page 15" href="https://secure.viewer.zmags.com/publication/034881a8?page=15"> Technology – a challenge and an opportunity Most </a> <a title="Frazer Jones Global HR Spotlight 2018 page 16" href="https://secure.viewer.zmags.com/publication/034881a8?page=16"> 16 | HR Spotlight 2018</a> <a title="Frazer Jones Global HR Spotlight 2018 page 17" href="https://secure.viewer.zmags.com/publication/034881a8?page=17"> Chapter 1: HR SNAPSHOT An overview of t</a> <a title="Frazer Jones Global HR Spotlight 2018 page 18" href="https://secure.viewer.zmags.com/publication/034881a8?page=18"> E c</a> <a title="Frazer Jones Global HR Spotlight 2018 page 19" href="https://secure.viewer.zmags.com/publication/034881a8?page=19"> To what extent is each of the following currently</a> <a title="Frazer Jones Global HR Spotlight 2018 page 20" href="https://secure.viewer.zmags.com/publication/034881a8?page=20"> How important is each of the following in attract</a> <a title="Frazer Jones Global HR Spotlight 2018 page 21" href="https://secure.viewer.zmags.com/publication/034881a8?page=21"> What factors are impacting on HR? UK: Matching t</a> <a title="Frazer Jones Global HR Spotlight 2018 page 22" href="https://secure.viewer.zmags.com/publication/034881a8?page=22"> Recruiting and retaining HR talent Scarcity of ta</a> <a title="Frazer Jones Global HR Spotlight 2018 page 23" href="https://secure.viewer.zmags.com/publication/034881a8?page=23"> retaining staff in a competitive marketplace. Mea</a> <a title="Frazer Jones Global HR Spotlight 2018 page 24" href="https://secure.viewer.zmags.com/publication/034881a8?page=24"> Gianluca Tordi, HR D</a> <a title="Frazer Jones Global HR Spotlight 2018 page 25" href="https://secure.viewer.zmags.com/publication/034881a8?page=25"> “The team wants to be recog</a> <a title="Frazer Jones Global HR Spotlight 2018 page 26" href="https://secure.viewer.zmags.com/publication/034881a8?page=26"> Chapter 2: THE EVOLVING ROLE OF HR HR’s image, in</a> <a title="Frazer Jones Global HR Spotlight 2018 page 27" href="https://secure.viewer.zmags.com/publication/034881a8?page=27"> HR Spotlight 2018 | 27</a> <a title="Frazer Jones Global HR Spotlight 2018 page 28" href="https://secure.viewer.zmags.com/publication/034881a8?page=28"> S upporting the k</a> <a title="Frazer Jones Global HR Spotlight 2018 page 29" href="https://secure.viewer.zmags.com/publication/034881a8?page=29"> HR Spotlight 2018 | 29</a> <a title="Frazer Jones Global HR Spotlight 2018 page 30" href="https://secure.viewer.zmags.com/publication/034881a8?page=30"> Perhaps surprisingly, only 17% say they undertake</a> <a title="Frazer Jones Global HR Spotlight 2018 page 31" href="https://secure.viewer.zmags.com/publication/034881a8?page=31"> To what extent do you feel HR has the potential </a> <a title="Frazer Jones Global HR Spotlight 2018 page 32" href="https://secure.viewer.zmags.com/publication/034881a8?page=32"> Louise Butler, VP Organisational D</a> <a title="Frazer Jones Global HR Spotlight 2018 page 33" href="https://secure.viewer.zmags.com/publication/034881a8?page=33"> and how we attract them into HR, many of the skil</a> <a title="Frazer Jones Global HR Spotlight 2018 page 34" href="https://secure.viewer.zmags.com/publication/034881a8?page=34"> Barriers to strategic influence In organisations w</a> <a title="Frazer Jones Global HR Spotlight 2018 page 35" href="https://secure.viewer.zmags.com/publication/034881a8?page=35"> HR Spotlight 2018 | 35</a> <a title="Frazer Jones Global HR Spotlight 2018 page 36" href="https://secure.viewer.zmags.com/publication/034881a8?page=36"> 36 | HR Spotlight 2018</a> <a title="Frazer Jones Global HR Spotlight 2018 page 37" href="https://secure.viewer.zmags.com/publication/034881a8?page=37"> However, when highlighting the single-biggest bar</a> <a title="Frazer Jones Global HR Spotlight 2018 page 38" href="https://secure.viewer.zmags.com/publication/034881a8?page=38"> Data Protection Regulation, Brexit, national mini</a> <a title="Frazer Jones Global HR Spotlight 2018 page 39" href="https://secure.viewer.zmags.com/publication/034881a8?page=39"> Strongly Moderately Slightly Not a</a> <a title="Frazer Jones Global HR Spotlight 2018 page 40" href="https://secure.viewer.zmags.com/publication/034881a8?page=40"> Kevin Brady, HR Dire</a> <a title="Frazer Jones Global HR Spotlight 2018 page 41" href="https://secure.viewer.zmags.com/publication/034881a8?page=41"> “The HR team is at the </a> <a title="Frazer Jones Global HR Spotlight 2018 page 42" href="https://secure.viewer.zmags.com/publication/034881a8?page=42"> Dr Elke Eller, CHRO, </a> <a title="Frazer Jones Global HR Spotlight 2018 page 43" href="https://secure.viewer.zmags.com/publication/034881a8?page=43"> “HR has to evolve into an h</a> <a title="Frazer Jones Global HR Spotlight 2018 page 44" href="https://secure.viewer.zmags.com/publication/034881a8?page=44"> 44 | HR Spotlight 2018</a> <a title="Frazer Jones Global HR Spotlight 2018 page 45" href="https://secure.viewer.zmags.com/publication/034881a8?page=45"> Chapter 3: DIGITISATION & TECHNOLOGY </a> <a title="Frazer Jones Global HR Spotlight 2018 page 46" href="https://secure.viewer.zmags.com/publication/034881a8?page=46"> A ccording</a> <a title="Frazer Jones Global HR Spotlight 2018 page 47" href="https://secure.viewer.zmags.com/publication/034881a8?page=47"> Which of the following HR technologies, if any, d</a> <a title="Frazer Jones Global HR Spotlight 2018 page 48" href="https://secure.viewer.zmags.com/publication/034881a8?page=48"> Respondents point out that investment in technolo</a> <a title="Frazer Jones Global HR Spotlight 2018 page 49" href="https://secure.viewer.zmags.com/publication/034881a8?page=49"> 18% 25% Strongly Moderately Slight</a> <a title="Frazer Jones Global HR Spotlight 2018 page 50" href="https://secure.viewer.zmags.com/publication/034881a8?page=50"> Hein Knaapen, Chief </a> <a title="Frazer Jones Global HR Spotlight 2018 page 51" href="https://secure.viewer.zmags.com/publication/034881a8?page=51"> “I find it nonsensical when people suggest </a> <a title="Frazer Jones Global HR Spotlight 2018 page 52" href="https://secure.viewer.zmags.com/publication/034881a8?page=52"> Chapter 4: INCLUSION The workplace diversity and </a> <a title="Frazer Jones Global HR Spotlight 2018 page 53" href="https://secure.viewer.zmags.com/publication/034881a8?page=53"> HR Spotlight 2018 | 53</a> <a title="Frazer Jones Global HR Spotlight 2018 page 54" href="https://secure.viewer.zmags.com/publication/034881a8?page=54"> I nclusion in the workplace enco</a> <a title="Frazer Jones Global HR Spotlight 2018 page 55" href="https://secure.viewer.zmags.com/publication/034881a8?page=55"> HR Spotlight 2018 | 55</a> <a title="Frazer Jones Global HR Spotlight 2018 page 56" href="https://secure.viewer.zmags.com/publication/034881a8?page=56"> Many distinct elements make up the D&I agenda and</a> <a title="Frazer Jones Global HR Spotlight 2018 page 57" href="https://secure.viewer.zmags.com/publication/034881a8?page=57"> How high a priority is each of the following with</a> <a title="Frazer Jones Global HR Spotlight 2018 page 58" href="https://secure.viewer.zmags.com/publication/034881a8?page=58"> “For the UK, general inclusion is most cited as a</a> <a title="Frazer Jones Global HR Spotlight 2018 page 59" href="https://secure.viewer.zmags.com/publication/034881a8?page=59"> Cultural factors Elements of the D&I agenda diffe</a> <a title="Frazer Jones Global HR Spotlight 2018 page 60" href="https://secure.viewer.zmags.com/publication/034881a8?page=60"> Fleur Bothwick OBE, </a> <a title="Frazer Jones Global HR Spotlight 2018 page 61" href="https://secure.viewer.zmags.com/publication/034881a8?page=61"> Diversity of thought is what drives creativity an</a> <a title="Frazer Jones Global HR Spotlight 2018 page 62" href="https://secure.viewer.zmags.com/publication/034881a8?page=62"> Chapter 5: FUTURE TALENT Attracting and retainin</a> <a title="Frazer Jones Global HR Spotlight 2018 page 63" href="https://secure.viewer.zmags.com/publication/034881a8?page=63"> HR Spotlight 2018 | 63</a> <a title="Frazer Jones Global HR Spotlight 2018 page 64" href="https://secure.viewer.zmags.com/publication/034881a8?page=64"> T alent scarcity </a> <a title="Frazer Jones Global HR Spotlight 2018 page 65" href="https://secure.viewer.zmags.com/publication/034881a8?page=65"> HR Spotlight 2018 | 65</a> <a title="Frazer Jones Global HR Spotlight 2018 page 66" href="https://secure.viewer.zmags.com/publication/034881a8?page=66"> Recruitment methods As befits our technological ag</a> <a title="Frazer Jones Global HR Spotlight 2018 page 67" href="https://secure.viewer.zmags.com/publication/034881a8?page=67"> If yes, which of 6% the f</a> <a title="Frazer Jones Global HR Spotlight 2018 page 68" href="https://secure.viewer.zmags.com/publication/034881a8?page=68"> Rarer, perhaps lesser-known, options include task</a> <a title="Frazer Jones Global HR Spotlight 2018 page 69" href="https://secure.viewer.zmags.com/publication/034881a8?page=69"> ‘‘Candidates who fit the requirements of corporate</a> <a title="Frazer Jones Global HR Spotlight 2018 page 70" href="https://secure.viewer.zmags.com/publication/034881a8?page=70"> Regionally speaking, there are notably fewer oppo</a> <a title="Frazer Jones Global HR Spotlight 2018 page 71" href="https://secure.viewer.zmags.com/publication/034881a8?page=71"> To what extent do you believe each of the followi</a> <a title="Frazer Jones Global HR Spotlight 2018 page 72" href="https://secure.viewer.zmags.com/publication/034881a8?page=72"> If you are improving candidate experience, to wha</a> <a title="Frazer Jones Global HR Spotlight 2018 page 73" href="https://secure.viewer.zmags.com/publication/034881a8?page=73"> HR Spotlight 2018 | 73</a> <a title="Frazer Jones Global HR Spotlight 2018 page 74" href="https://secure.viewer.zmags.com/publication/034881a8?page=74"> Equally, half of respondents are strongly address</a> <a title="Frazer Jones Global HR Spotlight 2018 page 75" href="https://secure.viewer.zmags.com/publication/034881a8?page=75"> To what extent do you engage and motivate you</a> <a title="Frazer Jones Global HR Spotlight 2018 page 76" href="https://secure.viewer.zmags.com/publication/034881a8?page=76"> Nationa lisation agenda Nationalisat</a> <a title="Frazer Jones Global HR Spotlight 2018 page 77" href="https://secure.viewer.zmags.com/publication/034881a8?page=77"> Simon Stephens, Head of Frazer Jones ME, Dubai Na</a> <a title="Frazer Jones Global HR Spotlight 2018 page 78" href="https://secure.viewer.zmags.com/publication/034881a8?page=78"> Giorgio Lospennato, VP HR, Industry Engagement an</a> <a title="Frazer Jones Global HR Spotlight 2018 page 79" href="https://secure.viewer.zmags.com/publication/034881a8?page=79"> “Today’s candidates are looking for orga</a> <a title="Frazer Jones Global HR Spotlight 2018 page 80" href="https://secure.viewer.zmags.com/publication/034881a8?page=80"> Clare Allum, Tax Tal</a> <a title="Frazer Jones Global HR Spotlight 2018 page 81" href="https://secure.viewer.zmags.com/publication/034881a8?page=81"> worker platform called GigNow in the US, UK, Irel</a> <a title="Frazer Jones Global HR Spotlight 2018 page 82" href="https://secure.viewer.zmags.com/publication/034881a8?page=82"> Chapter 6: FUTURE OF WORK Current and predicted t</a> <a title="Frazer Jones Global HR Spotlight 2018 page 83" href="https://secure.viewer.zmags.com/publication/034881a8?page=83"> HR Spotlight 2018 | 83</a> <a title="Frazer Jones Global HR Spotlight 2018 page 84" href="https://secure.viewer.zmags.com/publication/034881a8?page=84"> I n a volatile, uncertain, compl</a> <a title="Frazer Jones Global HR Spotlight 2018 page 85" href="https://secure.viewer.zmags.com/publication/034881a8?page=85"> Others admit AI will impact on HR directly, as a </a> <a title="Frazer Jones Global HR Spotlight 2018 page 86" href="https://secure.viewer.zmags.com/publication/034881a8?page=86"> More than a third (37%) of global respondents con</a> <a title="Frazer Jones Global HR Spotlight 2018 page 87" href="https://secure.viewer.zmags.com/publication/034881a8?page=87"> To what extent do you predict eac</a> <a title="Frazer Jones Global HR Spotlight 2018 page 88" href="https://secure.viewer.zmags.com/publication/034881a8?page=88"> Impact of Brexit A backlash against globalisation</a> <a title="Frazer Jones Global HR Spotlight 2018 page 89" href="https://secure.viewer.zmags.com/publication/034881a8?page=89"> HR Spotlight 2018 | 89</a> <a title="Frazer Jones Global HR Spotlight 2018 page 90" href="https://secure.viewer.zmags.com/publication/034881a8?page=90"> Nicola Parrini, HR Director, Essity Italy Automa</a> <a title="Frazer Jones Global HR Spotlight 2018 page 91" href="https://secure.viewer.zmags.com/publication/034881a8?page=91"> “Our ability to demonstrate the authenticity </a> <a title="Frazer Jones Global HR Spotlight 2018 page 92" href="https://secure.viewer.zmags.com/publication/034881a8?page=92"> Pino Mercuri, HR Dir</a> <a title="Frazer Jones Global HR Spotlight 2018 page 93" href="https://secure.viewer.zmags.com/publication/034881a8?page=93"> HR Leader Perspective Patric</a> <a title="Frazer Jones Global HR Spotlight 2018 page 94" href="https://secure.viewer.zmags.com/publication/034881a8?page=94"> Gaye Haug, Director, </a> <a title="Frazer Jones Global HR Spotlight 2018 page 95" href="https://secure.viewer.zmags.com/publication/034881a8?page=95"> “Will you become the data scientist or</a> <a title="Frazer Jones Global HR Spotlight 2018 page 96" href="https://secure.viewer.zmags.com/publication/034881a8?page=96"> Survey DEMOGRAPHICS 96 | HR Spotlight 201</a> <a title="Frazer Jones Global HR Spotlight 2018 page 97" href="https://secure.viewer.zmags.com/publication/034881a8?page=97"> HR Spotlight 2018 | 97</a> <a title="Frazer Jones Global HR Spotlight 2018 page 98" href="https://secure.viewer.zmags.com/publication/034881a8?page=98"> About the survey A global online survey, conducte</a> <a title="Frazer Jones Global HR Spotlight 2018 page 99" href="https://secure.viewer.zmags.com/publication/034881a8?page=99"> Of those responsible for an HR function, the majo</a> <a title="Frazer Jones Global HR Spotlight 2018 page 100" href="https://secure.viewer.zmags.com/publication/034881a8?page=100"> About FRAZER JON ES Frazer Jones is a leading glo</a> <a title="Frazer Jones Global HR Spotlight 2018 page 101" href="https://secure.viewer.zmags.com/publication/034881a8?page=101"> Changeboard is a content publishing and content-m</a> <a title="Frazer Jones Global HR Spotlight 2018 page 102" href="https://secure.viewer.zmags.com/publication/034881a8?page=102"> London T: +44 (0)20 7415 2815 Amsterdam </a>